Fusion CC Executive Interview Questions and Answers

Q1. Introduction of yourself.
Ans. This is naina kumari, born and brought up in jamshedpur. My highest qualification is bachelor degree in commerce that i have completed in 2017 from jamshedpur women's college. I have a small family which consist 3 members me, my mother and my younger sister. In short that's me.
Answered by Naina Kumari
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Q2. What is your experience?
Ans. I have 1 year experience in tata business support services as a customer care executive.
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English language test which consists 30 question.

Typing test speed needed 30 word per minute and accuracy 90%

Q1. Introduction about yourself.
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Q2. What was the last withdrawn salary?
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Q3. Why you want to join our company?
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Q4. Why we should hire you?
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Q5. What are your hobbies?
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Q6. What is a role of customer care executive?
Ans. 
A customer care executive is responsible for providing assistance and support to customers of a company.
• Responding to customer inquiries and resolving complaints

• Providing product or service information to customers

• Maintaining customer records and updating databases

• Collaborating with other departments to ensure customer satisfaction

• Upselling and cross-selling products or services to customers

• Handling billing and payment...read more
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Q7. What is BPO? Describe this.
Ans. 
BPO stands for Business Process Outsourcing. It involves contracting out specific business functions to a third-party provider.
• BPO is a cost-effective way for companies to delegate non-core tasks such as customer service, accounting, and HR.

• It allows companies to focus on their core competencies and improve efficiency.

• Examples of BPO providers include Accenture, IBM, and Infosys.

• BPO can be done onshore, nearshore, or o...read more
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Q1. Suppose customer has received a damaged product. How you will handle this senario?
Ans. 
We apologize for the inconvenience caused. We will replace the damaged product at the earliest.
• Apologize for the inconvenience caused

• Ask for details of the damaged product

• Arrange for a replacement or refund

• Ensure timely delivery of the replacement product

• Follow up with the customer to ensure satisfaction
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