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IntouchCX
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IntouchCX Wfm Real Time Analyst Interview Questions and Answers for Experienced
IntouchCX Wfm Real Time Analyst Interview Experiences for Experienced
1 interview found
Interview Questionnaire
2 Questions
- Q1. What is the correlation between service level & occupancy?
- Ans.
Service level and occupancy have a positive correlation.
Service level is the percentage of calls answered within a specific time frame.
Occupancy is the percentage of time agents spend handling calls.
Higher occupancy can lead to lower service level as agents may be busy with other tasks.
Lower occupancy can result in higher service level as agents are readily available to answer calls.
Optimizing occupancy levels is cruci...
- Q2. What is concurrency and formula of it?
- Ans.
Concurrency is the number of tasks that can be executed simultaneously in a system.
Concurrency is important in real-time analysis to ensure that the system can handle the workload.
Formula for concurrency is: Concurrency = (Total workload in seconds) / (Average handling time in seconds)
For example, if the total workload is 3600 seconds and the average handling time is 10 seconds, then the concurrency would be 360.
Concur...
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Team Lead Interview Questions & Answers
Conneqt Business Solutions
Surya Arora
posted on 29 Jun 2017
I appeared for an interview before Jun 2016.
Interview Questionnaire
2 Questions
- Q1. About my self?
- Q2. They asked about ma work experiences n future planning
Interview Preparation Tips
Experience: It was good .they just check my abilities and communication.and team handling
Round: Technical + HR Interview
Experience: I explained about ma work experiences and they like ma exposure.
Interview Questionnaire
1 Question
- Q1. TDS related questions
Interview Preparation Tips
Experience: Aptitude, reasoning, maths and English grammer
I applied via Referral and was interviewed before Dec 2019. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. About Basic Accounting rules & people management
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Dec 2019. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. About your previous job role
- Q2. How many agents under you
- Ans.
The number of agents under me varies depending on the project and team size.
The number of agents can range from a few to several dozen.
It also depends on the level of responsibility and complexity of the project.
For example, in my previous project, I had 12 agents under me, while in another project, I had 25.
I ensure that I have the right number of agents to effectively manage the project and meet the client's expectat
- Q3. Are you able work in all shifts
- Q4. Are you able to relocate in allover india
Interview Preparation Tips
I applied via Referral and was interviewed before Jan 2019. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Asked question on Accounting Standards
- Q2. Need to be specific to Audit.
Interview Preparation Tips
I applied via Approached by Company and was interviewed before Aug 2021. There was 1 interview round.
(1 Question)
- Q1. Would you like to be pioneer for client of mortgage underwriting operations management?
- Ans.
Yes, I would like to be a pioneer for the client of mortgage underwriting operations management.
Being a pioneer in this field would allow me to contribute to the development and improvement of mortgage underwriting operations.
I would have the opportunity to implement innovative strategies and processes to enhance efficiency and accuracy in underwriting operations.
Being a pioneer would also involve staying updated with ...
Interview Preparation Tips
- Federal government agency guidel
- Mortgage underwriter underwritin
I applied via Naukri.com
Interview Questionnaire
1 Question
- Q1. Journal entries
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jul 2021. There were 2 interview rounds.
(1 Question)
- Q1. Related to your profession
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Apr 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. How to manage your team
- Q2. How to control shrinkage and attrition and SLA
- Ans.
To control shrinkage and attrition and SLA, focus on employee engagement, training, incentives, and process improvement.
Implement regular training programs to improve employee skills and knowledge
Offer incentives and rewards for meeting SLA targets and reducing shrinkage
Improve communication and feedback channels to increase employee engagement
Analyze and improve processes to reduce errors and delays
Provide opportuniti...
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IntouchCX Wfm Real Time Analyst Reviews and Ratings
based on 2 reviews
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