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Tech Mahindra Customer Care Executive Interview Questions, Process, and Tips
Updated
9 Dec 2024
Top Tech Mahindra Customer Care Executive Interview Questions and Answers
- Q1. How will you handle irrated customers?
- Q2. Advantages and disadvantages of Online shopping
- Q3. How will you handle escalation calls?
103 Tech Mahindra Customer Care Executive Interview Experiences
253 questions found
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Anonymous
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round
3
HR Round (3 Questions)
- Q1. Tell me about yourself. Add Answer
- Q2. Confident While Speaking View Answers (1)
- Q3. D Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - COnfident
I applied via Approached by Company and was interviewed in Aug 2021.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
One-on-one Round (1 Question)
- Q1. About Yourself they will ask about your past experience and will ask why you want to join what are your future goals and just do time pass Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Worst Company Hires and Fires never thought that it will destroy my career
Get interview-ready with top interview questions
Interview Questions
- Q1. The main basic question asked in every round is SELF INTRODUCTION.
View Answers (2)
- Q2. They ask you about your experience and if you are fresher they ask you about what do you mean by BPO
Add Answer
- Q3. Are you comfortable working in rotational shifts
View Answers (1)
What people are saying about Tech Mahindra
View All
a junior engineer - quality assurance
1w (edited)
Offered Salary & Open Scopes at Tech Mahindra Ahmedabad
Recently I was affected by the layoff and looking for a Quality Assurance role. After 2.6 years experience I'm being offered 5.5 LPA at Ahmedabad location in Tech Mahindra.
What's the best I can get in the current situation?
Got a question about Tech Mahindra?
Ask anonymously on communities.
I applied via Company Website and was interviewed in Dec 2021.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
Group Discussion Round
Pleasant able speech
Interview Preparation Tips
Topics to prepare for Tech Mahindra Customer Care Executive interview:
- customer care
Tech Mahindra interview questions for designations
I applied via Naukri.com and was interviewed before Jan 2021.
Interview Questions
- Q1. During the process of interview all the questions related to ecommerce is asked like what do you know about online shopping?
View Answers (16)
- Q2. What do you think if its not even your mistake would you like to say sorry to customer?
View Answers (22)
- Q3. Advantages and disadvantages of Online shopping
View Answers (25)
- Q4. Extempore is given for which we have to speak for about 2 mins
View Answers (12)
Interview Preparation Tips
Interview preparation tips for other job seekers - Their main objective was to know how knowledgeable quick and fluent you are.
keeping it simple , using normal English and elaborating everything you know will add value to interview.
keeping it simple , using normal English and elaborating everything you know will add value to interview.
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before Jan 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2
HR Round (4 Questions)
- Q1. 1- About Ecommerce
2- Deal to angry customer . Add Answer
- Q2. How to deal angry customer Add Answer
- Q3. What is advantageous of online shopping? View Answers (2)
- Q4. What is disadvantages of online shopping View Answers (2)
3
Assignment Round
Communication skills for job related
Interview Preparation Tips
Topics to prepare for Tech Mahindra Customer Care Executive interview:
- How to handle angry customer
- Ecommerce
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Not Selected
I applied via Walk-in and was interviewed before Feb 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
2
Aptitude Test Round
Basics maths and English questions
3
HR Round (2 Questions)
- Q1. Basics salary discussion round, checked knowledge about the company Add Answer
- Q2. Give a brief of salary structure Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Prepare well before the interview, make your self comfortable don't lie
I applied via Walk-in and was interviewed before Jul 2021.
2 Interview Rounds
1
HR Round (1 Question)
- Q1. Introduction and tell me about your city View Answers (1)
2
Group Discussion Round
Topic on Women empowerment
Interview Preparation Tips
Interview preparation tips for other job seekers - There not be MTI issue and don't stop on any topic speak which comes in mind
I applied via Naukri.com and was interviewed before Oct 2021.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
2
One-on-one Round (2 Questions)
- Q1. Tell how you spend yourlast memorable day. Add Answer
- Q2. Asked about my strength and weakness Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Don't do job here they are fraud.. Clearly management at noida sector should get arrested for this they are super criminal
I applied via Referral and was interviewed in May 2021.
Interview Questions
- Q1. About self details some question relative to process
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - best
Tech Mahindra Interview FAQs
How many rounds are there in Tech Mahindra Customer Care Executive interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Tech Mahindra Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Customer Service, customer care, customer support, voice process and Communication Skills.
What are the top questions asked in Tech Mahindra Customer Care Executive interview?
How long is the Tech Mahindra Customer Care Executive interview process?
The duration of Tech Mahindra Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
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Interview Questions for Popular Designations
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Interview Process at Tech Mahindra Customer Care Executive
based on 29 interviews in last 1 year
2 Interview rounds
- HR Round 1
- HR Round 2
View more
People are getting interviews through
based on 74 Tech Mahindra interviews
Job Portal
WalkIn
Referral
Company Website
Campus Placement
Recruitment Consultant
27%
22%
18%
11%
7%
3%
12% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Customer Care Executive Interview Questions from Similar Companies
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5%
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Tech Mahindra Customer Care Executive Reviews and Ratings
based on 864 reviews
Rating in categories
|
Software Engineer
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|  ₹2 L/yr - ₹9.3 L/yr |
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| ₹9.2 L/yr - ₹37 L/yr |
|
Team Lead
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| ₹5.5 L/yr - ₹18 L/yr |
|
Associate Software Engineer
5k
salaries
| ₹1.8 L/yr - ₹6 L/yr |
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