Sutherland Global Services Customer Associate Interview Questions and Answers

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
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Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
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Aptitude test, English grammer communication

Q1. About yourself, leadership principles
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Q2. Previous experience
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Q1. Introduction, Related field Knowledge
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They just ask some question from my CV and about my current company

Q1. How to handle an angry customer
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen actively to understand the customer's issue

• Empathize with the customer's feelings and show understanding

• Remain calm and avoid taking the customer's anger personally

• Apologize for the inconvenience caused, even if it wasn't your fault

• Offer solutions to resolve the issue and make the customer happy

• Follow up with the customer to ensure the
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Q2. What do if there is someone in the team you dont like
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