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Fusion Customer Service Associate Interview Questions and Answers

Updated 31 Aug 2024

Fusion Customer Service Associate Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Don't wish to put here
Round 2 - One-on-one 

(1 Question)

  • Q1. Don't wish to put here
Round 3 - Case Study 

They have provided their structure based inquiry, I have given right answered according to my knowledge.

Round 4 - Personal Interview 

(1 Question)

  • Q1. Tranning knowledge like HR policy, process knowledge, excell knowledge, LCD matrix, project knowledge, Customer management knowledge, CRM knowledge (understanding & how to handle their own application)
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Tell me about yoursel

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and have faith in almighty

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview questions from similar companies

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

I applied via Walk-in and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about, salary expietion, city introduction, custom service importance, vodafone basic details
  • Q2. Basic computer knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Confident levels very important

I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why do you think you are appropriate for this job?
  • Q2. I am a fresher and it's a great opportunity for me to work in a such a big organisation and starting my career with Wipro.. And as an answer to your question about the designation then I would say that lea...
  • Q3. Why this job is important for you?
  • Q4. As everyone want to get established in life I too have a dream of self establishment and starting my career with this big Organisation with a good salary which I was told I would get if I am selected is li...

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be confident. Try to be optimistic and show your strength as your weakness if they ask you about your weakness.

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. What you know about you

Interview Preparation Tips

Interview preparation tips for other job seekers - When you want to give interview first know what you want to say there

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Group discussion and operational then HR round

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication required.

I applied via Naukri.com and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is the importance of customer in this job role?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and respond well. My interview done through telephonic and questions are simple to answer. And also have mock call during the interview about customer service.

I applied via Naukri.com and was interviewed before Aug 2020. There were 7 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. If I tell that, it won’t be thrill, u will not prepare so directly attend and know abt the questions

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best

I applied via Recruitment Consultant and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about ur self
  • Q2. Tell me about the bpo
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting a third-party company to handle specific business processes.

    • BPOs can handle a variety of processes such as customer service, technical support, and data entry.

    • Companies outsource to BPOs to save costs and improve efficiency.

    • BPOs are often located in countries with lower labor costs, such as India and the Philippines.

    • BPOs may operate onshore, nearshore...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - keep clam and answer smartly

Fusion Interview FAQs

How many rounds are there in Fusion Customer Service Associate interview?
Fusion interview process usually has 2-3 rounds. The most common rounds in the Fusion interview process are One-on-one Round, HR and Case Study.
What are the top questions asked in Fusion Customer Service Associate interview?

Some of the top questions asked at the Fusion Customer Service Associate interview -

  1. Tranning knowledge like HR policy, process knowledge, excell knowledge, LCD mat...read more
  2. Don't wish to put h...read more

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Fusion Customer Service Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Fusion Customer Service Associate Salary
based on 28 salaries
₹1.1 L/yr - ₹2.5 L/yr
48% less than the average Customer Service Associate Salary in India
View more details

Fusion Customer Service Associate Reviews and Ratings

based on 11 reviews

3.4/5

Rating in categories

2.9

Skill development

2.9

Work-life balance

2.8

Salary

3.5

Job security

3.4

Company culture

2.4

Promotions

3.0

Work satisfaction

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