Tech Mahindra Customer Care Executive Interview Questions, Process, and Tips

Q1. Speech on your city , hobby, family, childhood memory 5 minutes each on hindi and english with no grammatical error
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Q2. I was made to pronounce some tricky english words
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Q1. Tell me something about yourself.
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Q2. Communitaltion skill.
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Q1. HR asked me about myself ?
Ans. My Name is Somya Raghav.I m from UP but currently living in Delhi.I have completed my schooling from Nav bharti public school and graduated from Delhi university.Now i m preparing for govt.job.I was working in Tech mahindra as a customer care executive for 4 months.My hobbies are Reading,writing,travelling and spend time with stray dogs.
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Q2. What is Customer service?
Ans. 
Customer service is the assistance and support provided by a company to its customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes maintaining a positive and helpful attitude towards customers.

• Examples of customer service include answering phone calls, responding to emails, and assisting customers in person.

• Customer se...read more
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Will check how fluent you in English and Hindi

Will check chat handling skills, how u frame your sentence, grammatically should be correct.. that's all mater

Q1. How to handle irrate customer
Ans. 
Handle irate customers by staying calm, listening actively, apologizing, offering solutions, and following up.
• Stay calm and don't take the customer's anger personally

• Listen actively to understand their concerns

• Apologize for the inconvenience caused

• Offer solutions to resolve the issue

• Follow up to ensure the customer is satisfied

• Use positive language and avoid blaming or arguing with the customer
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Q2. How to deny service.
Ans. 
Denying service should be done politely and with a valid reason.
• Explain the reason for denial clearly and politely.

• Offer alternative solutions if possible.

• Apologize for any inconvenience caused.

• Ensure that the denial is in line with company policies and regulations.

• Document the denial and any relevant information for future reference.
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Q3. It should be always be in-direct sentences.. No direct sentence. Use* please be informed, I would like to inform you etc...
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Q1. Give your introduction.
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Q2. Talk about a particular topic related to social media.
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