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Foundever Customer Service Executive Interview Questions and Answers for Experienced
6 Interview questions
When talking about technical aspect, I think of problem-solving, troubleshooting, and utilizing technology to improve processes.
Problem-solving skills
Troubleshooting abilities
Knowledge of technology and tools
Ability to adapt to new software or systems
Improving processes through technology
A mutual fund is a type of investment vehicle that pools money from multiple investors to invest in stocks, bonds, or other assets.
Mutual funds are managed by professional fund managers
Investors buy shares in the mutual fund and the value of their investment is determined by the performance of the underlying assets
Mutual funds offer diversification and convenience for investors who may not have the time or experti...
There are various types of mutual funds such as equity, debt, hybrid, index, sectoral, etc.
Equity mutual funds invest in stocks of companies
Debt mutual funds invest in fixed income securities like bonds
Hybrid mutual funds invest in both stocks and bonds
Index mutual funds track a specific market index like Nifty or Sensex
Sectoral mutual funds invest in a specific sector like banking or technology
Stock market is a platform where publicly traded companies issue and trade their stocks.
Stock market is a place where investors buy and sell shares of publicly traded companies.
It provides a platform for companies to raise capital by issuing stocks.
The stock market is influenced by various factors such as economic indicators, company performance, and global events.
Examples of stock markets include the New York Sto...
Debt is money borrowed that needs to be repaid with interest. Equity is ownership in a company. Liquid fund is a type of mutual fund that invests in short-term, low-risk securities.
Debt is a loan that needs to be repaid with interest
Equity represents ownership in a company
Liquid fund is a type of mutual fund that invests in short-term, low-risk securities
Debt can be in the form of loans, bonds, or credit card bala...
Money market securities and commercial papers are short-term debt instruments issued by corporations and governments.
Money market securities are highly liquid and low-risk investments that mature in less than a year.
Commercial papers are unsecured promissory notes issued by corporations to finance short-term cash needs.
Money market securities and commercial papers are traded in the money market, which is a segment...
Foundever Customer Service Executive Interview Experiences for Experienced
3 interviews found
About social media &women empowerment
About today's generation
(5 Questions)
- Q1. About your self
- Q2. Why you choose this company
- Ans.
I chose this company because of its excellent reputation in customer service and its commitment to employee growth and development.
The company has a strong track record of providing exceptional customer service, which aligns with my passion for helping others.
I was impressed by the company's focus on employee growth and development, as they offer various training and advancement opportunities.
The positive reviews and f...
- Q3. Salary expectation
- Q4. About customer care
- Q5. About sales representative
Interview Preparation Tips
Danish
Selected
I applied via Naukri.com and was interviewed before May 2023. There were 5 interview rounds.
(2 Questions)
- Q1. Tell me about yourself ?
- Ans. Basic Introduction with educational background & career background (if any) or just mention you're applying as a fresher
- Q2. Will give you a topic or you can choose any topic by yourself and talk about it for 2-3 minutes
- Ans. Start the one's you do on daily basis so that you know what you are talking about and make sure you do no give any pause in between the sentences
(3 Questions)
- Q1. What do you hold as a skill in technical aspects
- Ans.
I possess a range of technical skills including proficiency in CRM software, data analysis, and troubleshooting customer issues effectively.
Proficient in CRM software like Salesforce, enabling efficient customer management and tracking interactions.
Skilled in data analysis tools such as Excel, allowing me to interpret customer feedback and improve service strategies.
Experienced in troubleshooting technical issues, help...
- Q2. In previous experiences (if any) any technical issues you had to work on as a responsibility ?
- Q3. What comes in your mind when we talk about technical aspect ?
- Ans.
When talking about technical aspect, I think of problem-solving, troubleshooting, and utilizing technology to improve processes.
Problem-solving skills
Troubleshooting abilities
Knowledge of technology and tools
Ability to adapt to new software or systems
Improving processes through technology
They sent a link in which we had to submit our answers that included Grammar and Sentence building tests
Introduction to the roles & responsibilities this round involved manager of the process too
(3 Questions)
- Q1. Introduction about the payroll & payscale
- Q2. Previous experience letters (if any) previous 3 months payslips (if any)
- Q3. No.of Working days , Joining date , Transport details & Timings
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Sep 2020. There was 1 interview round.
Interview Questionnaire
7 Questions
- Q1. What is mutual fund
- Ans.
A mutual fund is a type of investment vehicle that pools money from multiple investors to invest in stocks, bonds, or other assets.
Mutual funds are managed by professional fund managers
Investors buy shares in the mutual fund and the value of their investment is determined by the performance of the underlying assets
Mutual funds offer diversification and convenience for investors who may not have the time or expertise to...
- Q2. What is the type of mutual fund
- Ans.
There are various types of mutual funds such as equity, debt, hybrid, index, sectoral, etc.
Equity mutual funds invest in stocks of companies
Debt mutual funds invest in fixed income securities like bonds
Hybrid mutual funds invest in both stocks and bonds
Index mutual funds track a specific market index like Nifty or Sensex
Sectoral mutual funds invest in a specific sector like banking or technology
- Q3. What is stock market
- Ans.
Stock market is a platform where publicly traded companies issue and trade their stocks.
Stock market is a place where investors buy and sell shares of publicly traded companies.
It provides a platform for companies to raise capital by issuing stocks.
The stock market is influenced by various factors such as economic indicators, company performance, and global events.
Examples of stock markets include the New York Stock Ex...
- Q4. And other mutual fund releted basic questions
- Q5. What is debt ?what is EQUITY?what is liquid fund?
- Ans.
Debt is money borrowed that needs to be repaid with interest. Equity is ownership in a company. Liquid fund is a type of mutual fund that invests in short-term, low-risk securities.
Debt is a loan that needs to be repaid with interest
Equity represents ownership in a company
Liquid fund is a type of mutual fund that invests in short-term, low-risk securities
Debt can be in the form of loans, bonds, or credit card balances
E...
- Q6. What is money market securities and commercial papers
- Ans.
Money market securities and commercial papers are short-term debt instruments issued by corporations and governments.
Money market securities are highly liquid and low-risk investments that mature in less than a year.
Commercial papers are unsecured promissory notes issued by corporations to finance short-term cash needs.
Money market securities and commercial papers are traded in the money market, which is a segment of t...
- Q7. Why do you want to be work as an customer service executive in our organisation?
- Ans.
I am passionate about helping others and believe your organization aligns with my values and career goals in customer service.
I admire your company's commitment to customer satisfaction, as seen in your recent award for excellence in service.
I have experience in resolving customer issues effectively, demonstrated when I turned a dissatisfied customer into a loyal one at my previous job.
I am drawn to your organization's...
Interview Preparation Tips
Top trending discussions
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Sahil Choudhary
posted on 19 Apr 2022
I applied via Walk-in and was interviewed before Apr 2021. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself.
(1 Question)
- Q1. Basic question will be ask
Salary discussion
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 19 Apr 2022
I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 5 interview rounds.
(1 Question)
- Q1. Repeat perfectly what you hear
Tell me something about your previous experience
(1 Question)
- Q1. Are you comfortable to work in BPO, night shift, work uder pressure, and complete given target
- Ans.
Yes, I am comfortable working in a BPO, night shift, under pressure, and meeting targets.
I have previous experience working in a BPO environment and handling night shifts.
I am accustomed to working under pressure and have developed effective strategies to manage stress.
I have a track record of consistently meeting or exceeding targets in my previous roles.
I am flexible and adaptable to different work schedules and can ...
(1 Question)
- Q1. What do you know about process you are about to work?
- Ans.
The process involves providing customer support and resolving their issues.
The customer service executive is responsible for handling customer inquiries, complaints, and requests.
They need to have a good understanding of the company's products or services.
They should be able to effectively communicate with customers and provide solutions to their problems.
The process may involve using various communication channels suc...
Interview Preparation Tips
- Yourself
- Previous experience
- Process basics
- Hobbies
Customer Service Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 2 Nov 2021
I applied via Apna Jobs and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. About yourself? Work experience in details? Speak in english about your city.
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 13 Jul 2022
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.
(1 Question)
- Q1. Introduction, hobbies
(1 Question)
- Q1. Introduction, few lines about the place where you stay, an incident from real life when you helped an aged person, Hobbies, some questions on Flipkart and customer service.
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 11 Aug 2021
I applied via Naukri.com and was interviewed in Feb 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. How to deal with angry customer, speak on a topic like Covid 19, child labour.
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 10 Oct 2020
I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Why do you mean by customer support?
- Ans.
Customer support refers to the assistance provided to customers before, during, and after a purchase.
Customer support involves addressing customer queries and concerns
It includes providing technical assistance and troubleshooting
Customer support can also involve handling complaints and resolving issues
Examples of customer support channels include phone, email, chat, and social media
Good customer support can lead to inc...
- Q2. Why BPO sector?
- Ans.
I am drawn to the BPO sector for its dynamic environment, opportunities for growth, and the chance to enhance customer experiences.
Diverse Opportunities: The BPO sector offers various roles, from customer support to technical assistance, allowing for career growth.
Skill Development: Working in BPO helps develop essential skills like communication, problem-solving, and multitasking.
Dynamic Environment: The fast-paced na...
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 27 Jan 2020
I applied via Recruitment Consultant and was interviewed before Jan 2019. There was 1 interview round.
Interview Questionnaire
5 Questions
- Q1. Tell me about yourself.
- Ans.
I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.
Over 3 years of experience in customer service roles, handling inquiries and resolving issues efficiently.
Skilled in using CRM software to track customer interactions and ensure follow-up.
Recognized for my ability to remain calm under pressure, especially during peak hours.
Successfully implemented...
- Q2. Questions related to previous job.
- Q3. Typing test and Versant Round
- Q4. Speak on any one topic
- Q5. Why you want to join this company?
Interview Preparation Tips
Foundever Interview FAQs
Some of the top questions asked at the Foundever Customer Service Executive interview for experienced candidates -
The duration of Foundever Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Foundever Customer Service Executive Reviews and Ratings
based on 177 reviews
Rating in categories
|
Customer Service Professional
717
salaries
|  ₹1.5 L/yr - ₹4.5 L/yr |
|
Customer Service Executive
570
salaries
| ₹1.6 L/yr - ₹5 L/yr |
|
Customer Service Representative
428
salaries
| ₹1.5 L/yr - ₹4.2 L/yr |
|
Customer Support Executive
273
salaries
| ₹1.7 L/yr - ₹5 L/yr |
|
Team Lead
253
salaries
| ₹4.2 L/yr - ₹9 L/yr |
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