iEnergizer Email Support Executive Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
Experienced customer support executive with strong communication skills and problem-solving abilities.
• Over 5 years of experience in providing chat and email support for various companies

• Proficient in handling customer inquiries, resolving issues, and providing product information

• Skilled in multitasking, time management, and working efficiently under pressure

• Excellent written and verbal communication skills

• Familiar with...read more
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Q2. Asked me how long I was living in the current city
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Q1. Essay on worst decision of your life
Ans. 
My worst decision was dropping out of college without a plan.
• Lack of guidance and support led to impulsive decision

• Struggled to find stable job without degree

• Realized the importance of education later on
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Q2. Had to handle 3 mock chats continuously
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Q1. Self introduction
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Q2. What will you do if customer asks for refund
Ans. 
I would follow company policy and guidelines for processing refunds, ensuring customer satisfaction.
• Review company policy on refunds

• Check if customer is eligible for a refund based on policy

• Process refund according to company guidelines

• Communicate refund process and timeline to customer

• Offer alternative solutions if refund is not possible
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Basic Arithmetic Questions

Constructing and email to the client

It's very easy and common question for aptitude

Q1. They asking only about our self and based on the information u put in the resume
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Q2. Nothing much it's very easy
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Q3. Process is based on semi voice and email chat
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Q4. One rotational weekoff
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Q5. Moderate ambiance
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Q1. Interview is very long process
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Q1. Ask about yourself about your family about your experience
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Q1. How was your yesterday
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Q2. Tell about your state
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Q1. Tell me something about yourself
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Q2. Technical questions on previous experience
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Q1. Give a brief about holiday destination?
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Q2. Self introduction,levels in future expectation.
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Q3. Why we have to hire you?
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