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Fusion
3.3
based on 191 Reviews
Company Overview
Company Locations
Working at Fusion
Company Summary
This BPO firm excels in customer engagement and data management, transforming traditional outsourcing into a strategic growth process in the service industry.
Overall Rating
3.3/5
based on 191 reviews
11% below
industry average
Critically rated for
Promotions, Job security, Work satisfaction
Work Policy
Work from office
74% employees reported
Rotational Shift
45% employees reported
Strict timing
51% employees reported
No travel
70% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
7 employees reported
Office cab/shuttle
3 employees reported
Cafeteria
3 employees reported
Professional degree assistance
1 employee reported
View all benefits
About Fusion
Founded in2001 (24 yrs old)
India Employee Count11-50
Global Employee Count11-50
HeadquartersGangnam,Seoul, South Korea
Office Locations
--
Websitefusion.business
Primary Industry
Other Industries
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At Fusion BPO Services, we do things differently; we do things passionately and with fervor. We believe that the BPO industry is not exclusively about "outsourcing". However, it represents a continual growth process by acquiring new customers, retaining old ones, and providing service excellence – a winning formula that pays rich dividends.
We offer a diverse range of call center services, including garnering potential customers, managing data efficiently, or troubleshooting technical problems and administration issues. Our host of peripheral activities is aimed to take your business ahead through a blend of manpower, technology, research, and analytics.
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Fusion Ratings
based on 191 reviews
Overall Rating
3.3/5
How AmbitionBox ratings work?
5
57
4
42
3
32
2
17
1
43
Category Ratings
3.1
Work-life balance
3.1
Skill development
3.0
Company culture
2.9
Salary
2.9
Work satisfaction
2.8
Job security
2.7
Promotions
Fusion is rated 3.3 out of 5 stars on AmbitionBox, based on 191 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Fusion
based on 179 reviews
3.0
Rated by 76 Women
Rated 3.0 for Skill development and 2.8 for Work-life balance
3.4
Rated by 103 Men
Rated 3.3 for Work-life balance and 3.3 for Skill development
Work Policy at Fusion
based on 26 reviews in last 6 months
Work from office
74%
Permanent work from home
15%
Hybrid
11%
Fusion Reviews
Top mentions in Fusion Reviews
+ 5 more
Compare Fusion with Similar Companies
|  Change Company |  Change Company |  Change Company | |
|---|---|---|---|---|
Overall Rating | 3.3/5 based on 191 reviews | 3.6/5 based on 39.6k reviews | 3.7/5 based on 90.4k reviews | 3.7/5 based on 53.4k reviews |
Highly Rated for |  No highly rated category | Job security | Job security Work-life balance | Job security |
Critically Rated for | Promotions Job security Salary | Salary Promotions Work satisfaction | Promotions Salary Work satisfaction | Promotions Salary |
Primary Work Policy | Work from office 74% employees reported | Hybrid 86% employees reported | Work from office 81% employees reported | Hybrid 61% employees reported |
Rating by Women Employees | 3.0 Average rated by 76 women | 3.7 Good rated by 11.8k women | 3.8 Good rated by 26.2k women | 3.8 Good rated by 15.3k women |
Rating by Men Employees | 3.4 Average rated by 103 men | 3.5 Good rated by 25.2k men | 3.6 Good rated by 59k men | 3.7 Good rated by 35.7k men |
Job security | 2.8 Poor | 4.1 Good | 4.5 Good | 3.8 Good |
View more
Fusion Salaries
Fusion salaries have received with an average score of 2.9 out of 5 by 191 employees.
Customer Care Executive
(50 salaries)
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₹1 L/yr - ₹3 L/yr
Customer Service Executive
(38 salaries)
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₹1.1 L/yr - ₹3.2 L/yr
Customer Service Associate
(28 salaries)
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₹1.1 L/yr - ₹2.5 L/yr
Quality Analyst
(19 salaries)
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₹1.5 L/yr - ₹4.8 L/yr
Team Lead
(18 salaries)
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₹1.8 L/yr - ₹3.8 L/yr
Customer Support Executive
(16 salaries)
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₹1.1 L/yr - ₹2.5 L/yr
BPO Executive
(10 salaries)
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₹1.1 L/yr - ₹1.5 L/yr
Customer Support Associate
(9 salaries)
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₹1.1 L/yr - ₹2 L/yr
B.P.O
(9 salaries)
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₹1.1 L/yr - ₹1.5 L/yr
Customer Care Associate
(8 salaries)
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₹1 L/yr - ₹2.3 L/yr
Fusion Jobs
Popular Designations Fusion Hires for
Software Engineer
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Data Analyst
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Softwaretest Engineer
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Fusion FAQs
When was Fusion founded?
Fusion was founded in 2001. The company has been operating for 24 years primarily in the IT Services & Consulting sector.
Where is the Fusion headquarters located?
Fusion is headquartered in Gangnam,Seoul.
How many employees does Fusion have in India?
Fusion currently has more than 20+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Fusion based on the number of reviews submitted on AmbitionBox.
Does Fusion have good work-life balance?
Fusion has a work-life balance rating of 3.1 out of 5 based on 100+ employee reviews on AmbitionBox. 48% employees rated Fusion 3 or below, while 52% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Fusion work-life balance reviews for more details
Is Fusion good for career growth?
Career growth at Fusion is rated as poor, with a promotions and appraisal rating of 2.7. 48% employees rated Fusion 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Fusion promotions/appraisals reviews for more detailed insights.
What are the cons of working in Fusion?
Working at Fusion does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, job security and work satisfaction, based on 100+ employee reviews on AmbitionBox.
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