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Sykes Business Services Of India Interview Questions and Answers for Experienced

Updated 26 Mar 2025

Sykes Business Services Of India Interview Experiences for Experienced

Popular Designations

18 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Feb 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. 1. Tell about your self! 2. Where are you from? 3. Where did you get this job profile?
  • Ans. My name is Rakesh I'm 26 years old. I worked FMCG sales background and fashion apparels also in Big bazar.
  • Answered Anonymously
  • Q2. I'm from Mehdipatnam Hyderabad. I get the job details In YouTube channel.

Interview Preparation Tips

Interview preparation tips for other job seekers - I saw your job profile video on YouTube. I need to work with you.

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why u want to joint the firm ?
Round 3 - One-on-one 

(1 Question)

  • Q1. Talk about yourself

Collection Officer Interview Questions asked at other Companies

Q1. Petrol expense not provide the co category.why
View answer (10)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. Can you please provide your self-introduction?
  • Ans. 

    I am a dedicated Support Associate with a passion for helping others and a strong background in customer service.

    • Background: I have over 3 years of experience in customer support roles, assisting clients with various issues.

    • Skills: Proficient in using CRM software and troubleshooting technical problems, ensuring quick resolutions.

    • Communication: Strong verbal and written communication skills, allowing me to effectively ...

  • Answered by AI
  • Q2. Discuss on given topic for a minute

Interview Preparation Tips

Interview preparation tips for other job seekers - Na

Support Associate Interview Questions asked at other Companies

Q1. If Customer is Already Angry how will you make them calm.
View answer (2)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. Work experiences
  • Q2. Personal Information

Senior Associate Interview Questions asked at other Companies

Q1. On an average, how many invoices can you process in a day?
View answer (11)

Sykes Business Services Of India interview questions for popular designations

 Customer Service Executive

 (7)

 Voice Process Executive

 (4)

 Customer Service Associate

 (4)

 Customer Service Representative

 (4)

 Chat Process

 (3)

 Non Voice Customer Care Executive

 (2)

 Customer Support Executive

 (2)

 BPO Executive

 (2)

I applied via Walk-in and was interviewed in Nov 2021. There were 6 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about your self
  • Q2. Previous experience
  • Q3. What is your Education
  • Q4. Previous organisations experience
  • Q5. Why you left the organisation

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be confident and assertive with your words when you speak 🗣

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

English... Missing words and errors in sentence and synonymous and opposite words. Word meanings

Round 2 - HR 

(2 Questions)

  • Q1. Self introduction... Previous years experience and tools you have used over there.. Complete proceess of the previous job
  • Q2. Why you want thos job? Why you left your previous job? What is your salary expections?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just.. Give it in a normal way and be always honest and if you have any experience with the proper reliving or experience letter is only accepted.. Be careful about that.. All the best👍💯 guys..

Customer Support Representative Interview Questions asked at other Companies

Q1. What was the specific Process you have implemented to reduce the manual activities for Order Management?
View answer (1)

Jobs at Sykes Business Services Of India

View all

I applied via Naukri.com and was interviewed in Oct 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is success for you?
  • Ans. 

    Success for me is achieving personal and professional goals while making a positive impact on others.

    • Achieving personal and professional goals

    • Making a positive impact on others

    • Continuous learning and growth

    • Building strong relationships with customers

    • Meeting or exceeding customer satisfaction metrics

  • Answered by AI
  • Q2. Is money success for you? Explain
  • Ans. 

    Money is not the only measure of success for me.

    • Success for me is achieving my goals and making a positive impact on others.

    • While money is important, it is not the sole determinant of success.

    • I believe in finding a balance between financial stability and personal fulfillment.

    • For example, I feel successful when I am able to help a customer resolve their issue and leave them satisfied.

    • Ultimately, success is subjective an

  • Answered by AI
  • Q3. Will you borrow money from your colleagues?
  • Ans. 

    No

    • As a Customer Support Executive, it is not appropriate to borrow money from colleagues.

    • Maintaining professional boundaries is important in the workplace.

    • Borrowing money from colleagues can create conflicts of interest and affect working relationships.

    • It is best to rely on personal finances or seek assistance from appropriate sources if needed.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I believe confidence is key. It was my first interview in an MNC. Just because of the confidence I managed to impress them. 60 were selected out of 500.

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (22)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Chat assesment was done, written communication skill

Round 3 - One-on-one 

(2 Questions)

  • Q1. Kind of CX you handle
  • Ans. 

    I handle a customer experience focused on personalized interactions and seamless omni-channel communication.

    • Implementing customer journey mapping to identify pain points and improve touchpoints

    • Leveraging data analytics to personalize customer interactions and anticipate needs

    • Utilizing AI chatbots for quick and efficient customer support

    • Training staff on empathy and active listening skills to enhance customer satisfacti

  • Answered by AI
  • Q2. Aggressive, escalations, churning nd retaining

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication is the key

Senior Executive Interview Questions asked at other Companies

Q1. If oneday the men power is very less due to some problem and lode is more that day as a senior Exucative, how will u handle your team ?
View answer (56)

I applied via Naukri.com and was interviewed in Aug 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

It's an online skill test of ur English with various slides which included passage writting, filling the blanks with exact words, selecting the grammatically correct sentence for the given situation, followed by typing test.

Round 3 - Aptitude Test 

It's about how you view at things in general. Multiple options will be given to you and you have to choose any one of them, which are all right but shows your view to them. Also the mathematical questions which are generic.

Round 4 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why are you looking for a change?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Firstly I would suggest you to not try at Sykes, as it is the shittiest organization you would ever come across. Rest, you are good to go with interview it's damn easy!

Chat Support Executive Interview Questions asked at other Companies

Q1. What important things should be followed when you are in conversation with the customers?
View answer (3)

NON Voice Interview Questions & Answers

user image Anonymous

posted on 7 May 2021

I applied via Naukri.com and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself?
  • Ans. 

    I am a highly motivated and detail-oriented individual with a strong background in customer service.

    • Customer service experience

    • Strong attention to detail

    • Motivated and dedicated

    • Excellent communication skills

  • Answered by AI
  • Q2. What is the difference between hard work and smart work?
  • Ans. 

    Hard work is putting in effort and time, while smart work is finding efficient ways to achieve the same results.

    • Hard work involves dedicating a lot of time and effort to complete a task.

    • Smart work focuses on finding innovative and efficient methods to accomplish the same task.

    • Hard work may lead to exhaustion and burnout, while smart work promotes productivity and work-life balance.

    • An example of hard work is studying fo...

  • Answered by AI
  • Q3. You got a situation where you have to take the right decision but it would have affected your friendship?
  • Ans. 

    I would prioritize making the right decision over my friendship.

    • Explain the importance of making the right decision

    • Consider the potential consequences of not making the right decision

    • Communicate openly and honestly with the friend about the situation

    • Seek a compromise or alternative solution if possible

    • Evaluate the long-term impact on the friendship

  • Answered by AI
  • Q4. What are your career objectives?
  • Ans. 

    To advance my career in the non-voice industry and develop my skills in communication and problem-solving.

    • To excel in my role and contribute to the success of the organization

    • To enhance my communication skills and become an effective communicator

    • To develop strong problem-solving abilities and handle challenges efficiently

    • To continuously learn and grow in the non-voice industry

    • To eventually take on leadership roles and

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was on phone.The first round was a telephonic round which was pretty easy.After that next day there was a chat assessment on hangout where the hr asks us some questions gives situation in which I did pretty well I was confident that I will clear that round and I did clear the round.After that there was a phone call with Hr she asked me some question and I answered the questions with confidence and next day I got a call that I got selected.This was my first ever interview.

NON Voice Interview Questions asked at other Companies

Q1. You got a situation where you have to take the right decision but it would have affected your friendship?
View answer (9)

Sykes Business Services Of India Interview FAQs

How many rounds are there in Sykes Business Services Of India interview for experienced candidates?
Sykes Business Services Of India interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the Sykes Business Services Of India interview process for experienced candidates are Resume Shortlist, HR and One-on-one Round.
How to prepare for Sykes Business Services Of India interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sykes Business Services Of India. The most common topics and skills that interviewers at Sykes Business Services Of India expect are bpo, Customer Service, Communication Skills, international bpo and Management.
What are the top questions asked in Sykes Business Services Of India interview for experienced candidates?

Some of the top questions asked at the Sykes Business Services Of India interview for experienced candidates -

  1. You got a situation where you have to take the right decision but it would have...read more
  2. Is money success for you? Expl...read more
  3. Kind of CX you han...read more
How long is the Sykes Business Services Of India interview process?

The duration of Sykes Business Services Of India interview process can vary, but typically it takes about less than 2 weeks to complete.

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Sykes Business Services Of India Interview Process for Experienced

based on 5 interviews

Interview experience

4.4
  
Good
View more

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Sykes Business Services Of India Reviews and Ratings

based on 702 reviews

3.4/5

Rating in categories

3.4

Skill development

3.3

Work-life balance

3.1

Salary

3.3

Job security

3.2

Company culture

3.0

Promotions

3.3

Work satisfaction

Explore 702 Reviews and Ratings
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