IntouchCX Senior Executive Operations Interview Questions and Answers for Experienced

Q1. Tell me about your self
Ans. 
Experienced Senior Executive Operations with a proven track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Successfully implemented cost-saving initiatives resulting in a 20% increase in profitability

• Strong leadership skills with a focus on team collaboration and performance improvement
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Q2. Why u join our company
Ans. 
I joined your company because of its strong reputation in the industry and the exciting opportunities for growth and development.
• Strong reputation in the industry

• Exciting opportunities for growth and development

• Alignment with company values and culture
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Q1. Job experience of previous company
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Q2. My hobbies and my experience
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HR round, Essay writing 5000 words in 20 minutes on given topic, Grammer Test, Then Ops Round, typing test.

Q1. Only personal information to check fluency in English, work experience, location
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Q1. Why did you leave your last job.
Ans. Left my last job because of an immediate unfortunate circumstance, no issue with the organization
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Q1. Can you please tell me something about your self !?
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Q2. Why do you want to work for a BPO
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Q3. Are you okay working on Rotational shifts and night shifts ?
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Q1. What do you know abouy customer service ?
Ans. 
Customer service is the provision of assistance and support to customers before, during, and after purchase.
• Customer service involves understanding the needs and expectations of customers

• It includes effective communication, problem-solving, and conflict resolution skills

• Providing timely and accurate information to customers is crucial

• Going above and beyond to exceed customer expectations can lead to customer loyalty an...read more
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Q1. How do you handle an upset customer
Ans. 
I listen to their concerns, empathize with them, and offer a solution to their problem.
• Listen actively to their concerns

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Follow up to ensure their satisfaction
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Q1. Where are you staying? Tell me something about yourself and what's your experience?
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Q2. Tell me something about your experience and what role you were in there.
Ans. I joined as an associate and worked in several process and gained skills and knowledge which helps me to achieve more in that role also made growth by filling IJP and moved to T&Q as a Sr. Associate Trainer.
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The video round should not be one on one.

Q1. Please brief about yourself?
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It was normal no difficulty questioning

Q1. Previous experience
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Q2. Tell you prev ex
Ans. 
I have over 10 years of experience in senior executive operations, leading cross-functional teams to drive operational efficiency and excellence.
• Led cross-functional teams to streamline processes and improve operational efficiency

• Implemented strategic initiatives to optimize resource allocation and drive cost savings

• Developed and executed operational plans to meet and exceed organizational goals

• Managed vendor relations...read more
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