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Foundever Technical Support Agent Interview Questions and Answers
Foundever Technical Support Agent Interview Experiences
1 interview found
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated Technical Support Agent with 5 years of experience in troubleshooting hardware and software issues.
5 years of experience in technical support
Skilled in troubleshooting hardware and software issues
Excellent communication and problem-solving skills
- Q2. Where do you stay
- Ans.
I currently stay in an apartment in downtown area.
I stay in an apartment in downtown area
My apartment is located near the city center
I live in a bustling urban neighborhood
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Naukri.com and was interviewed before Nov 2019. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Asking some basic question related to Networking like LAN / WAN/ Active Directory /IP address / TCP/IP
- Q2. Basic installation and troubleshooting software like MS office/security software
I was interviewed in Jan 2021.
Interview Questionnaire
1 Question
- Q1. Technical questions
Interview Preparation Tips
Technical Support Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 24 Apr 2022
I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.
(1 Question)
- Q1. Introduction and job experience
Interview Preparation Tips
I applied via Job Portal and was interviewed before Jan 2021. There were 4 interview rounds.
(1 Question)
- Q1. Why should I hire you when you have the same qualifications as everyone else applying?
Interview Preparation Tips
Technical Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 4 Feb 2021
I applied via Recruitment Consultant and was interviewed before Feb 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Self introduction
- Q2. Internet and computer parts
Interview Preparation Tips
I applied via Job Portal and was interviewed before Sep 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Most common questions related to windows system.
Interview Preparation Tips
I was interviewed in Dec 2016.
Interview Preparation Tips
Tips: It was only to check your communication skills. It was not about what you said. Rather how you said it.
Duration: 2 hours
Round: Versant
Experience: Some topics like "tell me about yourself" or some random questioning like "what are your thoughts on punctuality"
Tips: Again, focus was on communication
Round: Technical + HR Interview
Tips: General questions about computer basics. Like what's IP address? Which OS do you use and questions related to that. Basics that a computer science engineer would learn in first year of engineering
Skills: Communication And Confidence
College Name: Atria Institute Of Technology
Technical Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 5 May 2017
I was interviewed before May 2016.
Interview Questionnaire
7 Questions
- Q1. Tell me about yourself
- Ans.
I am a technical support executive with experience in troubleshooting software and hardware issues.
Experienced in resolving customer queries and providing technical assistance
Proficient in diagnosing and troubleshooting software and hardware problems
Skilled in communicating complex technical concepts to non-technical users
Familiar with various operating systems and software applications
Ability to work under pressure an
- Q2. Why do you want to work here
- Ans.
I want to work here because of the company's reputation, growth opportunities, and alignment with my skills and interests.
Company's reputation: I have heard great things about the company's commitment to customer satisfaction and quality service.
Growth opportunities: I am impressed by the company's focus on employee development and advancement.
Alignment with skills and interests: I have a passion for technical support ...
- Q3. Why did you leave your previous job
- Ans.
Seeking better growth opportunities and a more challenging role.
Limited growth opportunities in previous job
Looking for a more challenging role to enhance skills
Seeking a company with better work culture and values
Relocated to a different city or country
Company downsizing or restructuring
- Q4. Difference between various operating systems.
- Ans.
Operating systems differ in their user interface, functionality, and compatibility with hardware and software.
Windows is the most widely used OS, known for its user-friendly interface and compatibility with most software.
MacOS is known for its sleek design and compatibility with Apple hardware and software.
Linux is an open-source OS with various distributions, known for its customization and security features.
Android i...
- Q5. Latest versions of the product
- Ans.
The latest versions of the product are 3.0 for desktop and 2.5 for mobile.
Desktop version: 3.0
Mobile version: 2.5
- Q6. Information about the company (process)
- Q7. Questions related to previous work experience
Interview Preparation Tips
Experience: The HR took me in a cabin, with my CV in her hand. She asked me these questions and a few others. I answered them and then she asked me to wait for the technical interview in the lobby.
Tips: Rehearse your answers well in advance. Look presentable and show confidence.
Round: Technical Interview
Experience: The Operations Manager conducted this interview. He asked the questions mentioned above and also asked my expectations from the company, financially and otherwise.
Tips: Prepare the technical part well and if you don't know, don't guess. Be honest.
Round: Test
Experience: Two assessments. Technical is all objective. Grammar assessment includes a few descriptive questions.
Tips: You can prepare in advance even though the questions are not very tough. Even the organisation is not very serious about these tests, so you can use your phone during the tests to find answers online.
Duration: 1 hour
Total Questions: 40
Round: Typing test
Experience: Typing test in which your typing speed must be 35 words per minute and you need to maintain accuracy of 90% or more. Test duration 2 minutes.
Tips: Practice before. Don't panic. Maintaining speed is easy, focus more on accuracy. They let you try a few times until you pass. So, not much to worry about.
Skills: Communication And Confidence, Product Sense, Patience, Stability
Skills evaluated in this interview
Technical Support Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 5 May 2017
I was interviewed in Feb 2017.
Interview Questionnaire
7 Questions
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Technical Support Associate with a passion for problem-solving and customer satisfaction.
Experienced in troubleshooting technical issues for customers
Strong communication skills to effectively assist customers over phone or email
Ability to work under pressure and meet deadlines
Certified in various technical support tools and software
- Q2. Why this company
- Ans.
I am impressed by the company's commitment to innovation, employee development, and customer satisfaction.
The company has a strong reputation for providing excellent customer service.
I admire the company's focus on continuous improvement and innovation.
I believe in the company's mission and values, which align with my own professional goals.
I have heard positive feedback from current employees about the company culture
- Q3. Why did you leave the previous job
- Ans.
Seeking new challenges and growth opportunities
Looking for career advancement
Desire to learn new skills
Seeking a more challenging role
Relocation
Company downsizing or restructuring
- Q4. Different types of operating systems
- Ans.
Different types of operating systems include Windows, macOS, Linux, and Unix.
Windows: Developed by Microsoft, widely used in personal computers.
macOS: Developed by Apple, used in Macintosh computers.
Linux: Open-source operating system, available in various distributions like Ubuntu, Fedora, and CentOS.
Unix: Multi-user, multitasking operating system used in servers and workstations.
- Q5. Latest versions of the product
- Ans.
The latest versions of the product are 3.0 and 3.1.
Version 3.0 was released in January 2021.
Version 3.1 was released in March 2021.
Both versions include bug fixes and performance improvements.
- Q6. Knowledge about the product
- Q7. Knowledge about the company
Interview Preparation Tips
Experience: The HR lady had my CV with her and she asked all these questions. Then, she asked me to wait for the technical interview in the lobby.
Tips: Prepare these questions in advance. Be confident
Round: Technical Interview
Experience: This interview was conducted by the operations manager. He also asked my expectations from the company, financially and otherwise, and also a few questions related to the previous work experience.
Tips: Prepare the technical part strongly. If you don't know the answer, don't guess. Be honest.
Round: Test
Experience: Technical part had MCQs only while grammar part also had a few descriptive questions
Tips: Prepare well. Don't worry, even the company doesn't take this test very seriously. So, you can use your phone during the test to check answers online.
Duration: 1 hour
Total Questions: 40
Round: Typing test
Experience: Duration 2 minutes. Accuracy to be maintained 90% or more. Speed to be maintained 35 words per minute.
Tips: Practice in advance. Just focus on accuracy, maintaing speed is easy. They allow multiple attempts until you clear this, so, don't worry.
Skills: Communication And Confidence, Stability, Patience
Skills evaluated in this interview
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