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Fusion Customer Service Associate Interview Questions and Answers

Updated 31 Aug 2024

Fusion Customer Service Associate Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Don't wish to put here
Round 2 - One-on-one 

(1 Question)

  • Q1. Don't wish to put here
Round 3 - Case Study 

They have provided their structure based inquiry, I have given right answered according to my knowledge.

Round 4 - Personal Interview 

(1 Question)

  • Q1. Tranning knowledge like HR policy, process knowledge, excell knowledge, LCD matrix, project knowledge, Customer management knowledge, CRM knowledge (understanding & how to handle their own application)
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Tell me about yoursel

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and have faith in almighty

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

I applied via Naukri.com and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Good

Round 3 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. Tell me about yourself.
  • Q3. Why are you looking for a change?
  • Q4. Where do you see yourself in 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a great experience. Nice Interview by HR. Very well responsible.

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Normal introduction was asked
  • Q2. Description of the previous role
  • Q3. Roles and responsibilities
Round 3 - Aptitude Test 

Not applicable , this was final round

Interview Preparation Tips

Interview preparation tips for other job seekers - Work hard on your attitude, skills can be taught! Focus on your goal.
Interview experience
3
Average
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024. There were 4 interview rounds.

Round 1 - Group Discussion 

They given some topic on gd

Round 2 - Group Discussion 

They gave some gd questions

Round 3 - HR 

(1 Question)

  • Q1. Asking some technical questions
Round 4 - Technical 

(3 Questions)

  • Q1. Asking person data qnd techicql questions also
  • Q2. Personal data of school and other things
  • Q3. Some techinql questions on before worked Project
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - teams 

(1 Question)

  • Q1. Past experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare text in advence
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Mar 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction with confidence
  • Q2. Tell me about networking IT support
  • Ans. 

    Networking IT support involves providing technical assistance to users with network-related issues.

    • Diagnosing and resolving network connectivity issues

    • Configuring network devices such as routers and switches

    • Monitoring network performance and identifying potential issues

    • Providing remote support to users

    • Collaborating with other IT professionals to maintain network security

    • Training users on network best practices

    • Staying u...

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. Answer the questions for customer
Round 4 - One-on-one 

(1 Question)

  • Q1. How do you handle the customer with high temper
Round 5 - HR 

(1 Question)

  • Q1. Follow the instructions give me

Interview Preparation Tips

Interview preparation tips for other job seekers - Joining immediately offer letter
Work permit for your life

Skills evaluated in this interview

I applied via LinkedIn and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to join Accenture ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just communication and basic accounts concept should be clear and wonder ful and helping staff
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via WorkIndia and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Explain about anything
  • Ans. 

    I will explain the process of troubleshooting a technical issue.

    • Identify the issue reported by the customer

    • Ask relevant questions to gather more information

    • Research possible solutions

    • Implement the solution and test it

    • Follow up with the customer to ensure the issue is resolved

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing

Fusion Interview FAQs

How many rounds are there in Fusion Customer Service Associate interview?
Fusion interview process usually has 2-3 rounds. The most common rounds in the Fusion interview process are One-on-one Round, Personal Interview and HR.
What are the top questions asked in Fusion Customer Service Associate interview?

Some of the top questions asked at the Fusion Customer Service Associate interview -

  1. Tranning knowledge like HR policy, process knowledge, excell knowledge, LCD mat...read more
  2. Don't wish to put h...read more

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Fusion Customer Service Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Fusion Customer Service Associate Salary
based on 28 salaries
₹1.1 L/yr - ₹2.5 L/yr
46% less than the average Customer Service Associate Salary in India
View more details

Fusion Customer Service Associate Reviews and Ratings

based on 11 reviews

3.4/5

Rating in categories

2.9

Skill development

2.9

Work-life balance

2.8

Salary

3.5

Job security

3.4

Company culture

2.4

Promotions

3.0

Work satisfaction

Explore 11 Reviews and Ratings
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