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Automated Systems Design Customer Support Executive Interview Questions and Answers
Automated Systems Design Customer Support Executive Interview Experiences
1 interview found
Anonymous
Selected
I applied via WorkIndia and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. Self introduction
- Q2. Explain about anything
- Ans.
I will explain the process of troubleshooting a technical issue.
Identify the issue reported by the customer
Ask relevant questions to gather more information
Research possible solutions
Implement the solution and test it
Follow up with the customer to ensure the issue is resolved
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Past experiences
Interview Preparation Tips
I applied via Company Website and was interviewed in Nov 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Why you r choosing customer support
- Q2. I am brine washer so I can do this wrk
Interview Preparation Tips
Abhi Jeremy
I was interviewed in Mar 2023.
(2 Questions)
- Q1. Self introduction with confidence
- Q2. Tell me about networking IT support
- Ans.
Networking IT support involves providing technical assistance to users with network-related issues.
Diagnosing and resolving network connectivity issues
Configuring network devices such as routers and switches
Monitoring network performance and identifying potential issues
Providing remote support to users
Collaborating with other IT professionals to maintain network security
Training users on network best practices
Staying u...
(1 Question)
- Q1. Answer the questions for customer
(1 Question)
- Q1. How do you handle the customer with high temper
(1 Question)
- Q1. Follow the instructions give me
Interview Preparation Tips
Work permit for your life
Skills evaluated in this interview
(2 Questions)
- Q1. Ask about my bio
- Q2. Previous job experience
(2 Questions)
- Q1. What type of situation I face in the previous job
- Q2. Situation base questions
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Past experiences
Interview Preparation Tips
Annabel Adams
Selected
I applied via Referral and was interviewed in Mar 2024. There were 4 interview rounds.
(1 Question)
- Q1. Don't wish to put here
(1 Question)
- Q1. Don't wish to put here
They have provided their structure based inquiry, I have given right answered according to my knowledge.
(1 Question)
- Q1. Tranning knowledge like HR policy, process knowledge, excell knowledge, LCD matrix, project knowledge, Customer management knowledge, CRM knowledge (understanding & how to handle their own application)
Selected
I was interviewed in Feb 2024.
(1 Question)
- Q1. Tell me about yourself
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing exceptional service
Empathetic and dedicated approach
Excellent communication skills
- Q2. How you'll handle an angry customer
- Ans.
Listen actively, empathize, apologize, offer solutions, and follow up.
Listen to the customer's concerns without interrupting
Empathize with their frustration and apologize for the inconvenience
Offer solutions to address their issue and make things right
Follow up to ensure the problem has been resolved to their satisfaction
I was interviewed in Mar 2023.
(2 Questions)
- Q1. Self introduction with confidence
- Q2. Tell me about networking IT support
- Ans.
Networking IT support involves providing technical assistance to users with network-related issues.
Diagnosing and resolving network connectivity issues
Configuring network devices such as routers and switches
Monitoring network performance and identifying potential issues
Providing remote support to users
Collaborating with other IT professionals to maintain network security
Training users on network best practices
Staying u...
(1 Question)
- Q1. Answer the questions for customer
(1 Question)
- Q1. How do you handle the customer with high temper
(1 Question)
- Q1. Follow the instructions give me
Interview Preparation Tips
Work permit for your life
Skills evaluated in this interview
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Automated Systems Design Customer Support Executive Interview Process
based on 2 interviews
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Automated Systems Design Customer Support Executive Reviews and Ratings
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