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TELUS Digital

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based on 1.3k Reviews

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TELUS Digital Chat and Email Support Executive Interview Questions and Answers

Updated 25 Jun 2024

TELUS Digital Chat and Email Support Executive Interview Experiences

1 interview found

Chat and Email Support Executive Interview Questions & Answers

user image Anonymous

posted on 25 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. How was your yesterday
    • Add your answer
  • Q2. Tell about your state
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - While you going to do interview Just relax and positive mind

Top trending discussions

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Interview Tips & Stories
2w
a business analyst
Best answer to give to HR on why am I on notice!
Hi, I have recently left my job and on my notice with 20 days pending. While giving interviews, when the HR asks me what's the notice I say it's 30 days (officially 60 days). But since only 20 days are left, is it better to tell them outright that I'm on notice or wait for them to ask? 1 or 2 replies I have thought of if they ask why I am already on notice is - "In my current role I was not able to leverage and improve my current skills optimally and it was detrimental to my career path of working towards Product from Business Analyst. With the decision to change company and since I have given quite a few interviews in the last 1.5 months, I decided to put down my papers in order to mitigate the risk of not getting an offer due to a longer notice period." I would like some reviews or feedback on this or is there a better answer to give so that I don't lose much leverage during the interview process. Thanks! P.S. This is for a job in India.
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Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 8 Dec 2017

Interview Questionnaire 

1 Question

  • Q1. Basic questions like Name, Address, Birth date, qualification and work experience
    • Add your answer

Interview Preparation Tips

Round: V&A
Experience: Yes, i was fail in this round as i was not able to speak on call. i was understanding the question but was unable to answer.

Round: Manager round
Experience: Asked about me and then made some common questions that are often asks in interviews.


Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 18 Nov 2020

I applied via Walk-in and was interviewed before Nov 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What is customer service ?
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after purchasing a product or service.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, chat,...

    • Answered by AI
    View 1 more answer
  • Q2. Why according to you is a BPO
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress to gain trust and command respect
Things you should never Say in a job interview like
Negative about a previous jobs and employs. I don't know. Unprofessional language. It's on my resume give and select real life examples

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 17 Sep 2020

I applied via Walk-in and was interviewed before Sep 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. If you will get the offer from microsoft or any other BPO organisation which one you will prefer then?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont get stressed. Behave like your are most fucking person and you fears no one or go to bathroom wash your face and see yourself in the mirror. It really works💯

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 10 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you mean by customer support?
  • Ans. 

    Customer support refers to the assistance provided to customers before, during, and after a purchase.

    • Customer support involves addressing customer queries and concerns

    • It includes providing technical assistance and troubleshooting

    • Customer support can also involve handling complaints and resolving issues

    • Examples of customer support channels include phone, email, chat, and social media

    • Good customer support can lead to inc

    • Answered by AI
    Add your answer
  • Q2. Why BPO sector?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always go well prepared before interview and get as more knowledge as you can about the role you are applying for.

Customer Service Executive Interview Questions & Answers

HGS user image Anonymous

posted on 7 Aug 2017

I appeared for an interview in Aug 2017.

Interview Questionnaire 

1 Question

  • Q1. I had been asked to say something about myself
    • Add your answer

Interview Preparation Tips

Round: HR Interview
Experience: Respective interviewer asked about myself, family background, about my qualifications, I was quite nervous, interviewer was very clear at his point that is "we are not here to understand ua nervousness, we only measure the confidence" that was encouragable
Tips: Always answer respectively in short and simple, truth and understandable

College Name: Mumbai university

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 12 Feb 2018

I applied via Other

Interview Preparation Tips

General Tips: It is so easy.First round with HR in english, Basic questions asked after telephonic interview in language. That's all.
Skills: Communication And Confidence, Communication
Duration: <1 week

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 26 Jul 2021

I applied via Indeed and was interviewed before Jul 2020. There were 2 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What's your skill?
  • Ans. I am a quick learner, who can gain and learns products vigorously
    • Answered Anonymously
    View 2 more answers
  • Q2. Do you have confidence about your perfect support or services to company?
  • Ans. Yes, i have confidence to acquire growth.
    • Answered Anonymously
    View 2 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't apply yours efforts to complete yours work, keep efforts not to be pointed out on it.

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions user image Rahul Agarwal

posted on 16 Jan 2020

I applied via Referral and was interviewed before Jan 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. This company all about voice Process just they will looking to your communication skill so they will be asking self intro & about your own place info
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just speak properly don't be nervous & there is OK to mistake while communicating but not more that's it

Customer Service Executive Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 18 Nov 2020

I applied via Recruitment Consultant and was interviewed before Nov 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my self, banking questions like full form of IMPS, NEFT, ATM, difference between saving And current account, knowledge about online banking etc
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Show confident, speak fluently,
More about working at TELUS Digital

TELUS Digital Interview FAQs

How many rounds are there in TELUS Digital Chat and Email Support Executive interview?
TELUS Digital interview process usually has 1 rounds. The most common rounds in the TELUS Digital interview process are One-on-one Round.
How to prepare for TELUS Digital Chat and Email Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TELUS Digital. The most common topics and skills that interviewers at TELUS Digital expect are Customer Handling, Customer Retention and customer support.

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based on 2 interviews

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4.5
  
Good
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TELUS Digital Chat and Email Support Executive Salary
based on 4 salaries
₹2.9 L/yr - ₹3.7 L/yr
7% more than the average Chat and Email Support Executive Salary in India
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