Sykes Business Services Of India Customer Support Representative Interview Questions and Answers

Q1. Share your previous organization 's roles and Responsibilities
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Q1. Share your difficult experience of your life.
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Versant round typing check

Q1. Ask about you, like introduction and hobbies, many more, this is exact after you're resume shortlisted. The round is just to test your confidence, communication skill, English Speaking, etc.
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Q2. Introduce Yourself. Tell me about your hobby. Why you want to join BPO
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This an mcq based teat round, Need to give on Amcat application on your phone (carry your earphones) to better listen while giving the test. This is pure test to test your English.

Q1. This is final round, conducted though online. They provide you all resources required for interview. Same Again Introduction, How you get to know about concentrix, Why you want to join. Give you some situ...read more
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Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

• Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...read more
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Q2. Why do you wanna work here
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Just basic details about myself has been asked to ke

Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: Successfully resolved a customer complaint by offering a refund and personal
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Q2. What you understand by banking
Ans. 
Banking involves financial transactions, services, and products provided by banks to individuals and businesses.
• Banking involves accepting deposits from customers and providing loans and other financial services.

• Banks play a crucial role in the economy by facilitating the flow of money and credit.

• Services offered by banks include savings accounts, checking accounts, loans, credit cards, and investment products.

• Banking ...read more
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Q1. Troubleshooting process
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Q2. Why should we hire you
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They just ask personal questions about your expectations.

They share you a link to a training group by videocall

They will evaluate all the topic of the training

Q1. Why do you want to work in our company. What is your perception about private and government job
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Q1. What are your salary expectations?
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Q2. Why should we hire you?
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Q3. Why are you looking for a change?
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Q4. Tell me about yourself.
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Q1. Tell me about yourself
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Q2. What is your strength
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