Fusion Customer Service Associate Interview Questions and Answers

Q1. Self introduction
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Q2. Explain about anything
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I will explain the process of troubleshooting a technical issue.
• Identify the issue reported by the customer

• Ask relevant questions to gather more information

• Research possible solutions

• Implement the solution and test it

• Follow up with the customer to ensure the issue is resolved
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Q1. Past experiences
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Q1. Tell me about yourself
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Q1. Self introduction with confidence
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Q2. Tell me about networking IT support
Ans. 
Networking IT support involves providing technical assistance to users with network-related issues.
• Diagnosing and resolving network connectivity issues

• Configuring network devices such as routers and switches

• Monitoring network performance and identifying potential issues

• Providing remote support to users

• Collaborating with other IT professionals to maintain network security

• Training users on network best practices

• Staying u...read more
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Q1. Answer the questions for customer
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Q1. How do you handle the customer with high temper
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Q1. Follow the instructions give me
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Good

Q1. What are your salary expectations?
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Q2. Tell me about yourself.
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Q3. Why are you looking for a change?
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Q4. Where do you see yourself in 5 years?
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