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Tech Mahindra Customer Care Executive Interview Questions, Process, and Tips

Updated 13 Feb 2025

Top Tech Mahindra Customer Care Executive Interview Questions and Answers

View all 39 questions

Tech Mahindra Customer Care Executive Interview Experiences

107 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction round and about the job role
  • Q2. Give a random topic to check your communication
  • Ans. Introduction given and answer all the questions calmly.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get panic during interview. Try to answer all the questions correctly and in a good manner.
Do a research about the company before applying for it
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic aptitude test. Can crack

Round 2 - Technical 

(2 Questions)

  • Q1. Self introduction
  • Q2. Case study

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong focus on providing excellent service

    • Empathetic and dedicated approach

    • Ability to handle high-pressure situations

  • Answered by AI
  • Q2. Speak for 2mins on women empowerment
  • Ans. 

    Women empowerment is the process of enabling women to have control over their lives and make their own decisions.

    • Women empowerment involves promoting gender equality in all aspects of life

    • It includes providing women with education and job opportunities

    • Empowering women leads to economic growth and social development

    • Examples of women empowerment initiatives include microfinance programs and leadership training workshops

  • Answered by AI

I applied via Apna Jobs and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Excel. Mscit. My self. Resume. Reference

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:
  • Computer Skills
  • Customer Service
  • Customer Service Orientation
  • Customer Relationship
  • Service Tax
Interview preparation tips for other job seekers - Yes .

Thanks for selection.
Hi sir and my ..
Mscit drawing latercy course exacel
Advance course are available

Tech Mahindra interview questions for designations

 Customer Care

 (2)

 Customer Care Executive Officer

 (1)

 Customer Care Associate

 (5)

 Customer Care Representative

 (1)

 Non Voice Customer Care Executive

 (11)

 Voice Process Customer Care Executive

 (2)

 Inbound Process Customer Care Executive

 (1)

 Customer Care Executive and Data Entry Operator

 (1)

Interview experience
4
Good
Difficulty level
Hard
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Are you from and what qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing my side tech mahindra company is tip and tech mahindra is a best company

Get interview-ready with Top Tech Mahindra Interview Questions

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell about yourself, your hobbies? Why do you want to work here? What is customer service?
  • Q2. Gave a paragraph to read and translate into English

Interview Preparation Tips

Interview preparation tips for other job seekers - It is very good company to work here. Helping environment
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me something about yourself.. Or you can say brief introduction.
  • Q2. How much total experience, about hobbies.
  • Q3. Ops Round :- 1. Introduction 2. Experience 3. Last travel, memorable Travel, Destination, Last day , Last Weekend. 4. Topics :- Favorite movie, social media, women empowerment. 5. What you know about custo...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident about your profile and why you selected this profile and your induction should be at least in 400 words and after that you should be prepare for a topic make sure you have learnt 2,3 topics and that's all.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before May 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Mathematics, world format multiple equations primary numbers odd numbers etc

Round 2 - Aptitude Test 

Primary numbers, division, multiple question.. etc and those type of question

Round 3 - Group Discussion 

Internet how become used in now a days in presens thise type topic

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:
  • Excel
  • MS Office
Interview preparation tips for other job seekers - Every job seeker first impression is the best impression so you can best performance in the any type of job
Round 1 - HR 

(3 Questions)

  • Q1. Why you want this job?
  • Ans. Because I am a fresher bcom and want to have a job experience.
  • Answered by Akriti Saxena
  • Q2. How will you manage customer queries?
  • Ans. I will try to solve the problem related to the product.
  • Answered by Akriti Saxena
  • Q3. How will you resolve the issue of delay of items?
  • Ans. 

    I will investigate the cause of delay and communicate with the customer to find a solution.

    • Check the tracking information to identify where the delay occurred

    • Communicate with the shipping company to determine the reason for the delay

    • Offer the customer options such as expedited shipping or a refund

    • Follow up with the customer to ensure the issue has been resolved

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. What do you do in your daily routine?
  • Q2. What makes your mind suitable for this job?
  • Ans. Because I am a commerce fresher and want to start from somewhere.
  • Answered by Akriti Saxena

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure to speak in English and try to learn words on any topic.

I applied via Walk-in and was interviewed in Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. How to handle hyper customers?
  • Ans. Firstly we should remain calm and we should listen care Fully to customer after that we should be polite to customer
  • Answered Anonymously
  • Q2. What is customer service?
  • Ans. Customer service called to customer satisfaction. For an example, if customer ask about any problem and services related queries we are giving the answer if customer will get satisfaction of that answer. This is called customer service
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - We should give the answer care Fully and confidentially

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Care Executive interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Tech Mahindra Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Customer Service, customer care, customer support, voice process and Communication Skills.
What are the top questions asked in Tech Mahindra Customer Care Executive interview?

Some of the top questions asked at the Tech Mahindra Customer Care Executive interview -

  1. How will you handle irrated customer...read more
  2. Advantages and disadvantages of Online shopp...read more
  3. How will you handle escalation call...read more
How long is the Tech Mahindra Customer Care Executive interview process?

The duration of Tech Mahindra Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Tech Mahindra Customer Care Executive Interview Process

based on 84 interviews

4 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
  • Personal Interview1 Round
View more
Tech Mahindra Customer Care Executive Salary
based on 3.2k salaries
₹0.8 L/yr - ₹6.5 L/yr
At par with the average Customer Care Executive Salary in India
View more details

Tech Mahindra Customer Care Executive Reviews and Ratings

based on 897 reviews

3.5/5

Rating in categories

3.4

Skill development

3.2

Work-life balance

3.2

Salary

3.2

Job security

3.3

Company culture

2.9

Promotions

3.2

Work satisfaction

Explore 897 Reviews and Ratings
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