Concentrix Corporation Senior Technical Support Engineer Interview Questions, Process, and Tips

Basic Communication Test.

Q1. HR will ask some common interview questions along with 5-6 technical Questions.
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Q2. What is Domain Name System?
Ans. 
Domain Name System (DNS) is a system that translates domain names to IP addresses on the internet.
• DNS is like a phone book for the internet, translating human-readable domain names (like google.com) to machine-readable IP addresses (like 172.217.3.206).

• DNS helps users access websites and other online services by resolving domain names to their corresponding IP addresses.

• DNS servers store DNS records that contain inform...read more
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Q3. What is Active Directory?
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows administrators to control access and permissions

• Facilitates single sign-on for users across network services
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Q4. What is DHCP and it's full form?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.
• DHCP is used to automatically assign IP addresses to devices on a network.

• It helps in reducing the manual effort required to configure IP addresses on each device.

• DHCP servers lease IP addresses to devices for a specific period of time.

• DHCP also provides other network configurati...read more
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Q5. What is DORA Process?
Ans. 
DORA Process stands for Define, Observe, Reflect, and Adjust. It is a continuous improvement process used in technical support.
• Define the problem or goal

• Observe the current situation or process

• Reflect on what could be improved

• Adjust processes or strategies accordingly

• Example: Using DORA Process to improve response time in technical support tickets
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Q6. Some other questions like Windows latest version and other basic technical questions could be there.
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Q1. You'll be provided with a study meterials once the HR round is cleared and in the technical round the panel will ask from the meterial itself. But it depends on the manager how many questions he/she would ...read more
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Q1. Basic Versant test.
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Q1. Basic Chat Assessment to check accuracy.
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Q1. Explane Active Directory
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Q2. Centralized Mgmt
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Q3. Group Policy, kerberos, DOmain Controller, LDAP protocol, SSO, Trust relationships, Redundancy and fault tolerance, Auditing and logging, Schema,
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why are you looking for a change?
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Q5. Where do you see yourself in 5 years?
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Q6. What are your strengths and weaknesses?
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Q7. Tell me about yourself.
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General computers peripheral and hardware troubleshooting and network related

Q1. What is no post situation with computer?
Ans. 
No post situation with computer refers to a scenario where the computer fails to complete the Power-On Self-Test (POST) process.
• It could be due to hardware failure, such as a faulty power supply, motherboard, or RAM.

• It could also be due to software issues, such as corrupted BIOS or operating system files.

• Troubleshooting steps include checking hardware connections, resetting BIOS, and running diagnostic tests.

• Examples o...read more
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Q2. What's is Boot process
Ans. 
The boot process is the sequence of events that occur when a computer system is turned on.
• The BIOS (Basic Input/Output System) performs a Power-On Self-Test (POST)

• The BIOS loads the bootloader from the boot device

• The bootloader loads the operating system kernel

• The kernel initializes the system and loads necessary drivers and services

• The user is presented with a login screen or desktop environment
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Q3. What input output device's
Ans. 
Input/output devices are hardware components that allow users to interact with a computer system.
• Examples of input devices include keyboards, mice, scanners, and microphones.

• Examples of output devices include monitors, printers, and speakers.

• Some devices, such as touchscreens and webcams, can function as both input and output devices.

• Input/output devices are essential for user interaction with computer systems.
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Q4. How to make sure that internet is working
Ans. 
To check if internet is working, perform basic troubleshooting steps and use online tools.
• Check if other devices are able to connect to the internet

• Restart the router/modem and the device

• Check if the device has a valid IP address

• Ping a website or IP address to check for connectivity

• Use online tools like speedtest.net to check for internet speed

• Contact the internet service provider for further assistance
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Q1. We need to dictate the mentioned passage
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Q2. Answer questions as per given passage
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Q1. Tell me about yourself
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Q2. Why you want to join this company
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Q1. Tell me about yourself
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