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Firstsource Solutions

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3.6

based on 4.7k Reviews

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Firstsource Solutions Customer Service Associate (Csa) Reviews

Updated 12 Feb, 2023
Overall Rating
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3.3/5
based on 11 reviews

Rating distribution

Category Ratings

3.9

Job security

3.4

Work-life balance

3.0

Skill development

2.9

Salary

2.7

Company culture

2.7

Work satisfaction

2.6

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

46% employees reported

Flexible timing

Flexible timing

64% employees reported

No travel

No travel

72% employees reported

View more detailed insights

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Top Mentions in Firstsource Solutions Customer Service Associate (Csa) Reviews

11 reviews found

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2w (edited)
timepasstiwari
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A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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People also ask about Firstsource Solutions's Customer Service Associate (Csa)s

Is Firstsource Solutions a good place to work for Customer Service Associate (Csa)s?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.3 out of 5 from over 11 employee reviews, it's clear that most customer service associate (csa)s have an average experience working at Firstsource Solutions. Job security holds the highest rating at 3.9, while career growth is rated the lowest amongst all factors at 2.6.
Does Firstsource Solutions pay their Customer Service Associate (Csa)s well?
According to AmbitionBox reviews, Firstsource Solutions customer service associate (csa)s rate their salary and benefits at 2.9 out of 5, based on 11 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Firstsource Solutions's customer service associate (csa)s salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for customer service associate (csa)s, click here .
How is the work culture at Firstsource Solutions for Customer Service Associate (Csa)s?
Work culture at Firstsource Solutions for customer service associate (csa)s is rated 2.7 out of 5 by 11 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction.
How is the job security at Firstsource Solutions for Customer Service Associate (Csa)s?
Based on 11 reviews on AmbitionBox, Firstsource Solutions's customer service associate (csa)s rate job security at 3.9 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions.

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Firstsource Solutions Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 46% of employees reported the working days at Firstsource Solutions as Rotational Shift. 64% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more
Firstsource Solutions Customer Service Associate (Csa) Salary
based on 16 salaries
₹1.9 L/yr - ₹2.5 L/yr
8% more than the average Customer Service Associate (Csa) Salary in India
View more details
Employee Benefits for Firstsource Solutions Customer Service Associate (Csa)
healthInsurance
Health insurance
1 total response
softskill
Job/Soft skill training
2 total responses
meal
Cafeteria
2 total responses
degree
Professional degree assistance
1 total response
View All
Compare Firstsource Solutions with

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