Foundever Interview Questions, Process, and Tips for Experienced

Q1. Tell me about yourself
Ans. 
Experienced customer support executive with strong communication skills and problem-solving abilities.
• Over 5 years of experience in providing chat and email support for various companies

• Proficient in handling customer inquiries, resolving issues, and providing product information

• Skilled in multitasking, time management, and working efficiently under pressure

• Excellent written and verbal communication skills

• Familiar with...read more
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Q2. Asked me how long I was living in the current city
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Q1. Essay on worst decision of your life
Ans. 
My worst decision was dropping out of college without a plan.
• Lack of guidance and support led to impulsive decision

• Struggled to find stable job without degree

• Realized the importance of education later on
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Q2. Had to handle 3 mock chats continuously
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Q1. Self introduction
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Q2. What will you do if customer asks for refund
Ans. 
I would follow company policy and guidelines for processing refunds, ensuring customer satisfaction.
• Review company policy on refunds

• Check if customer is eligible for a refund based on policy

• Process refund according to company guidelines

• Communicate refund process and timeline to customer

• Offer alternative solutions if refund is not possible
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Q1. Basic introduction and assignment
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Q2. Aptitude and topics to speak in english.
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Two members took an English and grammar knowledge assessment.

Q1. Talk about all computers stuffs
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Q2. Hardware and software
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Q1. Asked technical questions in operation round about wifi routers, computer softwares, printers and Americans behaviour and all are irrelevant topics.
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Q1. How you handle clients?
Ans. 
I handle clients by building strong relationships, understanding their needs, and providing excellent customer service.
• Listen actively to clients to understand their needs and concerns

• Communicate clearly and effectively to address any issues or questions

• Provide personalized solutions and follow up to ensure client satisfaction

• Build trust and rapport through consistent and reliable service

• Handle any complaints or challe
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Q1. Overall experience
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Q2. Experience related to role
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Q1. Questions related to previous experience, quality framework & Role related experience
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Q1. Team management skills & client management skills
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Q2. Role related experience
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