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Firstsource Solutions

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3.7

based on 4.6k Reviews

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Firstsource Solutions Customer Service Associate (Csa) Interview Questions and Answers

Updated 29 Aug 2022

Firstsource Solutions Customer Service Associate (Csa) Interview Experiences

2 interviews found

Customer Service Associate (Csa) Interview Questions & Answers

user image

posted on 29 Apr 2022

Round 1 - Aptitude Test 
Round 2 - One-on-one 

(1 Question)

  • Q1. Please speak on a topic for a minute,Please introduce yourself.
    • Add your answer
Round 3 - Behavioral 

(1 Question)

  • Q1. Speak on a certain topic for a minute
  • Ans. 

    The benefits of exercise

    • Regular exercise can improve physical health and reduce the risk of chronic diseases

    • Exercise can also improve mental health by reducing stress and anxiety

    • Exercise can improve sleep quality and increase energy levels

    • Examples of exercise include running, swimming, and weightlifting

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident bbshhshshjjsjejhshh
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Customer Service Associate (Csa) Interview Questions & Answers

user image Anonymous

posted on 29 Aug 2022

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - First, without fear or clearly what the interviewers are asking and answer

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Q5. How to handle customers on call or mail.
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Top trending discussions

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Interview Tips & Stories
2d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Customer Service Associate (Csa) Interview Questions & Answers

Wipro user image Anonymous

posted on 27 Dec 2020

I applied via Company Website and was interviewed before Dec 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why we hire you ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you are going for interviews be confident on yourself and give your best that you are the one and perfect for this job role

Customer Service Associate (Csa) Interview Questions & Answers

IBM user image Anonymous

posted on 1 May 2021

I applied via Referral and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About your previous jobs and experience?
    • Add your answer
  • Q2. Willing to work with 24/7 day and night shifts?
    • Add your answer
  • Q3. About yourself?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident and prepare yourself in such a way as if you are going to take their interview and speak very clearly.

Customer Service Associate (Csa) Interview Questions & Answers

TCS user image Anonymous

posted on 2 Sep 2021

I applied via Walk-in and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join TCS
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and honest. Don't lie about anything.

Customer Service Associate (Csa) Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 21 Dec 2020

I applied via Walk-in and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself
    • View 9 more answers
  • Q2. Why did u left ur last company
    • View 4 more answers
  • Q3. How much salary did u expect
    • View 7 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Simply rounds will be there till the client round and the client round will be on telephone and Client normally check your gramticaly mistakes and your pronounciation and simple you'll select if u have a good communication skill and confidence you need confidence

Customer Service Associate (Csa) Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Jan 2021

Interview Questionnaire 

5 Questions

  • Q1. Tell me about your self
    • View 2 more answers
  • Q2. Daily routine
    • Add your answer
  • Q3. Last destination
    • Add your answer
  • Q4. Read about the profile for which u are going for an interview
    • Add your answer
  • Q5. In interviews, always be confident, have active listening, what exactly interviewer is asking u, listen to them and answer to all the questions with full of confidence, keep a smile on your face, beca...
    • Add your answer

Customer Service Associate (Csa) Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 23 Oct 2021

I applied via Walk-in and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About my self work experience and knowledge
    • Add your answer
  • Q2. Know about your self goood communication knowledge of computer
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You have good knowledge and communication skil and

Customer Service Associate (Csa) Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 28 Jun 2021

Interview Questionnaire 

1 Question

  • Q1. What is the biggest waterfall in the world
    • Add your answer

Customer Service Associate (Csa) Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 30 Mar 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself, what is customer service. Tell me about your daily routine
  • Ans. I told him about my self, customer is type of services where a customer service provide helps to customers and try resolve the concern as soon as possible understanding the problem resolving the concern empathised him.
    • Answered Anonymously
    Add your answer
  • Q2. What is dabit card, read the sentences
  • Ans. 

    A debit card is a payment card that allows the cardholder to make purchases by deducting funds directly from their bank account.

    • A debit card is linked to a bank account and can be used to make purchases at various merchants.

    • Unlike a credit card, a debit card does not allow the cardholder to borrow money.

    • When a transaction is made using a debit card, the funds are immediately deducted from the cardholder's bank account.

    • ...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Have to make patience and have to give answer in a better way in sentences not in words . Or have to be confident on the front of HR
More about working at Firstsource Solutions

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Customer Service Associate (Csa) interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are Aptitude Test, One-on-one Round and Behavioral.

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Firstsource Solutions Customer Service Associate (Csa) Salary
based on 13 salaries
₹1.9 L/yr - ₹3.1 L/yr
9% more than the average Customer Service Associate (Csa) Salary in India
View more details

Firstsource Solutions Customer Service Associate (Csa) Reviews and Ratings

based on 11 reviews

3.3/5

Rating in categories

3.0

Skill development

3.4

Work-life balance

2.9

Salary

3.9

Job security

2.7

Company culture

2.6

Promotions

2.7

Work satisfaction

Explore 11 Reviews and Ratings
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