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Fusion

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3.2

based on 194 Reviews

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Fusion CC Executive Interview Questions and Answers

Updated 26 Mar 2022

Fusion CC Executive Interview Experiences

1 interview found

CC Executive Interview Questions & Answers

user image Anonymous

posted on 26 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(7 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Why are you looking for a change?
    • Add your answer
  • Q6. What are your strengths and weaknesses?
    • Add your answer
  • Q7. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Feel free and dont get stuck at any where in between conversation.

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Interview Tips & Stories
1w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

CC Executive Interview Questions & Answers

Tech Mahindra user image

posted on 16 Feb 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2022.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction of yourself.
  • Ans. This is naina kumari, born and brought up in jamshedpur. My highest qualification is bachelor degree in commerce that i have completed in 2017 from jamshedpur women's college. I have a small family which consist 3 members me, my mother and my younger sister. In short that's me.
    • Answered by Naina Kumari
    Add your answer
  • Q2. What is your experience?
  • Ans. I have 1 year experience in tata business support services as a customer care executive.
    • Answered by Naina Kumari
    Add your answer
Round 2 - Assignment 

English language test which consists 30 question.

Round 3 - Assignment 

Typing test speed needed 30 word per minute and accuracy 90%

Round 4 - HR 

(7 Questions)

  • Q1. Introduction about yourself.
    • Add your answer
  • Q2. What was the last withdrawn salary?
    • Add your answer
  • Q3. Why you want to join our company?
    • Add your answer
  • Q4. Why we should hire you?
    • Add your answer
  • Q5. What are your hobbies?
    • Add your answer
  • Q6. What is a role of customer care executive?
  • Ans. 

    A customer care executive is responsible for providing assistance and support to customers of a company.

    • Responding to customer inquiries and resolving complaints

    • Providing product or service information to customers

    • Maintaining customer records and updating databases

    • Collaborating with other departments to ensure customer satisfaction

    • Upselling and cross-selling products or services to customers

    • Handling billing and payment...

    • Answered by AI
    Add your answer
  • Q7. What is BPO? Describe this.
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting out specific business functions to a third-party provider.

    • BPO is a cost-effective way for companies to delegate non-core tasks such as customer service, accounting, and HR.

    • It allows companies to focus on their core competencies and improve efficiency.

    • Examples of BPO providers include Accenture, IBM, and Infosys.

    • BPO can be done onshore, nearshore, or o...

    • Answered by AI
    Add your answer
Round 5 - Chat round 

(1 Question)

  • Q1. Suppose customer has received a damaged product. How you will handle this senario?
  • Ans. 

    We apologize for the inconvenience caused. We will replace the damaged product at the earliest.

    • Apologize for the inconvenience caused

    • Ask for details of the damaged product

    • Arrange for a replacement or refund

    • Ensure timely delivery of the replacement product

    • Follow up with the customer to ensure satisfaction

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive and confident. Good communication skill is needed to crack it.

Customer Service Associate Interview Questions & Answers

TCS user image Anonymous

posted on 9 Nov 2021

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Got a call by a customer and they complain about water got spoiled? How to solve that issue?
    • Add your answer
  • Q2. My answer was ill say sorry about the inconvinence about the product and then ill be sending one of our executive to them to check on the product weathee it got spoiled or not if it is spoiled ill give the...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always keep your mind calm and answer the questions if u dont have any idea about the question on what interviewer is asking answer them that uk abt it or not but dont be tensed or worried

Customer Service Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 28 Feb 2021

I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why do you think you are appropriate for this job?
    • Add your answer
  • Q2. I am a fresher and it's a great opportunity for me to work in a such a big organisation and starting my career with Wipro.. And as an answer to your question about the designation then I would say that lea...
    • Add your answer
  • Q3. Why this job is important for you?
    • Add your answer
  • Q4. As everyone want to get established in life I too have a dream of self establishment and starting my career with this big Organisation with a good salary which I was told I would get if I am selected is li...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be confident. Try to be optimistic and show your strength as your weakness if they ask you about your weakness.

Customer Service Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 15 Sep 2020

I applied via Referral and was interviewed in Mar 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is communication skill
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - We have to improve our personality to apply any job, and develope your skills always, adaptability skills etc

Customer Service Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 8 Oct 2020

I applied via Recruitment Consultant and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about ur self
    • Add your answer
  • Q2. Tell me about the bpo
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting a third-party company to handle specific business processes.

    • BPOs can handle a variety of processes such as customer service, technical support, and data entry.

    • Companies outsource to BPOs to save costs and improve efficiency.

    • BPOs are often located in countries with lower labor costs, such as India and the Philippines.

    • BPOs may operate onshore, nearshore...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - keep clam and answer smartly

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image

posted on 17 Apr 2022

I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(8 Questions)

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. Why are you looking for a change?
    • Add your answer
  • Q3. Tell me about yourself.
    • Add your answer
  • Q4. What are your salary expectations?
    • Add your answer
  • Q5. What is your family background?
    • Add your answer
  • Q6. Share details of your previous job.
    • Add your answer
  • Q7. Where do you see yourself in 5 years?
    • Add your answer
  • Q8. What are your strengths and weaknesses?
    • Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Associate interview:
  • Effective Communication Skills
Interview preparation tips for other job seekers - ALWAYS KEEP CALM WHILE U ENTERING OR FACING INTERVIEW,ELABORATE YOUR OWN SKILL WHICH U LEARNT OR WHAT U GRASP ACCORDING TO UR EXPERIENCES

Customer Service Associate Interview Questions & Answers

TCS user image Anonymous

posted on 9 Oct 2019

I applied via Campus Placement and was interviewed in Sep 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Q 1 Why should I take you in TCS ? Q 2 Tell me about your dream job ? Q 3 What is your aim ? Q 4 Why you want to join TCS or why do you want to join TCS and not any other companies ?
  • Ans. 

    I should be hired in TCS because of my strong customer service skills, dedication to learning and growing, and alignment with TCS's values and goals.

    • I have excellent communication and problem-solving skills, which are essential for a Customer Service Associate role.

    • I am highly motivated and eager to learn and develop new skills, which aligns with TCS's focus on continuous learning and growth.

    • I share TCS's commitment to...

    • Answered by AI
    View 5 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers -

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 29 Mar 2022

I appeared for an interview before Mar 2021.

Round 1 - HR 

(10 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Why should we hire you?
    • Add your answer
  • Q4. Share details of your previous job.
    • Add your answer
  • Q5. Why are you looking for a change?
    • Add your answer
  • Q6. Where do you see yourself in 5 years?
    • Add your answer
  • Q7. What are your strengths and weaknesses?
    • Add your answer
  • Q8. Tell me about yourself.
    • Add your answer
  • Q9. Plz explain daily routine
  • Ans. 

    My daily routine involves assisting customers, handling inquiries, and resolving complaints.

    • Check emails and voicemails for any customer inquiries or complaints

    • Assist customers with their needs and provide solutions to their problems

    • Handle billing and payment transactions

    • Maintain a clean and organized work area

    • Attend team meetings and training sessions to improve customer service skills

    • Answered by AI
    Add your answer
  • Q10. Plz explain dehli metro
  • Ans. 

    Delhi Metro is a rapid transit system serving Delhi and its satellite cities in the National Capital Region of India.

    • Delhi Metro has a total of 10 lines and 285 stations.

    • It is the largest and busiest metro network in India.

    • The first line of Delhi Metro was opened in 2002.

    • It has both elevated and underground sections.

    • Delhi Metro has made commuting easier and faster for millions of people in Delhi and NCR.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My thinking is very good and interview is very interesting .

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Aug 2021

I applied via Naukri.com and was interviewed before Aug 2020. There were 7 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. If I tell that, it won’t be thrill, u will not prepare so directly attend and know abt the questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best
More about working at Fusion

Fusion Interview FAQs

How many rounds are there in Fusion CC Executive interview?
Fusion interview process usually has 2 rounds. The most common rounds in the Fusion interview process are Resume Shortlist and HR.

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