2 Fusion Customer Support Executive Interview Questions & Answers | Complete Prep Guide 2025

Fusion Customer Support Executive Interview Experiences

1 interview found

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 25 May 2021

I applied via Company Website and was interviewed in Nov 2020. There were 4 interview rounds.

Interview Questionnaire

2 Questions

Q1. Why you r choosing customer support

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Q2. I am brine washer so I can do this wrk

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Interview Preparation Tips

Interview preparation tips for other job seekers - Little bit fear only

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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 28 Jun 2021

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. About yourself?

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Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

Customer Service Associate Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 12 Mar 2021

I applied via Walk-in and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. Tell me about, salary expietion, city introduction, custom service importance, vodafone basic details

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Q2. Basic computer knowledge

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Interview Preparation Tips

Interview preparation tips for other job seekers - Confident levels very important

Customer Care Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 13 Feb 2021

I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire

3 Questions

Q1. Short introduction

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Q2. What do you mean by customer service

Ans.

Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

Customer service involves addressing customer queries and concerns
It includes providing product information and resolving complaints
Good customer service can lead to customer loyalty and positive word-of-mouth
Examples include answering phone calls, responding to emails, and providing live chat support

Answered by AI

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Q3. Scenario based questions

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Interview Preparation Tips

Interview preparation tips for other job seekers - Do not hesitate, be confident

Customer Service Associate Interview Questions & Answers

Wipro

Anonymous

posted on 28 Feb 2021

I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.

Interview Questionnaire

4 Questions

Q1. Why do you think you are appropriate for this job?

Add your answer

Q2. I am a fresher and it's a great opportunity for me to work in a such a big organisation and starting my career with Wipro.. And as an answer to your question about the designation then I would say that lea...

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Q3. Why this job is important for you?

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Q4. As everyone want to get established in life I too have a dream of self establishment and starting my career with this big Organisation with a good salary which I was told I would get if I am selected is li...

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Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be confident. Try to be optimistic and show your strength as your weakness if they ask you about your weakness.

Customer Care Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 27 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

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Round 2 - HR

(3 Questions)

Q1. Tell me about yourself.

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Q2. What is your family background?

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Q3. Share details of your previous job.

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Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:

Customer Service

Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.

Customer Service Associate Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 12 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire

2 Questions

Q1. Tell me about yourself

Add your answer

Q2. What you know about you

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Interview Preparation Tips

Interview preparation tips for other job seekers - When you want to give interview first know what you want to say there

Customer Service Associate Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 11 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. Group discussion and operational then HR round

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication required.

Customer Care Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 29 Oct 2020

I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire

7 Questions

Q1. (1)what is sales?

Ans.

Sales is the process of selling products or services to customers in exchange for money.

Sales involves identifying potential customers and their needs
It also involves promoting and demonstrating the benefits of the product or service
Closing the sale by convincing the customer to make a purchase
Following up with customers to ensure satisfaction and encourage repeat business
Examples include selling cars, insurance polici

Answered by AI

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Q2. (2) what is E-commerce?

Ans.

E-commerce refers to buying and selling of goods and services online.

E-commerce involves online transactions through websites or mobile apps.
It eliminates the need for physical stores and allows businesses to reach a wider audience.
Examples include Amazon, eBay, and Alibaba.
E-commerce has grown rapidly in recent years due to the convenience it offers to customers.

Answered by AI

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Q3. (3) what is the advantages and disadvantages of online shopping?

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Q4. (4) what is online shopping?

Ans.

Online shopping is the process of buying goods or services over the internet.

Online shopping allows customers to browse and purchase products from the comfort of their own homes.
Customers can compare prices and read reviews before making a purchase.
Popular online shopping websites include Amazon, eBay, and Walmart.
Online shopping has become increasingly popular due to its convenience and accessibility.
Payment methods f...

Answered by AI

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Q5. (5) Tell us some name of e-commerce site.

Ans.

E-commerce sites are online platforms where you can buy and sell products and services.

Amazon - one of the largest e-commerce sites in the world
eBay - an online auction and shopping website
Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services
Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...

Answered by AI

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Q6. (6) Tell us about yourself?

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Q7. (7) what is your strength and weekends?

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Interview Preparation Tips

Interview preparation tips for other job seekers - Please be positive.

Skills evaluated in this interview

Customer Service Associate Interview Questions & Answers

Tech Mahindra

posted on 27 Dec 2021

I applied via Naukri.com and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. What is the importance of customer in this job role?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and respond well. My interview done through telephonic and questions are simple to answer. And also have mock call during the interview about customer service.

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Fusion Customer Support Executive Salary

based on 16 salaries

₹1.1 L/yr - ₹2.5 L/yr

42% less than the average Customer Support Executive Salary in India

View more details

Fusion Salaries in India

Customer Care Executive 50 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Executive 38 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Associate 28 salaries	₹0 L/yr - ₹0 L/yr
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