Startek Chat Support Executive Interview Questions and Answers

Q1. About support, how to resolve customer query ?
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Q2. How to manage work.
Ans. 
Managing work involves setting priorities, creating a schedule, delegating tasks, and staying organized.
• Set priorities based on deadlines and importance of tasks

• Create a schedule or to-do list to stay on track

• Delegate tasks to team members if possible

• Stay organized by keeping track of progress and deadlines

• Take breaks and practice self-care to avoid burnout
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Q1. Regarding customer queries.
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Q2. How to handle work load.
Ans. 
To handle work load, prioritize tasks, delegate when possible, take breaks, and communicate with team members.
• Prioritize tasks based on urgency and importance

• Delegate tasks to team members if possible

• Take short breaks to avoid burnout

• Communicate with team members to ensure everyone is on the same page
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