Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

TELUS Digital

Compare button icon Compare button icon Compare
3.8

based on 1.2k Reviews

Filter interviews by

TELUS Digital Chat and Email Support Executive Interview Questions and Answers

Updated 25 Jun 2024

TELUS Digital Chat and Email Support Executive Interview Experiences

1 interview found

Chat and Email Support Executive Interview Questions & Answers

user image Anonymous

posted on 25 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. How was your yesterday
    • Add your answer
  • Q2. Tell about your state
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - While you going to do interview Just relax and positive mind

Top trending discussions

View All
Interview Tips & Stories
2w
gandalfthepurple
Verified Icon
·
works at
MicroEnergy Credits, Corp.
SQL and Python Interview Tips needed ASAP!
My SQL and Python technical round is in 3 days and I need a list of important topics to practice for Python. I have worked on NumPy and Pandas libraries at my current workplace. Need an exhaustive list of topics that you guys have been asked in DA/BA role interviews. The interview is for a Big4 company. Any help is much appreciated!
Got a question about TELUS Digital?
Ask anonymously on communities.

Interview questions from similar companies

Chat and Email Support Executive Interview Questions & Answers

Foundever user image Anonymous

posted on 30 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support executive with strong communication skills and problem-solving abilities.

    • Over 5 years of experience in providing chat and email support for various companies

    • Proficient in handling customer inquiries, resolving issues, and providing product information

    • Skilled in multitasking, time management, and working efficiently under pressure

    • Excellent written and verbal communication skills

    • Familiar with...

    • Answered by AI
    Add your answer
  • Q2. Asked me how long I was living in the current city
    • Add your answer
Round 2 - Typing Test 

(2 Questions)

  • Q1. Essay on worst decision of your life
  • Ans. 

    My worst decision was dropping out of college without a plan.

    • Lack of guidance and support led to impulsive decision

    • Struggled to find stable job without degree

    • Realized the importance of education later on

    • Answered by AI
    Add your answer
  • Q2. Had to handle 3 mock chats continuously
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. What will you do if customer asks for refund
  • Ans. 

    I would follow company policy and guidelines for processing refunds, ensuring customer satisfaction.

    • Review company policy on refunds

    • Check if customer is eligible for a refund based on policy

    • Process refund according to company guidelines

    • Communicate refund process and timeline to customer

    • Offer alternative solutions if refund is not possible

    • Answered by AI
    Add your answer

Chat and Email Support Executive Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 12 Dec 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Arithmetic Questions

Round 2 - Assignment 

Constructing and email to the client

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Prepared. Have enough knowledge to know how to write a basic email.

Chat and Email Support Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 13 Jul 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. About yourself?
    • Add your answer
  • Q2. Previous job profile?
    • Add your answer
Round 2 - Assignment 

Passage writing on a given topic.

Round 3 - Aptitude Test 

HR ma’am asked me to give a OEPT test (verbal english) for an email process interview process. Scored 70+ in all three sections of OEPT (as results displayed in real-time after completion). Surprisingly, HR MA’AM then told that overall score is 56 because that is calculated DIFFERENTLY.

Interview Preparation Tips

Interview preparation tips for other job seekers - Their HR calls people for interview by giving incorrect info.
You get rejected with a wrong reason.
HR suggests to contact recruiter and they offer then what they actually have.
The path of hiring.

Chat and Email Support Executive Interview Questions & Answers

Teleperformance user image Deep Sekhar

posted on 7 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do you want to get hired?
  • Ans. 

    I am passionate about providing excellent customer service and believe my skills align well with the role.

    • Passionate about helping customers

    • Strong communication skills

    • Previous experience in customer support roles

    • Enjoy problem-solving and resolving issues efficiently

    • Answered by AI
    Add your answer
  • Q2. What are your strengths
    • Add your answer

Chat and Email Support Executive Interview Questions & Answers

Infosys BPM user image Anonymous

posted on 27 Apr 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. Interview is very long process
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Ask about yourself about your family about your experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - According to Infosys, married women who have families cannot go anywhere or work in their company. Good experience from HR ,they trying best for us,but Infosys authority who selecte the candidate, their mentality is very low

Chat and Email Support Executive Interview Questions & Answers

WNS user image Anonymous

posted on 3 Aug 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself
    • Add your answer
  • Q2. Technical questions on previous experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good place for freshers. Working culture is great. Professionalism in management. Salry is a bit on downside however, overall experience is really great.

Chat and Email Support Executive Interview Questions & Answers

Conneqt Business Solutions user image Jetti sravanthi

posted on 16 Feb 2022

I applied via Naukri.com and was interviewed in Jan 2022. There was 1 interview round.

Round 1 - Communication skills 

(3 Questions)

  • Q1. Give a brief about holiday destination?
    • Add your answer
  • Q2. Self introduction,levels in future expectation.
    • Add your answer
  • Q3. Why we have to hire you?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be real and be you
Be confident

Chat and Email Support Executive Interview Questions & Answers

Foundever user image Anonymous

posted on 20 Jul 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Chat and Email Support Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 1 Nov 2022

I applied via Walk-in and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Talk about yourself and write an essay
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Talk about yourself and technical questions
    • Add your answer

Interview Preparation Tips

Topics to prepare for iEnergizer Chat and Email Support Executive interview:
  • Computer Graphics
  • EA games
  • Writing Skills
  • Communication Skills
  • Good English
Interview preparation tips for other job seekers - Be calm, stay confident and trust in yourself if you don't know anything just tell them that you don't know the answer.
More about working at TELUS Digital

TELUS Digital Interview FAQs

How many rounds are there in TELUS Digital Chat and Email Support Executive interview?
TELUS Digital interview process usually has 1 rounds. The most common rounds in the TELUS Digital interview process are One-on-one Round.
How to prepare for TELUS Digital Chat and Email Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TELUS Digital. The most common topics and skills that interviewers at TELUS Digital expect are Customer Handling, Customer Retention and customer support.

Tell us how to improve this page.

TELUS Digital Interviews By Designations

Interview Questions for Popular Designations

TELUS Digital Chat and Email Support Executive Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

Chat and Email Support Executive Interview Questions from Similar Companies

TTEC India Chat and Email Support Executive Interview Questions
3.7
 • 11 Interviews
Concentrix Corporation Chat and Email Support Executive Interview Questions
3.8
 • 10 Interviews
Teleperformance Chat and Email Support Executive Interview Questions
3.9
 • 7 Interviews
Tech Mahindra Chat and Email Support Executive Interview Questions
3.5
 • 6 Interviews
IntouchCX Chat and Email Support Executive Interview Questions
2.9
 • 4 Interviews
Genpact Chat and Email Support Executive Interview Questions
3.8
 • 3 Interviews
Foundever Chat and Email Support Executive Interview Questions
3.6
 • 2 Interviews
Wipro Chat and Email Support Executive Interview Questions
3.7
 • 2 Interviews
TCS Chat and Email Support Executive Interview Questions
3.7
 • 2 Interviews
iEnergizer Chat and Email Support Executive Interview Questions
4.6
 • 2 Interviews
View all
TELUS Digital Chat and Email Support Executive Salary
based on 4 salaries
₹2.9 L/yr - ₹3.7 L/yr
9% more than the average Chat and Email Support Executive Salary in India
View more details
TELUS Digital Salaries in India
Module Lead
440 salaries
unlock blur

₹8 L/yr - ₹30.8 L/yr

Senior Software Engineer
259 salaries
unlock blur

₹6.7 L/yr - ₹24.5 L/yr

Softwaretest Engineer
237 salaries
unlock blur

₹4 L/yr - ₹13.7 L/yr

Team Lead
221 salaries
unlock blur

₹5.1 L/yr - ₹22 L/yr

Senior Application Developer
208 salaries
unlock blur

₹8.3 L/yr - ₹26.4 L/yr

Explore more salaries
Compare TELUS Digital with

Concentrix Corporation

3.8
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare

Genpact

3.8
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview