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iSON Xperiences Customer Service Associate Interview Questions and Answers for Freshers

Updated 15 Oct 2022

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Customer Service Associate Interview Questions

user image Basavaraj Savali

posted on 15 Oct 2022

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

HR Round (2 Questions)

  • Q1. About yourself job experience family background qualification etc..
  • Q2. Hobies interest communication skill like etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic computer knowledge and good communication skill empathy sampthy

Interview questions from similar companies

Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Referral and was interviewed in Mar 2024.

3 Interview Rounds

1

HR Round (2 Questions)

  • Q1. HR asked me to take through my profile
  • Q2. Why I need to hire you?
2

Aptitude Test Round

Versant test - were you need to focus on the US PPL accent and repeat the sentence and aptitude and grammar related questions were asked

3

One-on-one Round (3 Questions)

  • Q1. To introduce myself
  • Q2. Why this company ?
  • Q3. Tell something about firstsource which have known.
Interview experience
3
 Average
Difficulty level
 Moderate
Duration
 More than 8 weeks
Result
Selected  Selected

I applied via Walk-in and was interviewed in Nov 2023.

5 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

HR Round (1 Question)

  • Q1. Self introduction
3

Group Discussion Round

Discussion on one topic

4

One-on-one Round (1 Question)

  • Q1. CSR related questions
5

Technical Round (1 Question)

  • Q1. Client round csr related
Interview experience
3
 Average
Difficulty level
 Moderate
Duration
 -
Result
Selected  Selected

I applied via Walk-in and was interviewed in May 2023.

5 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

HR Round (1 Question)

  • Q1. Myself What I did Yesterday. Education details.
3

HR Round (1 Question)

  • Q1. About myself. What I did yesterday My career goals etc.
4

Client Interview Round (1 Question)

  • Q1. Asked about myself. My daily routine. My favourite sport and when did I played last time And also what happened in that sports match.
5

Trainer Round (1 Question)

  • Q1. Myself. Daily routine. Etc
Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Walk-in and was interviewed before Feb 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

One-on-one Round (3 Questions)

  • Q1. Tell me about yourself?
  • Q2. What is your strength and weakness?
  • Q3. My strength is I'm very hardworking. My weakness is I'm emotionally weak.

Interview Preparation Tips

Interview preparation tips for other job seekers - Friendly environment . Seniors are guiding new employees.

I applied via Naukri.com and was interviewed in Aug 2021.

5 Interview Rounds

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared and don't panic. Before the interview practice rehearsals and improve communication

I applied via Naukri.com and was interviewed in Apr 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2

Aptitude Test Round

Nothing big

3

HR Round (1 Question)

  • Q1. Simple no more difficult
4

Typing Test Round (1 Question)

  • Q1. Simple no question just generally

Interview Preparation Tips

Interview preparation tips for other job seekers - don't waste your time with this company

I applied via Recruitment Consultant

1 Interview Round

Interview Questions

  • Q1. They have taken 1 round only and other is telephonic interview. They asked about yourself, y bpo, jam on college days. And taken telephonic interview next day a...read more Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I have not selected there because of English fluency, and other is they are giving preference to graduation and kannada, tamil, malyalam , English fluency candidates, they said me that i can apply after one month by improving my English skills.
Best for candidates who are non local and graduates.
Interview experience
5
 Excellent
Difficulty level
 Hard
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Walk-in and was interviewed before Dec 2022.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
2

One-on-one Round (1 Question)

  • Q1. Introduction, expectation
3

One-on-one Round (1 Question)

  • Q1. Asking about why u want to join bpo, and tell about ur self ur last memorable day.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, be cool.

I applied via Naukri.com and was interviewed in Oct 2021.

5 Interview Rounds

Interview Questions

  • Q1. They asked about my life and ambition, qualifications and purpose for joining Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just keep it simple guys did it with your 💯% efforts

iSON Xperiences Interview FAQs

How many rounds are there in iSON Xperiences Customer Service Associate interview for freshers?
iSON Xperiences interview process for freshers usually has 2 rounds. The most common rounds in the iSON Xperiences interview process for freshers are Resume Shortlist and HR.

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iSON Xperiences Customer Service Associate Salary
based on 57 salaries
₹1.1 L/yr - ₹3.5 L/yr
30% less than the average Customer Service Associate Salary in India
View more details

iSON Xperiences Customer Service Associate Reviews and Ratings

based on 22 reviews

2.9/5

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2.8

Skill development

2.7

Work-Life balance

2.5

Salary & Benefits

2.6

Job Security

2.7

Company culture

2.4

Promotions/Appraisal

2.8

Work Satisfaction

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