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Startek Senior Customer Service Executive Interview Questions, Process, and Tips for Freshers
Startek Senior Customer Service Executive Interview Experiences for Freshers
1 interview found
I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.
(4 Questions)
- Q1. What makes you a good CCE
- Q2. How will you handle an angry customer?
- Ans.
To handle an angry customer, listen actively, empathize, apologize, offer a solution, and follow up.
Listen actively to the customer's concerns without interrupting.
Empathize with the customer's emotions and frustrations.
Apologize sincerely for any inconvenience caused.
Offer a solution or options to resolve the issue.
Follow up with the customer to ensure their satisfaction.
- Q3. If customer start abusing you. How will you handle him?
- Ans.
I would remain calm, listen to the customer, and respond professionally.
Stay calm and composed
Listen attentively to the customer's concerns
Avoid taking the abuse personally
Respond professionally and empathetically
Offer solutions or escalate the issue if necessary
Document the incident for future reference
- Q4. What is Business processing outsourcing?
- Ans.
Business processing outsourcing (BPO) is the practice of contracting specific business processes to a third-party service provider.
BPO involves outsourcing non-core business functions to external vendors.
It allows companies to focus on their core competencies and reduce costs.
Common BPO services include customer support, data entry, payroll processing, and IT support.
Examples of BPO companies include Accenture, IBM, an...
Grammer, conversational ability
(1 Question)
- Q1. What is customer Service?
- Ans.
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing in-person assistance
Good customer service can lead to c
Interview Preparation Tips
- ) Women Empowerment 2)Global Wa
Deep Product Knowledge
Convincing Skills
Understanding
Petience
Able to apologise when required
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Anonymous
posted on 6 May 2021
I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Introduction
- Q2. Product knowledge
- Q3. How to achieve goal
- Q4. How to survive
- Ans.
Survival requires adaptability, resilience, and resourcefulness.
Stay calm and focused
Assess the situation and prioritize needs
Be flexible and willing to adjust plans
Stay positive and maintain hope
Utilize available resources and seek help when needed
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
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Anonymous
posted on 2 Nov 2021
I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. There are lot of questions were asked and its depends on profile and your experience on the basis of experience questions were asked .
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Anonymous
posted on 18 Sep 2022
I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.
Tell me about your day.
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
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Anonymous
posted on 3 Oct 2022
I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.
(5 Questions)
- Q1. Basic questions like tell me about your self and hobbies etc, what we called methi in english and why apple is red
- Q2. Tell me about yourself?
- Q3. Roles and responsibility of previous job
- Q4. What you mean by Customer support executive?
- Ans.
A customer support executive is a professional who provides assistance and resolves issues for customers.
Customer support executives are responsible for addressing customer inquiries, complaints, and requests.
They provide information about products or services, troubleshoot technical issues, and offer solutions.
They may communicate with customers through various channels such as phone, email, chat, or social media.
Cust...
- Q5. Why do we hire you?
Interview Preparation Tips
I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about your self?
- Q2. What is customer service?
- Q3. Why should we hire you??
Interview Preparation Tips
Interview Questionnaire
3 Questions
- Q1. Tell me about your previous job experience
- Q2. How did u send your lockdown
- Q3. Tell me about yourself
I applied via Walk-in and was interviewed in Mar 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
Over 5 years of experience in the customer service industry
Proficient in handling customer inquiries, complaints, and resolving issues
Skilled in building positive relationships with customers and ensuring their satisfaction
Excellent communication and problem-solving skills
Ability to work well u...
- Q2. What is your experience
- Ans.
I have 3 years of experience in customer service roles.
Worked as a Customer Service Representative for a telecommunications company
Handled customer inquiries, complaints, and provided solutions
Assisted customers with billing, technical support, and product information
Received positive feedback from customers for excellent service
Trained new team members on customer service best practices
- Q3. What is customer service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
It involves addressing customer queries and concerns promptly and effectively
Providing accurate information about products and services
Resolving complaints and issues in a timely and satisfactory manner
Building and maintaining positive relationships with customers
Ensuring customer satisfaction and loyalty
Examples i...
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Anonymous
posted on 2 Apr 2022
I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 3 interview rounds.
(7 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why are you looking for a change?
- Q5. Where do you see yourself in 5 years?
- Q6. Tell me about yourself.
- Q7. To speak on a topic on current affairs in hindi english bengali
(1 Question)
- Q1. About myself and my city and to speak on a topic
Interview Preparation Tips
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Anonymous
posted on 8 Oct 2020
Interview Questionnaire
1 Question
- Q1. 1.tell me about self ,2.what is Bpo ,and normal questions
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Startek Senior Customer Service Executive Reviews and Ratings
based on 100 reviews
Rating in categories
|
Senior Executive
2.2k
salaries
|  ₹1 L/yr - ₹5.3 L/yr |
|
Customer Care Executive
1.6k
salaries
| ₹0.5 L/yr - ₹4.5 L/yr |
|
Operations Executive
1.6k
salaries
| ₹1 L/yr - ₹4.3 L/yr |
|
Customer Service Executive
1.1k
salaries
| ₹1 L/yr - ₹5 L/yr |
|
Team Lead
943
salaries
| ₹1 L/yr - ₹8.5 L/yr |
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