i
Sykes Business Services Of India
Filter interviews by
I appeared for an interview in Feb 2023.
I applied via Job Portal and was interviewed in Apr 2023. There were 3 interview rounds.
I appeared for an interview before Mar 2024, where I was asked the following questions.
I am a dedicated Support Associate with a passion for helping others and a strong background in customer service.
Background: I have over 3 years of experience in customer support roles, assisting clients with various issues.
Skills: Proficient in using CRM software and troubleshooting technical problems, ensuring quick resolutions.
Communication: Strong verbal and written communication skills, allowing me to effectively ...
I appeared for an interview before Mar 2024, where I was asked the following questions.
Sykes Business Services Of India interview questions for popular designations
I applied via Walk-in and was interviewed in Nov 2021. There were 6 interview rounds.
I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.
English... Missing words and errors in sentence and synonymous and opposite words. Word meanings
I applied via Naukri.com and was interviewed in Oct 2021. There were 3 interview rounds.
Success for me is achieving personal and professional goals while making a positive impact on others.
Achieving personal and professional goals
Making a positive impact on others
Continuous learning and growth
Building strong relationships with customers
Meeting or exceeding customer satisfaction metrics
Money is not the only measure of success for me.
Success for me is achieving my goals and making a positive impact on others.
While money is important, it is not the sole determinant of success.
I believe in finding a balance between financial stability and personal fulfillment.
For example, I feel successful when I am able to help a customer resolve their issue and leave them satisfied.
Ultimately, success is subjective an
No
As a Customer Support Executive, it is not appropriate to borrow money from colleagues.
Maintaining professional boundaries is important in the workplace.
Borrowing money from colleagues can create conflicts of interest and affect working relationships.
It is best to rely on personal finances or seek assistance from appropriate sources if needed.
I applied via Naukri.com and was interviewed before Jul 2022. There were 3 interview rounds.
Chat assesment was done, written communication skill
I handle a customer experience focused on personalized interactions and seamless omni-channel communication.
Implementing customer journey mapping to identify pain points and improve touchpoints
Leveraging data analytics to personalize customer interactions and anticipate needs
Utilizing AI chatbots for quick and efficient customer support
Training staff on empathy and active listening skills to enhance customer satisfacti
I applied via Naukri.com and was interviewed in Aug 2021. There were 4 interview rounds.
It's an online skill test of ur English with various slides which included passage writting, filling the blanks with exact words, selecting the grammatically correct sentence for the given situation, followed by typing test.
It's about how you view at things in general. Multiple options will be given to you and you have to choose any one of them, which are all right but shows your view to them. Also the mathematical questions which are generic.
I applied via Naukri.com and was interviewed in Apr 2021. There was 1 interview round.
I am a highly motivated and detail-oriented individual with a strong background in customer service.
Customer service experience
Strong attention to detail
Motivated and dedicated
Excellent communication skills
Hard work is putting in effort and time, while smart work is finding efficient ways to achieve the same results.
Hard work involves dedicating a lot of time and effort to complete a task.
Smart work focuses on finding innovative and efficient methods to accomplish the same task.
Hard work may lead to exhaustion and burnout, while smart work promotes productivity and work-life balance.
An example of hard work is studying fo...
I would prioritize making the right decision over my friendship.
Explain the importance of making the right decision
Consider the potential consequences of not making the right decision
Communicate openly and honestly with the friend about the situation
Seek a compromise or alternative solution if possible
Evaluate the long-term impact on the friendship
To advance my career in the non-voice industry and develop my skills in communication and problem-solving.
To excel in my role and contribute to the success of the organization
To enhance my communication skills and become an effective communicator
To develop strong problem-solving abilities and handle challenges efficiently
To continuously learn and grow in the non-voice industry
To eventually take on leadership roles and
Top trending discussions
The duration of Sykes Business Services Of India interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 5 interviews
Interview experience
based on 702 reviews
Rating in categories
Customer Service Representative
366
salaries
| ₹1.8 L/yr - ₹4 L/yr |
Customer Service Executive
258
salaries
| ₹1.5 L/yr - ₹4.2 L/yr |
Senior Customer Service Representative
172
salaries
| ₹2.5 L/yr - ₹4.5 L/yr |
Customer Service Associate
98
salaries
| ₹1.8 L/yr - ₹3.8 L/yr |
Customer Support Executive
95
salaries
| ₹2 L/yr - ₹4 L/yr |
Teleperformance
Concentrix Corporation
iEnergizer
WNS