Tech Mahindra Customer Care Executive Interview Questions, Process, and Tips

Aptitude test was good

Q1. Tell me about yourself
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Q1. What you did in covid
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Q2. For what purpose your joining this job
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Q1. How many launguage you know and how did you learn
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Q2. What is the need of the job
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Q1. It was all about customer service ,gud CuStomEr service ,native village ,and many more
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Q2. All about CuStomEr service
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Q3. What is Good CuStomEr service
Ans. 
Good customer service is providing prompt, efficient, and friendly assistance to customers.
• Responding to customer inquiries and complaints in a timely manner

• Being knowledgeable about the product or service being offered

• Treating customers with respect and empathy

• Going above and beyond to meet customer needs

• Providing clear and concise communication

• Following up with customers to ensure satisfaction

• Offering solutions and a...read more
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Q4. Give us ur Introduction
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I am a customer care executive with excellent communication skills and a passion for helping people.
• I have experience in handling customer queries and complaints

• I am proficient in using customer service software and tools

• I am a good listener and can empathize with customers

• I am a quick learner and can adapt to new situations easily
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Q1. Wt us CuStomEr service and gud customer service
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Q2. Wt will uh do for making profit ?
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Q1. Tell me something about yourself?
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Q2. How would you handle angry customer?
Ans. 
I would listen to their concerns, empathize with them, apologize for the inconvenience, and offer a solution to resolve the issue.
• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Apologize for the inconvenience caused

• Offer a solution to resolve the issue

• Stay calm and professional throughout the interaction
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Q3. Why do you want to join as customer care executive?
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Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Speak about your city for 3 minutes
Ans. 
My city is a vibrant metropolis known for its rich history, diverse culture, and bustling streets.
• Historical landmarks such as the old town square and ancient temples attract tourists from around the world

• The city is a melting pot of different cultures, with a wide variety of cuisines and traditions to explore

• The bustling streets are filled with vendors selling everything from traditional handicrafts to modern gadgets

• T...read more
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Q1. What do you know about BPO
Ans. 
BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business operations.
• BPO companies offer services such as customer support, technical support, telemarketing, data entry, and back-office operations.

• Outsourcing to BPO companies can help businesses save costs, improve efficiency, and focus on core activities.

• Popular BPO destinations include India, the Phili...read more
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Q2. Why do you want to work as Customer Care Executive
Ans. 
I enjoy helping people and solving problems, making me a perfect fit for the role of Customer Care Executive.
• I have excellent communication skills and enjoy interacting with customers.

• I am patient and empathetic, which helps me understand and address customer concerns effectively.

• I am detail-oriented and organized, allowing me to keep track of customer inquiries and provide timely responses.

• I have previous experience i...read more
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Q1. Can you tell me about yourself?
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Q2. Can you provide details about your past work experience?
Ans. 
I have over 5 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
• Worked as a Customer Service Representative at XYZ Company for 3 years

• Managed a team of customer care agents at ABC Company for 2 years

• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

• Provided product...read more
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Q1. Gk test typing test
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