Salesforce Senior Technical Support Engineer Reviews by 10+ Employees | Rated 3.9/5

What employees say about Salesforce?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

66% employees reported

Strict (9pm - 6am)

57% employees reported

No travel

86% employees reported

View more detailed insights

Gender based rating

3.7

Rated by Women

6 reviews

3.9

Rated by Men

6 reviews

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Top Mentions in Salesforce Senior Technical Support Engineer Reviews

13 reviews found

Sort by: Popular

Senior Technical Support Engineer in Bangalore / Bengaluru

Full Time

Technology / IT Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 17 Jan 2025

Likes

Yes, benefits are great.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

nothing as of now.

Senior Technical Support Engineer in Hyderabad / Secunderabad

Full Time

Software Development Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

1.0

Skill development

4.0

Job security

1.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 23 Dec 2024

Likes

Great but they run politics

Salary - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Politics

Skill development - Bad
Promotions - Bad

Senior Technical Support Engineer in Bangalore / Bengaluru

Full Time

IT Network Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 15 Jul 2024

Likes

I will say nothing ...everybody is just looking out there.

Dislikes

Micro management and threats of pip

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Senior Technical Support Engineer in Hyderabad / Secunderabad

Full Time

Software Development Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Dec 2023

Likes

Excellent Work Environment Excellent Work Culture Excellent career opportunities Excellent Leadership Excellent people Everything is incredible

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing of as of now

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Technical Support Engineer in Hyderabad / Secunderabad

Full Time

Software Development Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

3.0

Skill development

5.0

Job security

5.0

Promotions

2.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Apr 2023

Likes

Best in class Benefits in terms of insurance, leaves and Wellness.

Salary - Excellent
Job security - Excellent
Promotions - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Some of the best Salesforce Developers are working as a Support Engineer offering Technical expertise to the Developers implementing the products. These Engineers are parallelly working on 4-5 different customer issues in a day and sometimes are under a lot of pressure of feedbacks and KPIs. However, they don't seem to receive theright appreciations a Developer deserves within the company or outside by the customers....Read More

Work satisfaction - Poor

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Technical Support Engineer in Gurgaon / Gurugram

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 08 Nov 2023

Likes

Salesforce is awesome. Perks, benefits, compensation.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Sometimes it gets tiring. Customer support job involves dealing with difficult customers all the time.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Technical Support Engineer in Hyderabad / Secunderabad

Full Time

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Aug 2023

Likes

Just the brand

Salary - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salaries, promotions, no flexible work

Promotions - Poor
Work satisfaction - Bad

Work Details

Work policy: 2 days/week from office

Work timings: Strict Timings

Work related travel: This is a desk job.

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Senior Technical Support Engineer in Bangalore / Bengaluru

Full Time

Operations, Maintenance & Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 May 2023

Likes

All good

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Sometimes higher level engineers shows partiality

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Senior Technical Support Engineer in Hyderabad / Secunderabad

Full Time

Customer Success Group Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Apr 2022

Likes

Work Life balance, benefits, employee centric policies

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Front line managers in India do not carry the product company mindset but keep showing their service industry behavior.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Technical Support Engineer in Hyderabad / Secunderabad

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Jan 2025

Likes

Food and ambiance

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Team collaboration

Senior Technical Support Engineer in Hyderabad / Secunderabad

Business Intelligence & Analytics Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 May 2021

Likes

Great place to work , collaborate ,learn and grow with all possible perks and benifits.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing.

Work Details

Work is great and high job satisfaction

Work timings: Flexible Timings

Work related travel: This is a desk job.

Top trending discussions

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Career Advice

2w (edited)

a team lead

I'm getting a good offer after joining a company. It's been 10 days only . Can i leave it?

I recently joined a new company, and within 10 days, I received a more attractive offer from another company. Can I resign without serving the notice period? Would declining any salary and relieving letter (Experience Letter) it easier for the company to agree to my departure?

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 13 Salesforce reviews submitted by Salesforce employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Salesforce is the right company for you. 66% of employees reported ...Read more

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