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Filter reviews by Fusion Customer Service Executive Reviews
Rating distribution
Category Ratings
Skill development
Work-life balance
Job security
Salary
Work satisfaction
Company culture
Promotions
What employees say about Fusion?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Saturday
60% employees reported
Strict (10am - 7pm)
60% employees reported
No travel
67% employees reported
View more detailed insights
Gender based rating
Rated by Women
4 reviews
Rated by Men
4 reviews
Jobseekers also viewed
8 reviews found
Customer Service Executive in Kolkata
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I don't like anything about fusion working 6 month and process sudden ramp down without any information
Dislikes
Worst management ever . Very bad
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Customer Service Executive in Kolkata
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good
- Skill development - Good
- Job security - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Promotions process is not good
- Promotions - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Executive in Kolkata
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing is likeable here. This is my first company so I get to learn about the process and BPO industry. That's it.
- Skill development - Good
Dislikes
Almost everything. Very few trainers, team leaders are supportive.
- Salary - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Poor
Customer Service Executive in Kolkata
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Colleague are good
- Salary - Good
- Job security - Good
- Work satisfaction - Good
Dislikes
I don't like environment
- Skill development - Bad
- Promotions - Bad
- Company culture - Bad
Work Details
Work related travel: This is a desk job.
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Customer Service Executive in Noida
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I am last 9 month working in fusion was very good company and got to work with some great people , good work culture .
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing I am very happy with fusion
Work Details
Flexible and supportive management company give a lots of flexibility the work is very very good and people are very supportive .
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Executive (working remotely)
Part Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Team leader was very nice
- Skill development - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Team leader was very helpful
Work Details
Work related travel: This is a desk job.
Customer Service Executive in Kolkata
Guest experience manager Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing it was horrible.
Dislikes
It was so terrible
- Salary - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Saturday (Strict Timings)
Customer Service Executive in Ankurhati
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing is good about this company
Dislikes
Everything is bad about this company
- Skill development - Bad
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Poor
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
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Customer Service Representative in Kolkata
Full Time
Compensation & Benefits Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like nothing about fusion they are terrible
Dislikes
Salary work pressure politics partially no appraisal
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Service Associate in Kolkata
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Mei as a fresher join ki hu yaha pr sb help full bht kuch sikhne ko mil raha h fusion me yaha ka ek chis acha laga sirf work hr tk hi kam karna pardhta etc nhi time dena hoga
- Skill development - Excellent
- Job security - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Fusion me sirf ek chis problem hua mujhe yaha ka washroom Thora problem h
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Customer Care Executive in Durgapur
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary on time
Dislikes
No salary hike after promotion no incentive no other and didn't get the confirmation letter yet worst experience and really disappointed
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Care Executive in Kolkata
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
All things and management
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Customer Service Associate in Chennai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Good
- Job security - Good
- Work-life balance - Good
Dislikes
- Skill development - Poor
Overall Rating
Customer Support Associate in Howrah
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good company
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing to say
Customer Support Executive in Kolkata (working remotely)
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Working environment
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Salary was not so good
Work Details
Work timings: Flexible Timings
Work related travel: This is a desk job.
Team Lead in Kolkata
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing to discuss
- Skill development - Good
Dislikes
Nothing to discuss
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Relationship Manager in Mohali
Full Time
Telecom Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Giving training in a best way
- Company culture - Good
Dislikes
After training period also they should pay bcz b4 joining itself they mention in offer letter, but they pay less, no job security, no transport facility , they don't even encourage for new ppl even though they do gud , no leaves are granted even in festival time also
- Salary - Poor
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Customer Care Executive in Howrah
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Culture is good
- Company culture - Good
Dislikes
No Job security
- Salary - Poor
- Job security - Poor
- Work-life balance - Poor
Work Details
Work policy: 2 days/week from office
Work days: Rotational Shift (Strict Timings)
Other Fusion Reviews
CS Associate in Howrah
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Flexible Shifts, Distance, Supportive team.
- Salary - Good
- Skill development - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Sallary not increase, don't gave any preferable leaves, They don't have any concerns about employees health care, they don't provide any tea or snacks food not available in reasonable price, cab facility not available, hygiene not maintained properly.
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Account and Import Executive in New Delhi
Full Time
Accounting & Taxation Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Best part is, There is many things to learn
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
To be improve HR Policy
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
School Teacher in Kolkata
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The worst company I have ever worked in.
Dislikes
Salary structure, behaviour of the clients, parameters
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Team Lead Operations in Durgapur
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good place to work in Durgapur region
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Nothing is dislike in this organisation
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Trainer in Howrah
Full Time
Corporate Training Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
N.A
Dislikes
I was asked to put resignation all of sudden & not given minimum time to get another opportunity.
- Salary - Poor
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Customer Care Executive Trainee in Hyderabad / Secunderabad (working remotely)
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing special
Dislikes
Unprofessional activities, treat us as servant
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Quality Analyst in Kolkata
Full Time
Business Process Quality Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Familiar
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing very good environment in rhe
BPO Executive in Kolkata (working remotely)
Full Time
Voice \/ Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
all seniors are good supporting
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
nothing all policy and everything perfectly
Senior Team Leader in Howrah
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary on time and IJP happening
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
KYC Associate in Kolkata
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good company for learning when you are fresher in BPO field. Overall work life balance good.
- Work-life balance - Good
Dislikes
No promotion, growth and internal management very worst politics.
- Salary - Bad
- Job security - Bad
- Promotions - Bad
- Company culture - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City, Travel Within Country.
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- IT Services & Consulting
- 11-50 Employees (India)
- Internet
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 8 Fusion reviews submitted by Fusion employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Fusion is the right company for you. 60% of employees reported the working d...ays at Fusion as Monday to Saturday. 60% employees reported the work timings at Fusion as Strict timing. Read more- Home >
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