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Fusion Customer Service Executive Interview Questions and Answers

Updated 21 Jun 2024

Fusion Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 21 Jun 2024

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - HR

(2 Questions)

Q1. Ask about my bio

Add your answer

Q2. Previous job experience

Add your answer

Round 2 - One-on-one

(2 Questions)

Q1. What type of situation I face in the previous job

Add your answer

Q2. Situation base questions

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't ask common interview questions

Top trending discussions

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Salary Discussions, Hike & Promotions

My current salary is 28 LPA and few companies like TCS and Capgemini have rejected me after all rounds because they think my salary is high. However I am not good with DSA to apply for good product based companies. I already resigned from my current company and relieved. I need your advice on if I should ask same 28 LPA or look for 10-20% hike?

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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

Automated Systems Design

Anonymous

posted on 19 May 2024

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via WorkIndia and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one

(2 Questions)

Q1. Self introduction

Add your answer

Q2. Explain about anything

Ans.

I will explain the process of troubleshooting a technical issue.

Identify the issue reported by the customer
Ask relevant questions to gather more information
Research possible solutions
Implement the solution and test it
Follow up with the customer to ensure the issue is resolved

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing

Customer Support Executive Interview Questions & Answers

CGS

Anonymous

posted on 11 Apr 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

No response

I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - teams

(1 Question)

Q1. Past experiences

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare text in advence

Customer Service Associate Interview Questions & Answers

CGS

Anonymous

posted on 13 Mar 2024

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I was interviewed in Feb 2024.

Round 1 - One-on-one

(1 Question)

Q1. Tell me about yourself

Add your answer

Customer Support Executive Interview Questions & Answers

CGS

Abhi Jeremy

posted on 30 Mar 2023

Interview experience

Bad

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Not Selected

I was interviewed in Mar 2023.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(2 Questions)

Q1. Self introduction with confidence

Add your answer

Q2. Tell me about networking IT support

Ans.

Networking IT support involves providing technical assistance to users with network-related issues.

Diagnosing and resolving network connectivity issues
Configuring network devices such as routers and switches
Monitoring network performance and identifying potential issues
Providing remote support to users
Collaborating with other IT professionals to maintain network security
Training users on network best practices
Staying u...

Answered by AI

Add your answer

Round 3 - Technical

(1 Question)

Q1. Answer the questions for customer

Add your answer

Round 4 - One-on-one

(1 Question)

Q1. How do you handle the customer with high temper

Add your answer

Round 5 - HR

(1 Question)

Q1. Follow the instructions give me

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Joining immediately offer letter
Work permit for your life

Skills evaluated in this interview

Customer Care Executive Interview Questions & Answers

CGS

Idrees Ahmed

posted on 12 Mar 2022

I applied via Naukri.com and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - Aptitude Test

Good

Round 3 - HR

(4 Questions)

Q1. What are your salary expectations?

Add your answer

Q2. Tell me about yourself.

Add your answer

Q3. Why are you looking for a change?

Add your answer

Q4. Where do you see yourself in 5 years?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a great experience. Nice Interview by HR. Very well responsible.

Fusion Interview FAQs

How many rounds are there in Fusion Customer Service Executive interview?

Fusion interview process usually has 2 rounds. The most common rounds in the Fusion interview process are HR and One-on-one Round.

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Fusion Customer Service Executive Salary

based on 34 salaries

₹1.1 L/yr - ₹3 L/yr

44% less than the average Customer Service Executive Salary in India

View more details

Fusion Salaries in India

Customer Care Executive 49 salaries	₹1 L/yr - ₹2.5 L/yr
Customer Service Executive 34 salaries	₹1 L/yr - ₹3 L/yr
Customer Service Associate 28 salaries	₹1.1 L/yr - ₹2.5 L/yr
Quality Analyst 19 salaries	₹1.5 L/yr - ₹4.8 L/yr
Team Lead 18 salaries	₹1.8 L/yr - ₹3.8 L/yr