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Salesforce Senior Technical Support Engineer Interview Questions and Answers

Updated 17 Mar 2021

1 interview found

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I applied via Company Website and was interviewed in Sep 2020.

7 Interview Rounds

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to know basics of data visualization and LOD expression. All chart functions and little bit of understanding query language to create data.

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
3
 Average
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via LinkedIn and was interviewed in Dec 2023.

3 Interview Rounds

1

HR Round (2 Questions)

  • Q1. Why ServiceNow?
  • Q2. What is your salary expectation?
2

One-on-one Round (3 Questions)

  • Q1. Why ServiceNow?
  • Q2. Are you good at coding?
  • Q3. Tell me your experience
3

Technical Round (1 Question)

  • Q1. Write a function to return unique numbers

Interview Preparation Tips

Interview preparation tips for other job seekers - Study coding hard

Skills evaluated in this interview

Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 2-4 weeks
Result
Selected  Selected

I applied via Company Website and was interviewed before Jul 2023.

1 Interview Round

1

Case Study Round

Customer support related

Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 4-6 weeks
Result
 Not Selected

I applied via Company Website and was interviewed in Oct 2024.

3 Interview Rounds

1

Technical Round (2 Questions)

  • Q1. How does internet works
  • Q2. HTTP codes SQL troubleshooting
2

Technical Round (1 Question)

  • Q1. SQL python java
3

HR Round (2 Questions)

  • Q1. Salary negotiations
  • Q2. Work shifts questions
Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

2 Interview Rounds

1

Technical Round (2 Questions)

  • Q1. Trouble shooting steps
  • Q2. Challenge situation
2

Technical Round (2 Questions)

  • Q1. Why Microsoft you choose
  • Q2. Diversity inclusion related topic
Interview experience
3
 Average
Difficulty level
 Easy
Duration
 -
Result
Selected  Selected

I applied via Campus Placement and was interviewed in Nov 2024.

3 Interview Rounds

1

Aptitude Test Round

It was a 1 hour assessment with 10 quantitative, 10 technical, and 20 verbal questions, followed by essay and email writing tasks.

2

Group Discussion Round

It was initially planned as a GD but ended as Self introduction and project explanation in a common forum.

3

HR Round (2 Questions)

  • Q1. They asked scenario based questions about handling customer issues
  • Q2. They asked me why i applied for this role since i am from BE CSE background and several certifications
Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

Technical Round (2 Questions)

  • Q1. Few linux commands
  • Q2. Explain few, Any command for example
Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

Technical Round (2 Questions)

  • Q1. What is cloud support
  • Q2. What is cus support

Interview Preparation Tips

Interview preparation tips for other job seekers - Na

Skills evaluated in this interview

Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

Technical Round (2 Questions)

  • Q1. 2 rounds conducted 1st was technical were the question mainly consist of linux commands and sql basic plus scenario based questions. 2nd round was managerial ro...read more
  • Q2. Dml,ddl, how to open process in linux

Skills evaluated in this interview

Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 2-4 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2023.

3 Interview Rounds

1

Basic Communication Round (2 Questions)

  • Q1. Tell me about yourself
  • Q2. Current Job role
2

HR Round (2 Questions)

  • Q1. Work Experience
  • Q2. Current Job roles and KPIs
3

Technical Round (2 Questions)

  • Q1. OS Troubleshooting
  • Q2. Network Troubleshooting

Salesforce Interview FAQs

How to prepare for Salesforce Senior Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Salesforce. The most common topics and skills that interviewers at Salesforce expect are Technical Support, Salesforce, Troubleshooting, Customer Service and CRM.
What are the top questions asked in Salesforce Senior Technical Support Engineer interview?

Some of the top questions asked at the Salesforce Senior Technical Support Engineer interview -

  1. What tool tableau use for optimization of deploymen...read more
  2. How Authorization and authentication differe...read more

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Salesforce Senior Technical Support Engineer Salary
based on 101 salaries
₹14.5 L/yr - ₹33 L/yr
187% more than the average Senior Technical Support Engineer Salary in India
View more details

Salesforce Senior Technical Support Engineer Reviews and Ratings

based on 11 reviews

3.9/5

Rating in categories

3.4

Skill development

3.7

Work-Life balance

3.8

Salary & Benefits

3.5

Job Security

3.8

Company culture

3.5

Promotions/Appraisal

3.1

Work Satisfaction

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