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Fusion Customer Service Executive Interview Questions and Answers

Updated 21 Jun 2024

Fusion Customer Service Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Ask about my bio
  • Q2. Previous job experience
Round 2 - One-on-one 

(2 Questions)

  • Q1. What type of situation I face in the previous job
  • Q2. Situation base questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't ask common interview questions

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Good

Round 3 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. Tell me about yourself.
  • Q3. Why are you looking for a change?
  • Q4. Where do you see yourself in 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a great experience. Nice Interview by HR. Very well responsible.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via WorkIndia and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Explain about anything
  • Ans. 

    I will explain the process of troubleshooting a technical issue.

    • Identify the issue reported by the customer

    • Ask relevant questions to gather more information

    • Research possible solutions

    • Implement the solution and test it

    • Follow up with the customer to ensure the issue is resolved

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Mar 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction with confidence
  • Q2. Tell me about networking IT support
  • Ans. 

    Networking IT support involves providing technical assistance to users with network-related issues.

    • Diagnosing and resolving network connectivity issues

    • Configuring network devices such as routers and switches

    • Monitoring network performance and identifying potential issues

    • Providing remote support to users

    • Collaborating with other IT professionals to maintain network security

    • Training users on network best practices

    • Staying u...

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. Answer the questions for customer
Round 4 - One-on-one 

(1 Question)

  • Q1. How do you handle the customer with high temper
Round 5 - HR 

(1 Question)

  • Q1. Follow the instructions give me

Interview Preparation Tips

Interview preparation tips for other job seekers - Joining immediately offer letter
Work permit for your life

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - teams 

(1 Question)

  • Q1. Past experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare text in advence
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

It’s normal include logical ,maths English verbal questions

Round 2 - Technical 

(1 Question)

  • Q1. OOP concept,what is object ,class abstraction,interface type of interface with examples
Round 3 - HR 

(1 Question)

  • Q1. Tell me about your self ,your strength and weakness , scenario based questions

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Normal introduction was asked
  • Q2. Description of the previous role
  • Q3. Roles and responsibilities
Round 3 - Aptitude Test 

Not applicable , this was final round

Interview Preparation Tips

Interview preparation tips for other job seekers - Work hard on your attitude, skills can be taught! Focus on your goal.

I applied via Walk-in and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 
Round 3 - Coding Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Company is more focused on MySQL queries.
Coding questions mostly related to arrays.

Interview Preparation Tips

Round: Resume Shortlist
Experience: CV should focus on the skill set previously mentioned. Concise and to the point sentences. Line out projects and internships well. Balance between academia and extra curriculars. Attend the CV making workshop of Opera and work on it accordingly.
Tips: Don’t put things totally irrelevant to the job profile. Don’t write long sentences. Know your CV well for further stages.Anything related to your CV should be at the tip of your tongue.

Round: Test
Experience: Don’t spend a lot of time on one question in quant section. There’s a cut-off in Quant and your focus should be on clearing it. If you clear the cut-off, the puzzle section will be evaluated, where solving at least 2 is generally good enough. Puzzles are hard, and need a lot of prior practice.

Round: HR Interview
Experience: Direct selections take place at the end of all interviews after a mutual discussion between all the panels. Know your CV thoroughly. Prepare for some HR questions as well. Puzzle solving and guesstimates are asked, so prepare them well. When you are asked a puzzle, do not sit quietly but think aloud. The interviewers help you structure your thoughts. Most of the times, just knowing your approach is enough for them
Tips: Evaluate the nature of your interviewer for the first 5 minutes and if possible treat the interview like a discussion. They just want to know more about you so tell it to them. Most of them are very friendly, and you will feel at ease. Be confident. Sound excited while talking about your projects/internships. It gives them confidence in you. Be very very thorough with your CV. Nothing gives a bad impression like not knowing about yourself. Ask questions if you have them at the end of the interview.

General Tips: 1: Be Confident.
2: Keep Smiling.
3: Do not be Panic.
4: Remember they are here to hire you but not reject you.
5: Do not loose hope.
6: Believe at yourself.
7: Start preparing early.
8: Do demo interviews with your friend.
Skills: Mathematics, Computer Science
College Name: IIT KHARAGPUR
Motivation: Every body joins a comapny for making a software or earning money. But I was always motivated to MAKE MONEY. I have taken this job because they have very extensive work in Share Market and they have lots of MBA from IIM's, Lots of CAs, CS. Thats why i have choosen Edelweiss. I have rejected epic System USA for this profile.

Fusion Interview FAQs

How many rounds are there in Fusion Customer Service Executive interview?
Fusion interview process usually has 2 rounds. The most common rounds in the Fusion interview process are HR and One-on-one Round.

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Fusion Customer Service Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
Fusion Customer Service Executive Salary
based on 38 salaries
₹1.1 L/yr - ₹3.2 L/yr
37% less than the average Customer Service Executive Salary in India
View more details

Fusion Customer Service Executive Reviews and Ratings

based on 10 reviews

2.3/5

Rating in categories

2.3

Skill development

2.3

Work-life balance

2.2

Salary

2.3

Job security

2.1

Company culture

1.5

Promotions

2.1

Work satisfaction

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