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Tech Mahindra

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3.5

based on 36.4k Reviews

Video summary

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Tech Mahindra Customer Care Executive Interview Questions, Process, and Tips

Updated 11 Mar 2025

Top Tech Mahindra Customer Care Executive Interview Questions and Answers

Q1. How will you handle irrated customers?

View answers (22)
Q2. Advantages and disadvantages of Online shopping

View answers (25)
Q3. How will you handle escalation calls?

View answers (9)

View all 40 questions

Tech Mahindra Customer Care Executive Interview Experiences

108 interviews found

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 27 Nov 2021

I applied via Company Website and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. How to handel a angry cx ?

Add your answer

Q2. What u expect from our company

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be fluent

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 28 Mar 2021

I applied via Recruitment Consultant and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Just introduction they asked.. They need employees

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - At the time if hiring they promise u good package.. But you'll get shock after receiving offer letter. Plus no management.. Worst company. Salary is very less

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 27 Dec 2020

I applied via Walk-in and was interviewed before Dec 2019. There were 7 interview rounds.

Interview Questionnaire

2 Questions

Q1. How will you handle irrated customers?

Ans.

I will listen to their concerns, empathize with them, and offer a solution to their problem.

Listen actively to their complaints without interrupting them
Empathize with their situation and show understanding
Offer a solution to their problem and follow up to ensure their satisfaction
Remain calm and professional throughout the interaction
Apologize for any inconvenience caused and take responsibility for the issue
Provide o...

Answered by AI

View 21 more answers

Q2. How will you handle escalation calls?

Ans.

I will listen to the customer's issue, empathize with them, and provide a solution that meets their needs.

Listen actively to the customer's issue and let them vent their frustration
Empathize with the customer and acknowledge their feelings
Provide a solution that meets the customer's needs and resolves the issue
If necessary, escalate the call to a supervisor or manager for further assistance
Follow up with the customer t...

Answered by AI

View 8 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Guys be confident and give every answer with full confidence

What people are saying about Tech Mahindra

View All

Tech lead - Tech Mahindra or IBM

I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you

Got a question about Tech Mahindra?

Ask anonymously on communities.

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 9 Aug 2021

I applied via Recruitment Consultant and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire

3 Questions

Q1. Tell me about yourself..??

Add your answer

Q2. How you spent your last birthday or Sunday..??

Add your answer

Q3. Given one topic like if you tell your favorite place so they ask regarding this and one topic is child education

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was very easy not difficult too much. The interviewer wanted to test my knowledge and communication skills

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 27 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(3 Questions)

Q1. Tell me about yourself.

View 1 more answer

Q2. What is your family background?

Add your answer

Q3. Share details of your previous job.

Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:

Customer Service

Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.

Get interview-ready with Top Tech Mahindra Interview Questions

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 25 May 2021

I appeared for an interview before May 2020.

Interview Questionnaire

1 Question

Q1. There's nothing, they just asked to introduce myself and then they asked about customer support basic questions. Infact HR will tell you what they'll ask, it's very simple for customer support executive in...

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was very very simple and easy. There's nothing more to think about the interview.

Customer Care Executive Jobs at Tech Mahindra

View all

Customer Care Executive

Noida

1-4 Yrs

₹ 3.75-5 LPA

Customer Care Executive - TECH Mahindra

Mumbai

1-6 Yrs

₹ 2.75-3.75 LPA

Customer Care Executive - TECH Mahindra

Mumbai

1-6 Yrs

₹ 3.75-4.25 LPA

Customer Care Executive SD

Kolkata, Rajarhat

0-1 Yrs

₹ 1.5-2.25 LPA

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 21 Feb 2021

I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. Introduction.....?

Add your answer

Q2. Privious job related questions?

Add your answer

Q3. Typing

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident nothing else.....

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 13 Feb 2021

I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire

3 Questions

Q1. Short introduction

Add your answer

Q2. What do you mean by customer service

Ans.

Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

Customer service involves addressing customer queries and concerns
It includes providing product information and resolving complaints
Good customer service can lead to customer loyalty and positive word-of-mouth
Examples include answering phone calls, responding to emails, and providing live chat support

Answered by AI

Add your answer

Q3. Scenario based questions

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not hesitate, be confident

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Care Executive interview?

Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, Resume Shortlist and One-on-one Round.

How to prepare for Tech Mahindra Customer Care Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Customer Service, customer care, customer support, voice process and Communication Skills.

What are the top questions asked in Tech Mahindra Customer Care Executive interview?

Some of the top questions asked at the Tech Mahindra Customer Care Executive interview -

How will you handle irrated customer...read more
Advantages and disadvantages of Online shopp...read more
How will you handle escalation call...read more

How long is the Tech Mahindra Customer Care Executive interview process?

The duration of Tech Mahindra Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Tech Mahindra Interviews By Designations

Interview Questions for Popular Designations

Tech Mahindra Customer Care Executive Interview Process

based on 86 interviews

4 Interview rounds

Resume Shortlist Round
HR Round - 1
HR Round - 2
Personal Interview1 Round

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Tech Mahindra Customer Care Executive Salary

based on 3.2k salaries

₹0.8 L/yr - ₹6.5 L/yr

5% more than the average Customer Care Executive Salary in India

View more details

Customer Care Executive Jobs at Tech Mahindra

Customer Care Executive

Noida

1-4 Yrs

₹ 3.75-5 LPA

Customer Care Executive - TECH Mahindra

Mumbai

1-6 Yrs

₹ 2.75-3.75 LPA

Customer Care Executive - TECH Mahindra

Mumbai

1-6 Yrs

₹ 3.75-4.25 LPA

Explore more jobs

Tech Mahindra Salaries in India

Software Engineer 26.4k salaries	₹2 L/yr - ₹9.4 L/yr
Senior Software Engineer 21.6k salaries	₹5.5 L/yr - ₹23.4 L/yr
Technical Lead 11.9k salaries	₹9.6 L/yr - ₹32 L/yr
Associate Software Engineer 5.7k salaries	₹1.8 L/yr - ₹5.9 L/yr
Team Lead 5k salaries	₹5.3 L/yr - ₹17.5 L/yr