Foundever Technical Support Executive Interview Questions and Answers

I am a dedicated Technical Support Executive with 5 years of experience in troubleshooting hardware and software issues.

• 5 years of experience in technical support

• Proficient in troubleshooting hardware and software issues

• Strong communication skills

• Ability to work under pressure

• Certified in IT support

I want to join this company because of its reputation for excellent customer service and technical innovation. I plan to work here long-term to grow my skills and contribute to the company's success.

• I am impressed by the company's commitment to providing top-notch technical support to customers.

• I believe in the company's values and culture, which align with my own professional goals.

• I see great opportunities for career...read more

I am a dedicated Technical Support Executive with 5 years of experience in troubleshooting hardware and software issues.

• 5 years of experience in technical support

• Proficient in troubleshooting hardware and software issues

• Strong communication skills

• Ability to work under pressure

• Certified in IT support

I would escalate the email to the appropriate team for further investigation and resolution.

• Verify the authenticity of the email and check for any specific instructions or details provided.

• Attempt to gather more information or context from the partner if possible.

• Escalate the email to the relevant team or supervisor for further assistance.

• Ensure timely communication with the partner to keep them informed of the progres...read more

Yes, I am willing to work in night shifts as needed for the role of Technical Support Executive.

• I am flexible with my working hours and understand the importance of providing support round the clock.

• I have previous experience working night shifts in a similar role and have no issues with adjusting my schedule.

• I am committed to meeting the needs of the customers and the company, even if it requires working during non-tr

Yes, I am comfortable with rotational shifts as I have prior experience working in such shifts.

• I have previous experience working in rotational shifts.

• I am adaptable and can adjust my schedule accordingly.

• I understand the importance of flexibility in a technical support role.

I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.

• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Certified in ITIL and experienced in using ticketing systems like Zendesk

• ...read more

Child labour is a global issue involving children working in exploitative conditions, depriving them of education and a normal childhood.

• Child labour is a violation of children's rights and is often driven by poverty and lack of access to education.

• Children are forced to work in hazardous conditions, affecting their physical and mental well-being.

• Many industries such as agriculture, manufacturing, and mining rely on ch...read more

BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• BPO services can be delive...read more

TP stands for Technical Support Executive.

• TP is a role in the technical support department of a company.

• Responsibilities include providing technical assistance to customers, troubleshooting issues, and resolving problems.

• TPs may also be involved in training customers on how to use products or services effectively.

My favourite picnic spot is a secluded beach with crystal clear waters and white sandy beaches.

• Secluded beach location

• Crystal clear waters

• White sandy beaches

DNS is like a phone book for the internet, translating domain names into IP addresses.

• DNS stands for Domain Name System

• It translates human-readable domain names (like google.com) into IP addresses (like 172.217.3.206)

• DNS helps computers locate websites and other resources on the internet

• It works by querying a series of servers to find the correct IP address for a given domain name

To format an external drive, you can use the built-in formatting tools on your computer.

• Connect the external drive to your computer

• Open Disk Management on Windows or Disk Utility on Mac

• Select the external drive and choose the format option (e.g. exFAT, NTFS, FAT32)

• Follow the on-screen instructions to complete the formatting process

Different file systems and allocation methods result in varying reported free space on Mac and Windows for the same disk.

• Mac uses HFS+ or APFS file systems which reserve a portion of disk space for metadata, resulting in lower reported free space.

• Windows uses NTFS file system which does not reserve as much space for metadata, leading to higher reported free space.

• Different allocation methods and block sizes can also af

To determine whether ethernet or router is faulty in a network topology, check for physical damage, test connectivity, and try replacing components.

• Check for physical damage on ethernet cable and router ports

• Test connectivity by trying different devices on the network

• Replace ethernet cable with a known working one to see if the issue persists

External drive showing 00 BYTES when connected to Windows may be due to corrupt file system, driver issues, or physical damage.

• Corrupt file system on the external drive

• Driver issues with the external drive

• Physical damage to the external drive

• Incorrect drive letter assignment

King IP is not a recognized term in the technical field.

• There is no specific definition or concept known as 'King IP' in the technical support field.

• It is possible that the term was a typo or misunderstanding of another term.

• It would be best to ask for clarification or context when encountering unfamiliar terms like 'King IP'.