If it is not your mistake, would you apologize to the customer?

AnswerBot
2y

Yes, apologizing to the customer shows empathy and helps to maintain a positive relationship.

  • Apologize for the inconvenience caused to the customer

  • Acknowledge their frustration and empathize with them...read more

Raaj. Roxx
2mo
Yes, apologizing to the customer shows empathy and helps in maintaining a positive relationship. And it makes a place in the heart of the customer. So that whenever we talk to the customer next time, ...read more
Susheela SUSHEELA
11mo
Yes I will say sorry
Abhishek Raj
1y
Yes we should say sorry to the customer because over colleges also is done mistake we should ask sorry because customer is important
Priyanka Barnwal
1y

Yes I will say sorry if the customer would be calm by saying sorry some time it works

Brounie Francis
2y

A sincere apology can help appease an angry customer

Saurabh Dubey
2y

It's not the matter to say sorry to the customer

It's all about to close the matter. Some time it's work to say sorry 

Faraz Moin Ahmad
2y

 

If the customer is satisfied with my saying sorry then I will say sorry

Faraz Moin Ahmad
2y

 

If the customer is satisfied with my saying sorry then I will say sorry

Anmol Jha
2y

Yes l Apoligise to Customer

Rakesh Vangari
2y

Yes I Apologise to Customer

As Welling to satisfaction of The Customer

Asif Gazipur
2y

I apologize and say sorry 

Asif Gazipur
2y

I apologize and say sorry 

MAHESH MENGA
2y

sorry for the inconvenience sir.. never repeat again... customer satisfaction is more important 

Mule Kalyani
2y

By apologies customer and we have to convince customer to buy our product and then our company reputation will expand 

Sirisha
2y

because customer is our god, we have say sometimes sorry, by saying sorry customer will  know about our company reputation 

babuprince giri
3y

Yes I will say sorry

 

 

 

 

Mahesh Kumar
3y

 sorry for the inconvenience sir.. never repeat again... customer satisfaction is more important 

Diya Kalra
3y

Yes I will say sorry

Gaurab Kumar
3y

Yes I will say sorry 

Pooja Naveen
3y

Yes i will say sorry

Ananya Prasad
3y

Yes as I want him to get his issues resolved


TABASSUM
3y

Yes i apologise to customer 

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Tech Mahindra Customer Care Executive interview questions & answers

A Customer Care Executive was asked 3mo agoQ. How do you manage angry customers?
A Customer Care Executive was asked 6mo agoQ. What is your daily routine?
A Customer Care Executive was asked 6mo agoQ. Why should I hire you?

Popular interview questions of Customer Care Executive

A Customer Care Executive was asked 6mo agoQ1. What is your daily routine?
A Customer Care Executive was asked 9mo agoQ2. What is a customer care executive?
A Customer Care Executive was asked 9mo agoQ3. What is BPO?

Top HR questions asked in Tech Mahindra Customer Care Executive

A Customer Care Executive was asked 3mo agoQ1. Can you introduce yourself?
A Customer Care Executive was asked 4mo agoQ2. Can you provide details about your past work experience?
A Customer Care Executive was asked 5mo agoQ3. Why should we hire you for the Seller Support Associate position?
Tech Mahindra Customer Care Executive Interview Questions
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