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IntouchCX Customer Service Associate Interview Questions and Answers for Experienced

Updated 14 Jan 2025

IntouchCX Customer Service Associate Interview Experiences for Experienced

3 interviews found

Customer Service Associate Interview Questions & Answers

user image srikanth nani

posted on 7 Feb 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 15 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Email 

(2 Questions)

  • Q1. Basic questions,what is good customer support.
    • Add your answer
  • Q2. Draft a mail as per given scenario.
  • Ans. 

    Draft a mail to inform a customer about their delayed order.

    • Apologize for the delay and explain the reason

    • Provide an estimated delivery date

    • Offer compensation or discount for the inconvenience caused

    • Assure them of the quality of the product and their satisfaction

    • Provide contact information for any further queries

    • Answered by AI
    Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Why did you chose 24/7 intouch?
    • Add your answer
  • Q2. What are your short term and long term goals?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't say you are studying and anything negative about previous company.

Customer Service Associate Interview Questions Asked at Other Companies for Experienced

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Q1. Situational: If customer gets damaged product and he is saying he ... read more
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Q4. What do you understand by customer care service?
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Q5. Why customer care service is important for a company?
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Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 11 Apr 2022

I applied via Naukri.com and was interviewed in Mar 2022. There were 4 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Technical 

(1 Question)

  • Q1. Typing speed test was done online.
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Ops round was the third round
    • Add your answer
Round 4 - HR 

(2 Questions)

  • Q1. Share details of your previous job.
    • Add your answer
  • Q2. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If your SSLC then this is not for you. They may tell your eligible even if your SSLC then deny saying I thought your puc.
Interview was good. But HR response was really bad. If possible 24/7 Intouch contact me. So that i can share the feedback of HR.

Top trending discussions

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Interview Tips & Stories
2w
mrstorm
Verified Icon
·
works at
Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
Got a question about IntouchCX?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 12 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Explain about previous work experience.
    • Add your answer
  • Q2. Explain about any topic in hindi
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Most of they check for language like English &hindi

Customer Service Associate Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 17 Dec 2020

I applied via Referral and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. The Very First question in any interview is Tell me about your self ?
    • Add your answer
  • Q2. They asked from you Come to know about this Company
    • Add your answer
  • Q3. Would you like to join immediately along with are you flexible be Time
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be fluent in English Communication
Ability to work in team and perform better

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 11 Oct 2020

Interview Questionnaire 

2 Questions

  • Q1. Sale something
    • Add your answer
  • Q2. Will you be able to besr pressure and complete Target late seating id there
    • Add your answer

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 24 Apr 2022

I applied via Naukri.com and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell about yourself your current CTC and expectation
    • Add your answer
  • Q2. Tell about yourself your current CTC
    • Add your answer
  • Q3. Tell about your work profile
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good place for work but job is not secure

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 7 Mar 2022

I applied via Naukri.com and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Will have aptitude, English and logical reasoning

Round 2 - HR 

(2 Questions)

  • Q1. Share details of your previous job.
    • Add your answer
  • Q2. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be free, easy interview. Communication skill should be good

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 11 Feb 2022

I applied via Naukri.com and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Basic que like tell me about yourself and why u want to join teleperformance?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - basic questions were asked like what is customer service?
what is empathy?
views on women empowerment?
what are the importance of customer service and why it is necessary?

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 8 Oct 2020

Interview Questionnaire 

1 Question

  • Q1. 1.tell me about self ,2.what is Bpo ,and normal questions
    • Add your answer
More about working at IntouchCX

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Customer Service Associate interview for experienced candidates?
IntouchCX interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the IntouchCX interview process for experienced candidates are One-on-one Round, HR and Resume Shortlist.
How to prepare for IntouchCX Customer Service Associate interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, Customer Experience Management, Customer Retention, Email Process and Medical Insurance.
What are the top questions asked in IntouchCX Customer Service Associate interview for experienced candidates?

Some of the top questions asked at the IntouchCX Customer Service Associate interview for experienced candidates -

  1. Draft a mail as per given scenar...read more
  2. Basic questions,what is good customer suppo...read more
  3. What is customer service, conversation with customer, tell about Hydera...read more

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IntouchCX Interviews By Designations

Interview Questions for Popular Designations

IntouchCX Customer Service Associate Interview Process for Experienced

based on 2 interviews

Interview experience

5
  
Excellent
View more

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IntouchCX Customer Service Associate Salary
based on 88 salaries
₹1.8 L/yr - ₹4 L/yr
At par with the average Customer Service Associate Salary in India
View more details

IntouchCX Customer Service Associate Reviews and Ratings

based on 27 reviews

2.7/5

Rating in categories

2.6

Skill development

2.5

Work-life balance

2.7

Salary

2.5

Job security

2.6

Company culture

2.5

Promotions

2.5

Work satisfaction

Explore 27 Reviews and Ratings
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IntouchCX - Associate - Customer Service - International Non Voice Process - Gaming Process (1-6 yrs)

1-6 Yrs

Not Disclosed

IntouchCX - Associate - Customer Service - International Voice Process (1-5 yrs)

1-5 Yrs

Not Disclosed

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