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Tech Mahindra Customer Care Executive Interview Questions, Process, and Tips
Top Tech Mahindra Customer Care Executive Interview Questions and Answers
- Q1. How will you handle irrated customers?
- Q2. Advantages and disadvantages of Online shopping
- Q3. How will you handle escalation calls?
Tech Mahindra Customer Care Executive Interview Experiences
107 interviews found
Anonymous
The importance of empathy in customer service
(2 Questions)
- Q1. What motivates you in a customer service role
- Q2. How do you handle difficult customers
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.
(3 Questions)
- Q1. Tell me your lifestyle ?
- Q2. What is hobby ?
- Ans.
A hobby is an activity done for pleasure in one's leisure time, often pursued for relaxation or enjoyment.
Hobbies can include activities like painting, gardening, playing musical instruments, cooking, reading, or hiking.
They are typically done during one's free time and are not related to work or obligations.
Hobbies can help reduce stress, improve mental well-being, and provide a sense of accomplishment.
Some people tur...
- Q3. My hobby is song
(2 Questions)
- Q1. Why do this company
- Q2. Because I want to work in this company I want to learn a lot and know a lot and I want this company to offer me job because I am a hard worker. If this Tech Mahindra company offers me job then I will work...
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Aug 2023. There were 2 interview rounds.
(1 Question)
- Q1. Why do I wanna join Techm.
(1 Question)
- Q1. Why they would hire me, why do I wanna join etc.
Interview Preparation Tips
What people are saying about Tech Mahindra
Selected
I was interviewed in Mar 2023.
Communication and retention to dm
Bahamk
Sjis
(3 Questions)
- Q1. What are your expectations
- Ans.
My expectations for the role of a Customer Care Executive are to provide excellent customer service, resolve issues efficiently, and contribute to customer satisfaction.
To provide prompt and courteous assistance to customers
To actively listen to customers' concerns and address them effectively
To have good product knowledge and be able to provide accurate information
To handle customer complaints and resolve them in a ti...
- Q2. Wats the salary expectation
- Ans.
The salary expectation for a Customer Care Executive depends on various factors such as experience, skills, and industry standards.
Consider the average salary range for Customer Care Executives in your location and industry.
Take into account your level of experience and any additional skills or certifications you possess.
Research the salary ranges offered by similar companies in the same industry.
Consider the benefits ...
- Q3. Per the company norms dn
Interview Preparation Tips
Hhjj.
Tech Mahindra interview questions for designations
neha yadav
I applied via Naukri.com and was interviewed in Jul 2023. There were 2 interview rounds.
Aptitude test was good
(1 Question)
- Q1. Tell me about yourself
Interview Preparation Tips
Get interview-ready with Top Tech Mahindra Interview Questions
Selected
I applied via campus placement at MGR College, Hosur and was interviewed in Feb 2023. There were 3 interview rounds.
(2 Questions)
- Q1. What you did in covid
- Q2. For what purpose your joining this job
(2 Questions)
- Q1. How many launguage you know and how did you learn
- Q2. What is the need of the job
Interview Preparation Tips
(4 Questions)
- Q1. It was all about customer service ,gud CuStomEr service ,native village ,and many more
- Q2. All about CuStomEr service
- Q3. What is Good CuStomEr service
- Ans.
Good customer service is providing prompt, efficient, and friendly assistance to customers.
Responding to customer inquiries and complaints in a timely manner
Being knowledgeable about the product or service being offered
Treating customers with respect and empathy
Going above and beyond to meet customer needs
Providing clear and concise communication
Following up with customers to ensure satisfaction
Offering solutions and a...
- Q4. Give us ur Introduction
- Ans.
I am a customer care executive with excellent communication skills and a passion for helping people.
I have experience in handling customer queries and complaints
I am proficient in using customer service software and tools
I am a good listener and can empathize with customers
I am a quick learner and can adapt to new situations easily
(2 Questions)
- Q1. Wt us CuStomEr service and gud customer service
- Q2. Wt will uh do for making profit ?
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Apr 2023. There was 1 interview round.
(3 Questions)
- Q1. Tell me something about yourself?
- Q2. How would you handle angry customer?
- Ans.
I would listen to their concerns, empathize with them, apologize for the inconvenience, and offer a solution to resolve the issue.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Apologize for the inconvenience caused
Offer a solution to resolve the issue
Stay calm and professional throughout the interaction
- Q3. Why do you want to join as customer care executive?
Interview Preparation Tips
Afsar Malik
Selected
I applied via Naukri.com and was interviewed before Oct 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
- Q2. Speak about your city for 3 minutes
- Ans.
My city is a vibrant metropolis known for its rich history, diverse culture, and bustling streets.
Historical landmarks such as the old town square and ancient temples attract tourists from around the world
The city is a melting pot of different cultures, with a wide variety of cuisines and traditions to explore
The bustling streets are filled with vendors selling everything from traditional handicrafts to modern gadgets
T...
(2 Questions)
- Q1. What do you know about BPO
- Ans.
BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business operations.
BPO companies offer services such as customer support, technical support, telemarketing, data entry, and back-office operations.
Outsourcing to BPO companies can help businesses save costs, improve efficiency, and focus on core activities.
Popular BPO destinations include India, the Phili...
- Q2. Why do you want to work as Customer Care Executive
- Ans.
I enjoy helping people and solving problems, making me a perfect fit for the role of Customer Care Executive.
I have excellent communication skills and enjoy interacting with customers.
I am patient and empathetic, which helps me understand and address customer concerns effectively.
I am detail-oriented and organized, allowing me to keep track of customer inquiries and provide timely responses.
I have previous experience i...
Interview Preparation Tips
Selected
I was interviewed before Feb 2024.
(2 Questions)
- Q1. Can you tell me about yourself?
- Q2. Can you provide details about your past work experience?
(1 Question)
- Q1. Gk test typing test
Interview Preparation Tips
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
Tech Mahindra Interviews By Designations
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Interview Questions for Popular Designations
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Tech Mahindra Customer Care Executive Interview Process
based on 84 interviews
4 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- HR Round - 2
- Personal Interview1 Round
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Tech Mahindra Customer Care Executive Reviews and Ratings
based on 897 reviews
Rating in categories
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26.4k
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|  ₹2 L/yr - ₹9.2 L/yr |
|
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| ₹9.5 L/yr - ₹38 L/yr |
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