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Firstsource Solutions

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3.7

based on 4.3k Reviews

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Firstsource Solutions Customer Service Associate (Csa) Interview Questions and Answers

Updated 29 Aug 2022

Firstsource Solutions Customer Service Associate (Csa) Interview Experiences

2 interviews found

Customer Service Associate (Csa) Interview Questions & Answers

user image nishchint chawathe

posted on 29 Apr 2022

Round 1 - Aptitude Test 
Round 2 - One-on-one 

(1 Question)

  • Q1. Please speak on a topic for a minute,Please introduce yourself.
    • Add your answer
Round 3 - Behavioral 

(1 Question)

  • Q1. Speak on a certain topic for a minute
  • Ans. 

    The benefits of exercise

    • Regular exercise can improve physical health and reduce the risk of chronic diseases

    • Exercise can also improve mental health by reducing stress and anxiety

    • Exercise can improve sleep quality and increase energy levels

    • Examples of exercise include running, swimming, and weightlifting

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident bbshhshshjjsjejhshh
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Customer Service Associate (Csa) Interview Questions & Answers

user image Anonymous

posted on 29 Aug 2022

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - First, without fear or clearly what the interviewers are asking and answer

Interview questions from similar companies

Customer Service Associate (Csa) Interview Questions & Answers

iEnergizer user image Anonymous

posted on 4 Feb 2023

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your day?
    • Add your answer
  • Q2. Tell me about your education?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go and try yourself if your luck is good you might crack it.

Customer Service Associate (Csa) Interview Questions & Answers

Teleperformance user image Anonymous

posted on 4 Feb 2022

I applied via Referral and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

The aptitude was so easy when I joined the Teleperformance in 2020.
It was so easy having mathematics of percentage calculation.
Second was having general knowledge questions.
And the last was English comprehensive questions...
It was so easy and you can crack the interview very easily.
I have given interview without any preparation. ?

Round 2 - Typing Test 

(3 Questions)

  • Q1. Second round was of Typing test which was taken by the recruiter in that he will gave you a paragraph and you have to type in desktop having time. Its checks the speed of typing. 🥰
    • Add your answer
  • Q2. After typing test the interviewer takes a check to your resume and Shortlist you for that job. And ask you about the personal info and what is you motive to work in this company. As such it was like they a...
    • Add your answer
  • Q3. Then the final round in which your AM takes the interview he will gave you a script and you have to translate it to hindi. It will be in English. After that he ask you about yourself and other personal in...
    • Add your answer

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Service Associate (Csa) interview:
  • General knowledge
  • English comprehensive
  • Percentage
  • General mathematics
Interview preparation tips for other job seekers - Nothing you have to be patient and calm for the interview. Be polite and sharp in the interview.
Be what you are...
All the best☺️

Customer Service Associate (Csa) Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 19 Feb 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduce your self , Q related to city where you belongs to and what is role of CSA , Some Q related to concentric and MNC .Favourite games ,hobbies etc.
    • Add your answer
  • Q2. Tell me about role of CSA. Why do you want to join MNC ,what do you know about MNC
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skill matters so keep it in mind while you are interviewing

Customer Service Associate (Csa) Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 21 Jun 2021

Interview Questionnaire 

1 Question

  • Q1. Why you want change the job?
    • Add your answer

Customer Service Associate (Csa) Interview Questions & Answers

Teleperformance user image Anonymous

posted on 31 Aug 2022

Round 1 - HR 

(2 Questions)

  • Q1. General introduction round
    • Add your answer
  • Q2. Qualification and work experience
    • Add your answer
Round 2 - Assignment 

Mcq , critical thinking and reasoning

Round 3 - One-on-one 

(1 Question)

  • Q1. Jam session , memorable day, about social media and covid 19 breakout
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - your response in English must be fluent.

Customer Service Associate (Csa) Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 17 Dec 2020

I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. Self introduce
    • Add your answer
  • Q2. About experience
    • Add your answer
  • Q3. About customer service
    • Add your answer
  • Q4. Role of csa
    • Add your answer
  • Q5. How to deal a customer
  • Ans. 

    Dealing with customers requires active listening, empathy, and problem-solving skills.

    • Listen actively to the customer's concerns

    • Show empathy and understanding towards their situation

    • Offer solutions or alternatives to resolve their issue

    • Remain calm and professional, even in difficult situations

    • Thank the customer for their business and offer assistance in the future

    • Answered by AI
    Add your answer
  • Q6. How to handle an angry customers
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be polite, be confident

Customer Service Associate (Csa) Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 23 Oct 2017

I was interviewed in Nov 2016.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What was you doing in your last job
    • Add your answer
  • Q3. Can you work in sales process
    • Add your answer
  • Q4. What do you know about Insurance
  • Ans. 

    Insurance is a contract between an individual and an insurance company, providing financial protection against potential losses.

    • Insurance is a form of risk management.

    • It involves the transfer of the risk of a potential loss from an individual to an insurance company.

    • Insurance policies are purchased to protect against various types of risks, such as property damage, liability, or health issues.

    • Premiums are paid by the i...

    • Answered by AI
    View 1 more amswer
  • Q5. What is your salary expectation
    • Add your answer

Interview Preparation Tips

Round: HR Interview
Tips: First listen each question clearly,understand it & give answer confidently.

Skills: Sales, Confidence

Customer Service Associate (Csa) Interview Questions & Answers

Teleperformance user image Talha

posted on 10 Mar 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - if you had lost everything and don't have any future scope left with you please join it to earn your daily bread
More about working at Firstsource Solutions

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Customer Service Associate (Csa) interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are Aptitude Test, One-on-one Round and Behavioral.

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based on 1 Firstsource Solutions interview
WalkIn
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Low Confidence means the data is based on a small number of responses received from the candidates.

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Firstsource Solutions Customer Service Associate (Csa) Salary
based on 13 salaries
₹1.9 L/yr - ₹3.1 L/yr
9% more than the average Customer Service Associate (Csa) Salary in India
View more details

Firstsource Solutions Customer Service Associate (Csa) Reviews and Ratings

based on 11 reviews

3.3/5

Rating in categories

3.0

Skill development

3.4

Work-Life balance

2.9

Salary & Benefits

3.9

Job Security

2.7

Company culture

2.6

Promotions/Appraisal

2.7

Work Satisfaction

Explore 11 Reviews and Ratings
Firstsource Solutions Salaries in India
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Senior Customer Service Associate
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₹1 L/yr - ₹6.3 L/yr

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