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Startek Chat Support Executive Interview Questions and Answers

Updated 11 Feb 2025

Startek Chat Support Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Aug 2024.

Round 1 - HR 

(2 Questions)

  • Q1. About support, how to resolve customer query ?
  • Q2. How to manage work.
Round 2 - One-on-one 

(2 Questions)

  • Q1. Regarding customer queries.
  • Q2. How to handle work load.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence in whatever you have learn from your life.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There was 1 interview round.

Round 1 - Case Study 

Customer communication

Chat Support Executive Interview Questions Asked at Other Companies

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Q2. How will you write an email to customer regarding order delivery ... read more
asked in Swiggy
Q3. Why English should be business language?
Q4. What will you do if the company will get high customer flow
asked in Jio
Q5. What do you mean by customer service representative?

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About previous company
  • Q2. How much package that I am expecting

Interview Preparation Tips

Interview preparation tips for other job seekers - Thank you for wasting my entire day for the interview. This company make me wait for almost 10 hours in the office for 3 rounds of interview and they said I got selected and even discussed about the job role and about package as well I accepted every norm of the company but at the end after manager round which I performed well they said I can leave for the day coz I am not selected this is ridiculous and if any candidate who is attending a walk in please carry food and power banks for you mobiles it is must
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Say 4 to 5 lines on music ?
  • Ans. 

    Music is a universal language that evokes emotions and connects people through rhythm, melody, and lyrics.

    • Music has the power to uplift moods and evoke strong emotions.

    • It can serve as a form of self-expression and a way to communicate feelings.

    • Different genres of music cater to diverse tastes and preferences.

    • Music can bring people together, create memories, and inspire creativity.

    • Examples: Classical music, rock, pop, j

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. What you think about women safety in india?
  • Ans. 

    Women safety in India is a complex issue with various challenges and concerns.

    • Women safety in India is a matter of serious concern.

    • There are several factors contributing to the lack of safety for women in India, including cultural norms, gender inequality, and inadequate law enforcement.

    • Instances of violence against women, such as rape, domestic violence, and harassment, are prevalent.

    • Women often face challenges in acc...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not think you can't do it even a Hr ( who are taking your interview) think about you, and he/she also want you to see successful. But the condition is :- dont take stress, just relax , give your best. Talk in normal flow as you talk with your friends because I know when we speak English so lots of people stuck somewhere. Say ( YOU CAN DO IT) when your name announced and show them who you are. Best of luck ☺️
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Previous experience related
  • Q2. What was the roll
  • Ans. 

    The role of a Chat Support Executive involves providing assistance and resolving customer queries through online chat platforms.

    • Providing timely and accurate responses to customer inquiries

    • Resolving customer complaints and issues

    • Offering product or service information

    • Maintaining a positive and professional attitude

    • Escalating complex issues to higher levels of support

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
Round 3 - Client Interview 

(1 Question)

  • Q1. About experience and confidence

Interview Preparation Tips

Interview preparation tips for other job seekers - Good environment but no salary hike
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

Was given up a topic and discussed

Round 2 - Typing Test 

(3 Questions)

  • Q1. Grammar related questions to check your vocabulary
  • Q2. Fast typing skill by giving a paragraph
  • Q3. Email writing for any scenarios
Round 3 - HR 

(1 Question)

  • Q1. This hr interview is mainly to know your communication skills and fluency

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and speak
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Need to follow Kpi and KRA
  • Q2. Need to planning roster
  • Q3. Need to improve QA
  • Q4. Need to take desicion at the same time
  • Q5. Need to know the product knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Need every team leader to know our koi and KRA in operation
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. What is the chargeback
  • Ans. 

    A chargeback is a reversal of a credit card transaction initiated by the cardholder's bank.

    • A chargeback occurs when a customer disputes a charge on their credit card statement.

    • The cardholder's bank investigates the dispute and may reverse the transaction if it is found to be valid.

    • Chargebacks can result in financial losses for businesses, as they often incur fees and lose the sale amount.

    • Common reasons for chargebacks ...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Can you share your experience from your previous company where you handled P1 cases, and explain how you managed to resolve them?
  • Ans. 

    I successfully handled P1 cases at my previous company by prioritizing urgency, coordinating with cross-functional teams, and implementing quick and effective solutions.

    • Prioritized P1 cases based on urgency and impact on customers

    • Coordinated with cross-functional teams such as engineering, product, and customer support to quickly address the issue

    • Implemented quick and effective solutions to resolve P1 cases and minimiz...

  • Answered by AI
  • Q2. If you are working from home and your internet is not functioning, how would you support the critical infrastructure of the client?
  • Ans. 

    I would immediately contact my team to inform them of the situation and work on finding alternative solutions to ensure the critical infrastructure of the client is supported.

    • Contact team members to inform them of the situation

    • Work on finding alternative solutions such as using a mobile hotspot or going to a location with stable internet connection

    • Prioritize critical tasks and delegate responsibilities to team members

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. What are your expectations regarding the position?
  • Ans. 

    I expect to lead a team to achieve operational excellence through effective communication, problem-solving, and continuous improvement.

    • Lead and motivate team members to meet performance goals

    • Implement efficient processes to streamline operations

    • Provide guidance and support to team members

    • Collaborate with other departments to ensure smooth operations

    • Identify areas for improvement and implement solutions

  • Answered by AI
  • Q2. When would you be available to join us?
  • Ans. 

    I am available to join in two weeks.

    • I can start in two weeks from now.

    • I need to give my current employer a two weeks notice.

    • I have some personal commitments for the next two weeks.

    • I need time to relocate to the new location.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for LTIMindtree Team Lead Operations interview:
  • Related to your technology
Interview preparation tips for other job seekers - Please provide an honest account of your experience, detailing what actions you took and how you resolved the case from a technical perspective.
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Accounting questions

Round 3 - Technical 

(3 Questions)

  • Q1. Journal entries and experience
  • Q2. Walk in interview or reference is best
  • Q3. Depreciation journal entries

Interview Preparation Tips

Interview preparation tips for other job seekers - Look for walk in and grab the opportunity

Startek Interview FAQs

How many rounds are there in Startek Chat Support Executive interview?
Startek interview process usually has 1-2 rounds. The most common rounds in the Startek interview process are HR, One-on-one Round and Case Study.
How to prepare for Startek Chat Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Startek. The most common topics and skills that interviewers at Startek expect are Computer Hardware, Desktop Support, Hardware Engineering, Laptop Support and System Administration.
What are the top questions asked in Startek Chat Support Executive interview?

Some of the top questions asked at the Startek Chat Support Executive interview -

  1. How to handle work lo...read more
  2. How to manage wo...read more
  3. About support, how to resolve customer quer...read more

Tell us how to improve this page.

Startek Chat Support Executive Interview Process

based on 3 interviews

Interview experience

5
  
Excellent
View more
Startek Chat Support Executive Salary
based on 59 salaries
₹1.2 L/yr - ₹4.5 L/yr
21% less than the average Chat Support Executive Salary in India
View more details

Startek Chat Support Executive Reviews and Ratings

based on 23 reviews

3.5/5

Rating in categories

3.5

Skill development

3.4

Work-life balance

3.1

Salary

2.9

Job security

3.4

Company culture

2.7

Promotions

3.3

Work satisfaction

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