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Salesforce Senior Technical Support Engineer Interview Questions and Answers

Updated 17 Mar 2021

Salesforce Senior Technical Support Engineer Interview Experiences

1 interview found

I applied via Company Website and was interviewed in Sep 2020. There were 7 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How Authorization and authentication different?
  • Ans. 

    Authentication is the process of verifying the identity of a user, while authorization is the process of granting access to specific resources.

    • Authentication confirms the identity of a user through credentials such as username and password.

    • Authorization determines what resources a user can access based on their authenticated identity.

    • Authentication is the first step in the authorization process.

    • Examples of authenticati...

  • Answered by AI
  • Q2. What tool tableau use for optimization of deployments?
  • Ans. 

    Tableau uses Tableau Server for optimization of deployments.

    • Tableau Server provides centralized management and scalability for Tableau deployments.

    • It allows for easy sharing and collaboration of dashboards and data sources.

    • Tableau Server also offers features such as load balancing, failover, and backup and recovery.

    • It can be deployed on-premises or in the cloud, depending on the organization's needs.

    • Tableau also offers...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to know basics of data visualization and LOD expression. All chart functions and little bit of understanding query language to create data.

Skills evaluated in this interview

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Explain about data scrapping,computer vision,agile methodologies,change request,testing methods
  • Ans. 

    Data scraping, computer vision, agile methodologies, change request, and testing methods are all important aspects of software engineering.

    • Data scraping involves extracting data from websites or other sources.

    • Computer vision involves using algorithms to interpret and analyze visual data.

    • Agile methodologies are a set of principles for software development that prioritize flexibility and collaboration.

    • Change requests are...

  • Answered by AI
  • Q2. Explain about project i worked in

Interview Preparation Tips

Interview preparation tips for other job seekers - interviewer was very friendly and i had good experience.2 technical rounds one client round and one HR round

Skills evaluated in this interview

I applied via Recruitment Consultant and was interviewed in Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Qurstions on work experience, html, css, javascript and react. Js

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident when you don't know the answer be truthful and prepare well on your domain.

I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Scenerio based SQL and informatica related Questions were asked for ETL developer position

Interview Preparation Tips

Interview preparation tips for other job seekers - 2 technical interview and questions asked from basic to current update on tools

I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Java 8 features - Stream API, Functional interface (Predicate, Binary Operators, Function), Permgen V/s Metaspace, Date and Time API
  • Q2. Spring boot annotations - @SpringBootApplication, @RestController, @GetMapping, @PostMapping, @Service, @Repository
  • Q3. Coding Question 1 - Find sum of squares of numbers in list using stream API.
  • Ans. 

    Find sum of squares of numbers in list using stream API.

    • Use mapToInt() to convert list of integers to IntStream

    • Use map() to square each element of IntStream

    • Use sum() to get the sum of squares

  • Answered by AI
  • Q4. Coding Question 2 - Searching in 2D sorted array row wise and column wise.
  • Ans. 

    Searching in 2D sorted array row wise and column wise.

    • Start from the top right corner or bottom left corner

    • Compare the target with the current element

    • Move left or down if target is smaller or move right or up if target is larger

    • Repeat until target is found or out of bounds

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well and also do lots of hands on coding.

Skills evaluated in this interview

Interview Questionnaire 

1 Question

  • Q1. Strings, arrays, dp

Interview Questionnaire 

1 Question

  • Q1. Data Structures, Algorithms, System designing, Azure

I applied via Campus Placement and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Describe the best project of yours till now.
  • Q2. Find the shortest path in a graph between 2 given vertices.
  • Ans. 

    Use Dijkstra's algorithm to find the shortest path between 2 vertices in a graph.

    • Implement Dijkstra's algorithm to find the shortest path

    • Create a priority queue to keep track of the vertices with the shortest distance

    • Use a visited set to avoid revisiting vertices

    • Stop when the destination vertex is reached

    • Return the shortest path found

    • Example: finding the shortest path between A and D in a graph with weighted edges: A->...

  • Answered by AI
  • Q3. Given an array, find how many such pairs having sum equal to 0 are there?
  • Ans. 

    Find pairs in an array with sum equal to 0.

    • Use a hash table to store the frequency of each element.

    • Iterate through the array and for each element, check if its complement (negative value) exists in the hash table.

    • If it exists, add the frequency of the complement to the count of pairs.

    • Return the count of pairs.

    • Example: array = [2, -2, 3, 0, -3], pairs = 2 (-2, 2 and -3, 3)

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - There was an online coding test consisting of 3 questions to be solved in 1.5 hr.
After that, there were 3 interview rounds in total. 2 technical and 1 HR round.

Skills evaluated in this interview

I appeared for an interview in Jul 2019.

Interview Questionnaire 

4 Questions

  • Q1. 1. Java questions basee on interfaces, Exception Handling, inheritance, Steam API;
  • Q2. 2. SQL questions related to joins, sub-queries, nth highest salary;
  • Q3.  3. Basic algorithms questions based on Arrays/Linked List.
  • Q4. 4. Puzzles based on basic aptitudes test.

Interview Preparation Tips

Interview preparation tips for other job seekers - I was interviewed for Java Developer. I had 4 rounds (all technical rounds). Each rounds comprises questions related to Java/Puzzles/Algorithms and my experience of project.

Go through your resume. Things should be relevant and one should have clear understanding of basics.

Interview Questionnaire 

9 Questions

  • Q1. System design of traffic signal
  • Ans. 

    Design a traffic signal system

    • Identify the number of lanes and intersections

    • Determine the traffic flow and peak hours

    • Choose appropriate sensors and controllers

    • Implement a synchronization algorithm

    • Consider emergency vehicle prioritization

    • Include pedestrian crossing signals

    • Ensure compliance with local regulations

  • Answered by AI
  • Q2. Data structures
  • Q3. Oops spring jdbc
  • Q4. Hashmap implementation
  • Ans. 

    Hashmap is a data structure that stores key-value pairs and provides constant time complexity for insertion, deletion, and retrieval.

    • Hashmap uses hashing function to map keys to indices in an array

    • Collisions can occur when multiple keys map to the same index, which can be resolved using separate chaining or open addressing

    • Java implementation: HashMap map = new HashMap<>();

  • Answered by AI
  • Q5. Pattern printing code
  • Ans. 

    Printing patterns using code

    • Identify the pattern to be printed

    • Use loops to print the pattern

    • Adjust the loop variables to control the pattern

    • Use conditional statements to modify the pattern

    • Examples: printing stars, triangles, squares, etc.

  • Answered by AI
  • Q6. Common point in linked list
  • Ans. 

    Common point in linked list refers to the node where two or more linked lists intersect.

    • The common point can be found by traversing both linked lists and comparing the nodes.

    • The common point can also be found by using two pointers, one for each linked list, and moving them until they meet at the common point.

    • Examples include finding the intersection point of two linked lists or finding the loop in a linked list.

  • Answered by AI
  • Q7. Optimization
  • Q8. Synchronisation
  • Q9. Threads

Skills evaluated in this interview

Salesforce Interview FAQs

How to prepare for Salesforce Senior Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Salesforce. The most common topics and skills that interviewers at Salesforce expect are Technical Support, Salesforce, Troubleshooting, Customer Service and CRM.
What are the top questions asked in Salesforce Senior Technical Support Engineer interview?

Some of the top questions asked at the Salesforce Senior Technical Support Engineer interview -

  1. What tool tableau use for optimization of deploymen...read more
  2. How Authorization and authentication differe...read more

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Salesforce Senior Technical Support Engineer Salary
based on 129 salaries
₹14.5 L/yr - ₹33 L/yr
184% more than the average Senior Technical Support Engineer Salary in India
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4.2/5

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