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Fusion Customer Service Executive Reviews

Updated 13 Sep, 2024

Overall Rating

2.6/5

based on 8 reviews

Rating distribution

5

2 (25.0%)

4

2 (25.0%)

3

1 (12.5%)

2

1 (12.5%)

1

2 (25.0%)

Category Ratings

2.6

Skill development

2.5

Work-life balance

2.4

Job security

2.2

Salary

2.2

Work satisfaction

2.1

Company culture

1.5

Promotions

What employees say about Fusion?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

60% employees reported

Strict (10am - 7pm)

60% employees reported

No travel

67% employees reported

View more detailed insights

Gender based rating

3.5

Rated by Women

4 reviews

1.9

Rated by Men

4 reviews

Fusion is rated 2.6 out of 5 stars on AmbitionBox, based on 8 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with ... Read more

Fusion is rated 2.6 out of 5 stars on AmbitionBox, based on 8 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

8 reviews found

Sort by: Popular

Customer Service Executive in Kolkata

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 13 Sep 2024

Likes

I don't like anything about fusion working 6 month and process sudden ramp down without any information

Dislikes

Worst management ever . Very bad

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Kolkata

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 13 Mar 2023

Likes

Good

Skill development - Good
Job security - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Promotions process is not good

Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Kolkata

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

4.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 11 Jan 2023

Likes

Nothing is likeable here. This is my first company so I get to learn about the process and BPO industry. That's it.

Skill development - Good

Dislikes

Almost everything. Very few trainers, team leaders are supportive.

Salary - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Customer Service Executive in Kolkata

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

1.0

Skill development

4.0

Job security

1.0

Promotions

4.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 16 Apr 2023

Likes

Colleague are good

Salary - Good
Job security - Good
Work satisfaction - Good

Dislikes

I don't like environment

Skill development - Bad
Promotions - Bad
Company culture - Bad

Work Details

Work related travel: This is a desk job.

Customer Service Executive in Noida

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Apr 2021

Likes

I am last 9 month working in fusion was very good company and got to work with some great people , good work culture .

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing I am very happy with fusion

Work Details

Flexible and supportive management company give a lots of flexibility the work is very very good and people are very supportive .

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Read Fusion Customer Service Executive Reviews based on locations

2.3

Kolkata

(5)

Customer Service Executive (working remotely)

Part Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 17 Mar 2023

Likes

Team leader was very nice

Skill development - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Team leader was very helpful

Work Details

Work related travel: This is a desk job.

Customer Service Executive in Kolkata

Guest experience manager Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 05 Dec 2019

Likes

Nothing it was horrible.

Dislikes

It was so terrible

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

You are reading trusted reviews. Keep reading to find out more about Fusion.

Customer Service Executive in Ankurhati

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 26 Mar 2023

Likes

Nothing is good about this company

Dislikes

Everything is bad about this company

Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

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Career suggestion

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Got a question about Fusion?

Ask anonymously on communities.

Similar Designation Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

Customer Service Representative in Kolkata

Full Time

·

Compensation & Benefits Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 25 Jul 2024

Likes

I like nothing about fusion they are terrible

Dislikes

Salary work pressure politics partially no appraisal

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Kolkata

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 02 Nov 2024

Likes

Mei as a fresher join ki hu yaha pr sb help full bht kuch sikhne ko mil raha h fusion me yaha ka ek chis acha laga sirf work hr tk hi kam karna pardhta etc nhi time dena hoga

Skill development - Excellent
Job security - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Fusion me sirf ek chis problem hua mujhe yaha ka washroom Thora problem h

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Durgapur

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 05 Nov 2024

Likes

Salary on time

Dislikes

No salary hike after promotion no incentive no other and didn't get the confirmation letter yet worst experience and really disappointed

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Kolkata

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 24 Dec 2024

Likes

Nothing

Dislikes

All things and management

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Associate in Chennai

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

2.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 11 Feb 2025

Likes

Salary - Good
Job security - Good
Work-life balance - Good

Dislikes

Skill development - Poor

Overall Rating

Excellent

Customer Support Associate in Howrah

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Aug 2024

Likes

Good company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to say

Customer Support Executive in Kolkata (working remotely)

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Mar 2024

Likes

Working environment

Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary was not so good

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Team Lead in Kolkata

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 10 Aug 2023

Likes

Nothing to discuss

Skill development - Good

Dislikes

Nothing to discuss

Promotions - Bad
Work satisfaction - Poor
Company culture - Poor

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Relationship Manager in Mohali

Full Time

·

Telecom Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 25 Apr 2023

Likes

Giving training in a best way

Company culture - Good

Dislikes

After training period also they should pay bcz b4 joining itself they mention in offer letter, but they pay less, no job security, no transport facility , they don't even encourage for new ppl even though they do gud , no leaves are granted even in festival time also

Salary - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Howrah

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 17 Jul 2023

Likes

Culture is good

Company culture - Good

Dislikes

No Job security

Salary - Poor
Job security - Poor
Work-life balance - Poor

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Other Fusion Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

CS Associate in Howrah

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 23 Feb 2025

Likes

Flexible Shifts, Distance, Supportive team.

Salary - Good
Skill development - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Sallary not increase, don't gave any preferable leaves, They don't have any concerns about employees health care, they don't provide any tea or snacks food not available in reasonable price, cab facility not available, hygiene not maintained properly.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Account and Import Executive in New Delhi

Full Time

·

Accounting & Taxation Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 21 Aug 2024

Likes

Best part is, There is many things to learn

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

To be improve HR Policy

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

School Teacher in Kolkata

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 Dec 2024

Likes

The worst company I have ever worked in.

Dislikes

Salary structure, behaviour of the clients, parameters

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Team Lead Operations in Durgapur

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 02 Nov 2024

Likes

Good place to work in Durgapur region

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing is dislike in this organisation

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Trainer in Howrah

Full Time

·

Corporate Training Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 10 May 2024

Likes

N.A

Dislikes

I was asked to put resignation all of sudden & not given minimum time to get another opportunity.

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive Trainee in Hyderabad / Secunderabad (working remotely)

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 18 Nov 2024

Likes

Nothing special

Dislikes

Unprofessional activities, treat us as servant

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Quality Analyst in Kolkata

Full Time

·

Business Process Quality Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Oct 2024

Likes

Familiar

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing very good environment in rhe

BPO Executive in Kolkata (working remotely)

Full Time

·

Voice \/ Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Jul 2024

Likes

all seniors are good supporting

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing all policy and everything perfectly

Senior Team Leader in Howrah

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Jan 2025

Likes

Salary on time and IJP happening

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

KYC Associate in Kolkata

Full Time

·

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 06 Jul 2023

Likes

Good company for learning when you are fresher in BPO field. Overall work life balance good.

Work-life balance - Good

Dislikes

No promotion, growth and internal management very worst politics.

Salary - Bad
Job security - Bad
Promotions - Bad
Company culture - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

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More about working at Fusion

HQ - Gangnam,Seoul, South Korea
IT Services & Consulting
11-50 Employees (India)
Internet
Hardware & Networking
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Fusion Customer Service Executive Reviews by Locations

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Fusion Reviews by Designations

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 8 Fusion reviews submitted by Fusion employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Fusion is the right company for you. 60% of employees reported the working d...ays at Fusion as Monday to Saturday. 60% employees reported the work timings at Fusion as Strict timing. Read more

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Fusion Customer Service Executive Reviews

Fusion Customer Service Executive Salary

based on 38 salaries

₹1.1 L/yr - ₹3.1 L/yr

37% less than the average Customer Service Executive Salary in India

View more details

Compare Fusion with

TCS

3.7

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Infosys

3.6

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3.7

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3.5

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