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Fusion CC Executive Interview Questions and Answers
Fusion CC Executive Interview Experiences
1 interview found
I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.
(7 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why should we hire you?
- Q5. Why are you looking for a change?
- Q6. What are your strengths and weaknesses?
- Q7. Tell me about yourself.
Interview Preparation Tips
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I was interviewed before Feb 2022.
(2 Questions)
- Q1. Introduction of yourself.
- Ans. This is naina kumari, born and brought up in jamshedpur. My highest qualification is bachelor degree in commerce that i have completed in 2017 from jamshedpur women's college. I have a small family which consist 3 members me, my mother and my younger sister. In short that's me.
- Q2. What is your experience?
- Ans. I have 1 year experience in tata business support services as a customer care executive.
English language test which consists 30 question.
Typing test speed needed 30 word per minute and accuracy 90%
(7 Questions)
- Q1. Introduction about yourself.
- Q2. What was the last withdrawn salary?
- Q3. Why you want to join our company?
- Q4. Why we should hire you?
- Q5. What are your hobbies?
- Q6. What is a role of customer care executive?
- Ans.
A customer care executive is responsible for providing assistance and support to customers of a company.
Responding to customer inquiries and resolving complaints
Providing product or service information to customers
Maintaining customer records and updating databases
Collaborating with other departments to ensure customer satisfaction
Upselling and cross-selling products or services to customers
Handling billing and payment...
- Q7. What is BPO? Describe this.
- Ans.
BPO stands for Business Process Outsourcing. It involves contracting out specific business functions to a third-party provider.
BPO is a cost-effective way for companies to delegate non-core tasks such as customer service, accounting, and HR.
It allows companies to focus on their core competencies and improve efficiency.
Examples of BPO providers include Accenture, IBM, and Infosys.
BPO can be done onshore, nearshore, or o...
(1 Question)
- Q1. Suppose customer has received a damaged product. How you will handle this senario?
- Ans.
We apologize for the inconvenience caused. We will replace the damaged product at the earliest.
Apologize for the inconvenience caused
Ask for details of the damaged product
Arrange for a replacement or refund
Ensure timely delivery of the replacement product
Follow up with the customer to ensure satisfaction
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 28 Jun 2021
I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. About yourself?
Interview Preparation Tips
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.
Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 12 Mar 2021
I applied via Walk-in and was interviewed in Feb 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about, salary expietion, city introduction, custom service importance, vodafone basic details
- Q2. Basic computer knowledge
Interview Preparation Tips
I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Short introduction
- Q2. What do you mean by customer service
- Ans.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer queries and concerns
It includes providing product information and resolving complaints
Good customer service can lead to customer loyalty and positive word-of-mouth
Examples include answering phone calls, responding to emails, and providing live chat support
- Q3. Scenario based questions
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Why do you think you are appropriate for this job?
- Q2. I am a fresher and it's a great opportunity for me to work in a such a big organisation and starting my career with Wipro.. And as an answer to your question about the designation then I would say that lea...
- Q3. Why this job is important for you?
- Q4. As everyone want to get established in life I too have a dream of self establishment and starting my career with this big Organisation with a good salary which I was told I would get if I am selected is li...
Interview Preparation Tips
I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself.
- Q2. What is your family background?
- Q3. Share details of your previous job.
Interview Preparation Tips
- Customer Service
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 12 Oct 2020
I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself
- Q2. What you know about you
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 11 Oct 2020
I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Group discussion and operational then HR round
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
7 Questions
- Q1. (1)what is sales?
- Ans.
Sales is the process of selling products or services to customers in exchange for money.
Sales involves identifying potential customers and their needs
It also involves promoting and demonstrating the benefits of the product or service
Closing the sale by convincing the customer to make a purchase
Following up with customers to ensure satisfaction and encourage repeat business
Examples include selling cars, insurance polici
- Q2. (2) what is E-commerce?
- Ans.
E-commerce refers to buying and selling of goods and services online.
E-commerce involves online transactions through websites or mobile apps.
It eliminates the need for physical stores and allows businesses to reach a wider audience.
Examples include Amazon, eBay, and Alibaba.
E-commerce has grown rapidly in recent years due to the convenience it offers to customers.
- Q3. (3) what is the advantages and disadvantages of online shopping?
- Q4. (4) what is online shopping?
- Ans.
Online shopping is the process of buying goods or services over the internet.
Online shopping allows customers to browse and purchase products from the comfort of their own homes.
Customers can compare prices and read reviews before making a purchase.
Popular online shopping websites include Amazon, eBay, and Walmart.
Online shopping has become increasingly popular due to its convenience and accessibility.
Payment methods f...
- Q5. (5) Tell us some name of e-commerce site.
- Ans.
E-commerce sites are online platforms where you can buy and sell products and services.
Amazon - one of the largest e-commerce sites in the world
eBay - an online auction and shopping website
Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services
Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...
- Q6. (6) Tell us about yourself?
- Q7. (7) what is your strength and weekends?
Interview Preparation Tips
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