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Fusion Customer Care Associate Interview Questions and Answers

Updated 24 Oct 2022

Fusion Customer Care Associate Interview Experiences

2 interviews found

I applied via Approached by Company and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. Are you comfortable fluent in English
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me something about yourself
  • Q2. Why do you want to work here
  • Q3. Are you comfortable Hindi and English

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was quite easy. Just lagnuge check and communication skills should be good

I applied via Approached by Company and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Tell me something about yourself

Round 2 - HR 

(3 Questions)

  • Q1. Tell me about your self
  • Q2. Why do you want to work in our company
  • Q3. What is your salary expectations

Interview Preparation Tips

Topics to prepare for Fusion Customer Care Associate interview:
  • Communication Skills
  • Languages
Interview preparation tips for other job seekers - Interview was very easy. just needed confidence . Effective communication

Customer Care Associate Interview Questions Asked at Other Companies

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Interview questions from similar companies

I applied via Naukri.com and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell us something about Indian farming? What is customer service, What is resolution? What is more convenient work from home or work from the office?
  • Ans. 

    Indian farming is an integral part of the country's economy, with diverse crops and farming practices.

    • Indian farming is characterized by a wide variety of crops grown across different regions.

    • The country is known for its production of rice, wheat, sugarcane, cotton, and spices.

    • Farming practices in India range from traditional methods to modern techniques, depending on the region and crop.

    • The Green Revolution in the 196...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepare as per the job description, search internet, prepare a sheet with probable question answers.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell about yourself, Tell about your habbits, Tell me a story on your own.
  • Q2. What do you do in your free time?
Round 3 - HR 

(1 Question)

  • Q1. What makes you want to work for our company?
Round 4 - Assignment 

Typing speed test (3 trails) to get the highest typing speed

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Associate interview:
  • Know your strenths and weakness,
  • Your opportunities and threats
  • Know about the job role and the company
Interview preparation tips for other job seekers - Way too much waiting if you really need a job you should give off your best , without expecting too much.

I applied via Recruitment Consultant and was interviewed in May 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. General questions (gk questions )

Interview Preparation Tips

Interview preparation tips for other job seekers -
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Aptitude test format from all questions

Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Introduce our family
  • Ans. 

    Our family is a close-knit group of individuals who are dedicated to providing exceptional customer care services.

    • We prioritize customer satisfaction above all else

    • We value teamwork and collaboration

    • We are committed to continuous improvement and learning

    • We strive to create a positive and welcoming environment for both customers and team members

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a bond based company
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Brief Introduction
  • Ans. Gave brief introduction about myself and future plans.
  • Answered by Harsh Bawa
Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me more about yourself and why do u want to join BPO

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and speak english fluently for 1-2 minutes.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Indeed and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me your opinion on DMRC for 2 minutes in English ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Recently I have given interviews at many firms including tech Mahindra where I got that everyone is demanding for fluency in English and an excellent communication verbal and written also if you're a fresher some similar questions will be asked by them was "why do you want to join us" "why you've choosen this field as your career start and how much you know about the field" "how would you describe your skills to make an unique impression then others"
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. With Team leader
  • Q2. Introduction, communication skills and typing speed
Round 2 - HR 

(1 Question)

  • Q1. Introduction and experience with other companies

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Details about old company
Round 3 - Technical 

(1 Question)

  • Q1. Technical questions we’re asked

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join jobs are not what is potrade in the interview

Fusion Interview FAQs

How many rounds are there in Fusion Customer Care Associate interview?
Fusion interview process usually has 3 rounds. The most common rounds in the Fusion interview process are Resume Shortlist, HR and Aptitude Test.

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Fusion Customer Care Associate Salary
based on 8 salaries
₹1 L/yr - ₹2.3 L/yr
40% less than the average Customer Care Associate Salary in India
View more details

Fusion Customer Care Associate Reviews and Ratings

based on 2 reviews

4.0/5

Rating in categories

4.0

Skill development

3.4

Work-life balance

2.9

Salary

3.0

Job security

4.0

Company culture

3.0

Promotions

4.0

Work satisfaction

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