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Fusion

3.3
based on 196 Reviews

Working at Fusion

Company Summary

This BPO firm excels in customer engagement and data management, transforming traditional outsourcing into a strategic growth process in the service industry.

Overall Rating

3.3/5
based on 196 reviews
highly rated categories
11% below
industry average
highly rated categories
Critically rated for

Promotions, Job security, Salary

Work Policy
Work from office
Work from office
69% employees reported
Rotational Shift
Rotational Shift
45% employees reported
Strict timing
Strict timing
51% employees reported
No travel
No travel
70% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
Job/Soft skill training
7 employees reported
Office cab/shuttle
Office cab/shuttle
3 employees reported
Cafeteria
Cafeteria
3 employees reported
Professional degree assistance
Professional degree assistance
1 employee reported
View all benefits

About Fusion

Founded in2001 (24 yrs old)
India Employee Count11-50
Global Employee Count11-50
HeadquartersGangnam,Seoul, South Korea
Office Locations
--
Websitefusion.business
Primary Industry
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At Fusion BPO Services, we do things differently; we do things passionately and with fervor. We believe that the BPO industry is not exclusively about "outsourcing". However, it represents a continual growth process by acquiring new customers, retaining old ones, and providing service excellence – a winning formula that pays rich dividends. We offer a diverse range of call center services, including garnering potential customers, managing data efficiently, or troubleshooting technical problems and administration issues. Our host of peripheral activities is aimed to take your business ahead through a blend of manpower, technology, research, and analytics.
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Fusion Ratings

based on 196 reviews

Overall Rating

3.3/5
How AmbitionBox ratings work?
5
59
4
44
3
32
2
17
1
44

Category Ratings

3.1

Work-life balance

3.1

Skill development

3.0

Company culture

3.0

Work satisfaction

2.9

Salary

2.8

Job security

2.7

Promotions

Fusion is rated 3.3 out of 5 stars on AmbitionBox, based on 196 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Fusion
based on 184 reviews
3.1
Rated by 79 Women
Rated 3.0 for Skill development and 2.9 for Work-life balance
3.4
Rated by 105 Men
Rated 3.3 for Work-life balance and 3.2 for Skill development

Work Policy at Fusion

based on 29 reviews in last 6 months
Work from office
69%
Hybrid
17%
Permanent work from home
14%

Fusion Reviews

Top mentions in Fusion Reviews

+ 5 more

Compare Fusion with Similar Companies

Fusion
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Overall Rating
3.3/5
based on 196 reviews
3.2/5
based on 429 reviews
3.9/5
based on 655 reviews
4.8/5
based on 232 reviews
Highly Rated for
No highly rated category
No highly rated category
Work-life balance
Work-life balance
Skill development
Company culture
Critically Rated for
Promotions
Job security
Salary
Promotions
Salary
Company culture
No critically rated category
No critically rated category
Primary Work Policy
Work from office
69% employees reported
Work from office
86% employees reported
Work from office
47% employees reported
-
Rating by Women Employees
3.1
Average
rated by 79 women
3.3
Average
rated by 143 women
3.9
Good
rated by 225 women
4.8
Excellent
rated by 43 women
Rating by Men Employees
3.4
Average
rated by 105 men
3.1
Average
rated by 260 men
3.9
Good
rated by 383 men
4.8
Excellent
rated by 186 men
Job security
2.8
Poor
3.3
Average
3.5
Good
4.6
Excellent
View more

Fusion Salaries

Fusion salaries have received with an average score of 2.9 out of 5 by 196 employees.

Customer Care Executive

(50 salaries)
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₹1 L/yr - ₹3 L/yr

Customer Service Executive

(38 salaries)
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₹1.1 L/yr - ₹3.2 L/yr

Customer Service Associate

(28 salaries)
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₹1.1 L/yr - ₹2.5 L/yr

Quality Analyst

(19 salaries)
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₹1.5 L/yr - ₹4.8 L/yr

Team Lead

(18 salaries)
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₹1.8 L/yr - ₹3.8 L/yr

Customer Support Executive

(17 salaries)
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₹1.1 L/yr - ₹4 L/yr

BPO Executive

(10 salaries)
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₹1.1 L/yr - ₹1.5 L/yr

Customer Support Associate

(9 salaries)
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₹1.1 L/yr - ₹2 L/yr

B.P.O

(9 salaries)
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₹1.1 L/yr - ₹1.5 L/yr

Customer Care Associate

(8 salaries)
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₹1 L/yr - ₹2.3 L/yr

Fusion Jobs

Popular Designations Fusion Hires for
Software Engineer
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Data Analyst
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Softwaretest Engineer
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Fusion FAQs

When was Fusion founded?
Fusion was founded in 2001. The company has been operating for 24 years primarily in the IT Services & Consulting sector.
Where is the Fusion headquarters located?
Fusion is headquartered in Gangnam,Seoul.
How many employees does Fusion have in India?
Fusion currently has more than 20+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Fusion based on the number of reviews submitted on AmbitionBox.
Does Fusion have good work-life balance?
Fusion has a work-life balance rating of 3.1 out of 5 based on 100+ employee reviews on AmbitionBox. 47% employees rated Fusion 3 or below, while 53% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Fusion work-life balance reviews for more details
Is Fusion good for career growth?
Career growth at Fusion is rated as poor, with a promotions and appraisal rating of 2.7. 47% employees rated Fusion 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Fusion promotions/appraisals reviews for more detailed insights.
What are the cons of working in Fusion?
Working at Fusion does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, job security and salary & benefits, based on 100+ employee reviews on AmbitionBox.
Fusion Overview
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