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Fusion CC Executive Interview Questions and Answers

Updated 26 Mar 2022

Fusion CC Executive Interview Experiences

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CC Executive Interview Questions & Answers

user image Anonymous

posted on 26 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(7 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Why are you looking for a change?
  • Q6. What are your strengths and weaknesses?
  • Q7. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Feel free and dont get stuck at any where in between conversation.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2022.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction of yourself.
  • Ans. This is naina kumari, born and brought up in jamshedpur. My highest qualification is bachelor degree in commerce that i have completed in 2017 from jamshedpur women's college. I have a small family which consist 3 members me, my mother and my younger sister. In short that's me.
  • Answered by Naina Kumari
  • Q2. What is your experience?
  • Ans. I have 1 year experience in tata business support services as a customer care executive.
  • Answered by Naina Kumari
Round 2 - Assignment 

English language test which consists 30 question.

Round 3 - Assignment 

Typing test speed needed 30 word per minute and accuracy 90%

Round 4 - HR 

(7 Questions)

  • Q1. Introduction about yourself.
  • Q2. What was the last withdrawn salary?
  • Q3. Why you want to join our company?
  • Q4. Why we should hire you?
  • Q5. What are your hobbies?
  • Q6. What is a role of customer care executive?
  • Ans. 

    A customer care executive is responsible for providing assistance and support to customers of a company.

    • Responding to customer inquiries and resolving complaints

    • Providing product or service information to customers

    • Maintaining customer records and updating databases

    • Collaborating with other departments to ensure customer satisfaction

    • Upselling and cross-selling products or services to customers

    • Handling billing and payment...

  • Answered by AI
  • Q7. What is BPO? Describe this.
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting out specific business functions to a third-party provider.

    • BPO is a cost-effective way for companies to delegate non-core tasks such as customer service, accounting, and HR.

    • It allows companies to focus on their core competencies and improve efficiency.

    • Examples of BPO providers include Accenture, IBM, and Infosys.

    • BPO can be done onshore, nearshore, or o...

  • Answered by AI
Round 5 - Chat round 

(1 Question)

  • Q1. Suppose customer has received a damaged product. How you will handle this senario?
  • Ans. 

    We apologize for the inconvenience caused. We will replace the damaged product at the earliest.

    • Apologize for the inconvenience caused

    • Ask for details of the damaged product

    • Arrange for a replacement or refund

    • Ensure timely delivery of the replacement product

    • Follow up with the customer to ensure satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive and confident. Good communication skill is needed to crack it.

I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Introduction.....?
  • Q2. Privious job related questions?
  • Q3. Typing

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident nothing else.....

I applied via Walk-in and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Like what is ur memorable day, what is ur sallery expections, why should I hire u,

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go to give interviews you have faith in yourself and think that you will do it all

I applied via Referral and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About me and the general knowledge questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was held for very short notice they asked all the general questions I gave them all the answers and sometimes because of the consultant I had to face a issue as a fresher it was nice

I applied via Indeed and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. They asked basic question from your resume which you mentioned. Just be careful about each and every word you written on your cv.
  • Q2. Ask question on skills, like how you handle to work in pressure. What you long term goal and short term goal.
  • Q3. Tell why you left your last company?

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident, and answer briefly about everything and be calm.

I applied via Recruitment Consultant and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What do You know about SHIKSHA ?
  • Q2. What reminds you to think of your mother everytime you eat

Interview Preparation Tips

Interview preparation tips for other job seekers - Politely admit if you dont know any of the interview answers and assure them whether you get the job or not but definitely will try to learn that.

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself and work history
  • Q2. Why did you leave those companies
  • Q3. Grammar test and simple topics to speak on a minute

Interview Preparation Tips

Interview preparation tips for other job seekers - Two rounds of interview. VnA and Operations round. Be prepared with vna round through youtube and google. There could also be simple grammar test online. Give answers in simple and point wise in operations round.Its not difficult to crack.

Interview Questionnaire 

1 Question

  • Q1. Tell us about your work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Communicate well

I applied via Referral and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Self introduction
  • Q2. How much aware are you with yourself
  • Q3. Key skills knowledge about your attitude towards customers
  • Q4. How well spoken are you

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident about your experience and your knowledge for what you are known

Fusion Interview FAQs

How many rounds are there in Fusion CC Executive interview?
Fusion interview process usually has 2 rounds. The most common rounds in the Fusion interview process are Resume Shortlist and HR.

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