Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

Fusion

Compare button icon Compare button icon Compare
3.2

based on 181 Reviews

Filter interviews by

Fusion Customer Care Executive Interview Questions and Answers

Updated 30 Jul 2024

Fusion Customer Care Executive Interview Experiences

2 interviews found

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 30 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong focus on providing exceptional service

    • Empathetic and dedicated approach

    • Excellent communication skills

    • Answered by AI
    Add your answer
  • Q2. How you'll handle an angry customer
  • Ans. 

    Listen actively, empathize, apologize, offer solutions, and follow up.

    • Listen to the customer's concerns without interrupting

    • Empathize with their frustration and apologize for the inconvenience

    • Offer solutions to address their issue and make things right

    • Follow up to ensure the problem has been resolved to their satisfaction

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 10 Jan 2022

Interview Questionnaire 

2 Questions

  • Q1. How to succeed in life?
    • Add your answer
  • Q2. After getting successfull, how to handle the success?
    • Add your answer

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
View answers (39)
asked in Teleperformance
Q2. Introduction Explain something in English What is customer care o ... read more
View answers (33)
asked in Concentrix Corporation
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
View answers (9)
asked in Teleperformance
Q4. Tell me about this product how will sell to the customer
View answers (10)
asked in Tech Mahindra
Q5. How will you handle irrated customers?
View answers (22)
View All

Top trending discussions

View All
Engineering - Software & QA
2w (edited)
unsurpassedalbert
Verified Icon
·
works at
TCS
Trying to switch after 8 years
I have been working in IT INDUSTRY for 8 years in the same Company I always thought about stability and a secure job that's the reason. I never tried to switch but now due to family expenses I need to change companies in any conditions. Please can anybody suggest the companies with the same stability and security of jobs in the IT sector Worked in the following domains till now Hitech domain Banking(BFSI) domain Telecom - Verizon
Got a question about Fusion?
Ask anonymously on communities.

Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

CGS user image Idrees Ahmed

posted on 12 Mar 2022

I applied via Naukri.com and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Good

Round 3 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Tell me about yourself.
    • Add your answer
  • Q3. Why are you looking for a change?
    • Add your answer
  • Q4. Where do you see yourself in 5 years?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a great experience. Nice Interview by HR. Very well responsible.

Customer Support Executive Interview Questions & Answers

Automated Systems Design user image Anonymous

posted on 19 May 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via WorkIndia and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Explain about anything
  • Ans. 

    I will explain the process of troubleshooting a technical issue.

    • Identify the issue reported by the customer

    • Ask relevant questions to gather more information

    • Research possible solutions

    • Implement the solution and test it

    • Follow up with the customer to ensure the issue is resolved

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing

Customer Support Executive Interview Questions & Answers

CGS user image Anonymous

posted on 11 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - teams 

(1 Question)

  • Q1. Past experiences
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare text in advence

Customer Service Associate Interview Questions & Answers

CGS user image Anonymous

posted on 13 Mar 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Feb 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Customer Support Executive Interview Questions & Answers

CGS user image Abhi Jeremy

posted on 30 Mar 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Mar 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction with confidence
    • Add your answer
  • Q2. Tell me about networking IT support
  • Ans. 

    Networking IT support involves providing technical assistance to users with network-related issues.

    • Diagnosing and resolving network connectivity issues

    • Configuring network devices such as routers and switches

    • Monitoring network performance and identifying potential issues

    • Providing remote support to users

    • Collaborating with other IT professionals to maintain network security

    • Training users on network best practices

    • Staying u...

    • Answered by AI
    Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Answer the questions for customer
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. How do you handle the customer with high temper
    • Add your answer
Round 5 - HR 

(1 Question)

  • Q1. Follow the instructions give me
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Joining immediately offer letter
Work permit for your life

Skills evaluated in this interview

Customer Care Executive Interview Questions & Answers

CGS user image Idrees Ahmed

posted on 12 Mar 2022

I applied via Naukri.com and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Good

Round 3 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Tell me about yourself.
    • Add your answer
  • Q3. Why are you looking for a change?
    • Add your answer
  • Q4. Where do you see yourself in 5 years?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a great experience. Nice Interview by HR. Very well responsible.
More about working at Fusion

Fusion Interview FAQs

How many rounds are there in Fusion Customer Care Executive interview?
Fusion interview process usually has 1 rounds. The most common rounds in the Fusion interview process are One-on-one Round.
How to prepare for Fusion Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Fusion. The most common topics and skills that interviewers at Fusion expect are Customer Service, Domestic BPO, bpo, customer care and inbound.

Tell us how to improve this page.

Fusion Interviews By Designations

Interview Questions for Popular Designations

Customer Care Executive Interview Questions from Similar Companies

Tech Mahindra Customer Care Executive Interview Questions
3.6
 • 106 Interviews
Wipro Customer Care Executive Interview Questions
3.7
 • 11 Interviews
TCS Customer Care Executive Interview Questions
3.7
 • 7 Interviews
HCLTech Customer Care Executive Interview Questions
3.5
 • 5 Interviews
Hexaware Technologies Customer Care Executive Interview Questions
3.6
 • 5 Interviews
Mphasis Customer Care Executive Interview Questions
3.4
 • 4 Interviews
CGS Customer Care Executive Interview Questions
3.5
 • 1 Interview
View all
Fusion Customer Care Executive Salary
based on 49 salaries
₹1 L/yr - ₹3 L/yr
45% less than the average Customer Care Executive Salary in India
View more details

Fusion Customer Care Executive Reviews and Ratings

based on 15 reviews

2.6/5

Rating in categories

2.7

Skill development

2.3

Work-Life balance

2.1

Salary & Benefits

2.1

Job Security

2.4

Company culture

2.1

Promotions/Appraisal

2.3

Work Satisfaction

Explore 15 Reviews and Ratings
Fusion Salaries in India
Customer Care Executive
49 salaries
unlock blur

₹1 L/yr - ₹3 L/yr

Customer Service Associate
35 salaries
unlock blur

₹1.1 L/yr - ₹2.5 L/yr

Customer Service Executive
34 salaries
unlock blur

₹1 L/yr - ₹3 L/yr

Quality Analyst
19 salaries
unlock blur

₹1.2 L/yr - ₹4.8 L/yr

Team Lead
18 salaries
unlock blur

₹1.8 L/yr - ₹3.8 L/yr

Explore more salaries
Compare Fusion with

TCS

3.7
Compare

Infosys

3.7
Compare

Wipro

3.7
Compare

HCLTech

3.5
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview