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Tech Mahindra Customer Care Executive Interview Questions, Process, and Tips
Top Tech Mahindra Customer Care Executive Interview Questions and Answers
- Q1. How will you handle irrated customers?
- Q2. Advantages and disadvantages of Online shopping
- Q3. How will you handle escalation calls?
Tech Mahindra Customer Care Executive Interview Experiences
107 interviews found
Anonymous
Selected
I applied via Approached by Company and was interviewed in Jul 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Introduction round and about the job role
- Q2. Give a random topic to check your communication
- Ans. Introduction given and answer all the questions calmly.
Interview Preparation Tips
Do a research about the company before applying for it
Selected
I applied via Company Website and was interviewed before Dec 2023. There were 2 interview rounds.
Basic aptitude test. Can crack
(2 Questions)
- Q1. Self introduction
- Q2. Case study
Selected
I applied via Walk-in and was interviewed before Jul 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing excellent service
Empathetic and dedicated approach
Ability to handle high-pressure situations
- Q2. Speak for 2mins on women empowerment
- Ans.
Women empowerment is the process of enabling women to have control over their lives and make their own decisions.
Women empowerment involves promoting gender equality in all aspects of life
It includes providing women with education and job opportunities
Empowering women leads to economic growth and social development
Examples of women empowerment initiatives include microfinance programs and leadership training workshops
What people are saying about Tech Mahindra
I applied via Apna Jobs and was interviewed in Jul 2022. There were 2 interview rounds.
(1 Question)
- Q1. Excel. Mscit. My self. Resume. Reference
Interview Preparation Tips
- Computer Skills
- Customer Service
- Customer Service Orientation
- Customer Relationship
- Service Tax
Thanks for selection.
Hi sir and my ..
Mscit drawing latercy course exacel
Advance course are available
Tech Mahindra interview questions for designations
Selected
I applied via Walk-in and was interviewed in Nov 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Q2. Are you from and what qualifications
Interview Preparation Tips
Get interview-ready with Top Tech Mahindra Interview Questions
Selected
I applied via Walk-in and was interviewed before Mar 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell about yourself, your hobbies? Why do you want to work here? What is customer service?
- Q2. Gave a paragraph to read and translate into English
Interview Preparation Tips
Customer Care Executive Jobs at Tech Mahindra
Selected
I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me something about yourself.. Or you can say brief introduction.
- Q2. How much total experience, about hobbies.
- Q3. Ops Round :- 1. Introduction 2. Experience 3. Last travel, memorable Travel, Destination, Last day , Last Weekend. 4. Topics :- Favorite movie, social media, women empowerment. 5. What you know about custo...
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed before May 2023. There were 3 interview rounds.
Mathematics, world format multiple equations primary numbers odd numbers etc
Primary numbers, division, multiple question.. etc and those type of question
Internet how become used in now a days in presens thise type topic
Interview Preparation Tips
- Excel
- MS Office
(3 Questions)
- Q1. Why you want this job?
- Ans. Because I am a fresher bcom and want to have a job experience.
- Q2. How will you manage customer queries?
- Ans. I will try to solve the problem related to the product.
- Q3. How will you resolve the issue of delay of items?
- Ans.
I will investigate the cause of delay and communicate with the customer to find a solution.
Check the tracking information to identify where the delay occurred
Communicate with the shipping company to determine the reason for the delay
Offer the customer options such as expedited shipping or a refund
Follow up with the customer to ensure the issue has been resolved
(2 Questions)
- Q1. What do you do in your daily routine?
- Q2. What makes your mind suitable for this job?
- Ans. Because I am a commerce fresher and want to start from somewhere.
Interview Preparation Tips
I applied via Walk-in and was interviewed in Dec 2021. There were 2 interview rounds.
(2 Questions)
- Q1. How to handle hyper customers?
- Ans. Firstly we should remain calm and we should listen care Fully to customer after that we should be polite to customer
- Q2. What is customer service?
- Ans. Customer service called to customer satisfaction. For an example, if customer ask about any problem and services related queries we are giving the answer if customer will get satisfaction of that answer. This is called customer service
Interview Preparation Tips
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
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Interview Questions for Popular Designations
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Tech Mahindra Customer Care Executive Interview Process
based on 84 interviews
4 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- HR Round - 2
- Personal Interview1 Round
Customer Care Executive Interview Questions from Similar Companies
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Tech Mahindra Customer Care Executive Reviews and Ratings
based on 901 reviews
Rating in categories
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Software Engineer
26.4k
salaries
|  ₹0 L/yr - ₹0 L/yr |
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Senior Software Engineer
21.4k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Technical Lead
11.7k
salaries
| ₹0 L/yr - ₹0 L/yr |
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Associate Software Engineer
5.5k
salaries
| ₹0 L/yr - ₹0 L/yr |
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Team Lead
5k
salaries
| ₹0 L/yr - ₹0 L/yr |
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