Tech Mahindra Customer Care Executive Interview Questions, Process, and Tips for Experienced

Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Q2. Why you have join techmahindra
Ans. 
I joined Tech Mahindra because of its reputation for providing excellent customer care services and opportunities for career growth.
• Tech Mahindra is known for its focus on customer satisfaction and providing top-notch services.

• I was impressed by the career development opportunities and training programs offered by Tech Mahindra.

• I believe that working at Tech Mahindra will help me enhance my skills and grow professional
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Q1. What is your expectations regarding salary
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my qualifications and the responsibilities of the role

• I have researched the average salary range for Customer Care Executives in this industry

• I am open to negotiation based on the overall compensation package offered
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Q2. We will give you this much salary only
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Q1. Tell me about your self
Ans. 
I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.
• I have experience in customer service roles, where I have honed my skills in handling customer queries and complaints.

• I am a quick learner and can adapt to new situations easily.

• I am a team player and enjoy collaborating with colleagues to achieve common goals.

• I am proficient in using various customer service tools...read more
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Q2. Why should we hire you
Ans. 
I have the necessary skills, experience, and passion to excel in this role.
• I have excellent communication and problem-solving skills

• I have experience in handling customer queries and complaints

• I am passionate about providing exceptional customer service

• I am a quick learner and can adapt to new situations easily
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Q3. What your complete schedule yesterday
Ans. 
I woke up early, went to work, had lunch with a friend, and then went home to relax.
• Woke up at 6 am

• Reached office at 8 am

• Had lunch with a friend at 1 pm

• Left work at 5 pm

• Relaxed at home for the rest of the evening
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Q1. Same as 1st question, tell me about yourself
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Q2. Why you left your last job
Ans. 
I was looking for better growth opportunities and a more challenging role.
• I wanted to expand my skill set and take on new challenges

• I felt that I had reached a plateau in my previous role and was not learning as much as I wanted to

• I was seeking a company with a more dynamic and innovative culture

• I wanted to work in an environment that aligned more closely with my personal values and goals

• I left on good terms and have m...read more
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Q3. Tell me one memorable day in your life
Ans. 
The day I graduated from college
• Felt a sense of accomplishment after years of hard work

• Celebrated with family and friends

• Received my diploma and took lots of photos

• Realized that I was ready to start the next chapter of my life
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Q4. Tell me something about your state
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Q5. What is your salary expectation
Ans. 
My salary expectation is in line with industry standards and commensurate with my experience and skills.
• I have researched the industry standards for this position and my salary expectation falls within that range.

• I am open to negotiation based on the specific responsibilities and requirements of the role.

• My salary expectation is based on my experience and skills, which I believe are valuable to this position.

• I am looki...read more
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Q1. Tell me about your self
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Q2. What is customer support
Ans. 
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints in a timely and professional manner.

• It includes providing product information, troubleshooting technical problems, and offering solutions to customer concerns.

• Customer support can be offered through various chan...read more
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Q3. Tell me about daily routine
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Q1. What is your hobbies
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Q2. What did you done yesterday
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Q3. Why should be hire you
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Q1. Introduce your self
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Q2. INTRODUCED As per the requirements
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Q1. Job related questions
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Q2. Answered confidently
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Aptitude test was good

Q1. Tell me about yourself
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Q1. Can you tell me about yourself?
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Q2. Can you provide details about your past work experience?
Ans. 
I have over 5 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
• Worked as a Customer Service Representative at XYZ Company for 3 years

• Managed a team of customer care agents at ABC Company for 2 years

• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

• Provided product...read more
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Q1. Gk test typing test
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