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Cogent E Services

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3.3

based on 2.9k Reviews

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Cogent E Services Customer Service Associate (Csa) Interview Questions and Answers for Experienced

Updated 10 Apr 2023

Cogent E Services Customer Service Associate (Csa) Interview Experiences for Experienced

4 interviews found

Customer Service Associate (Csa) Interview Questions & Answers

Anonymous

posted on 14 Jan 2023

Interview experience

Excellent

Difficulty level

Hard

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(2 Questions)

Q1. What are you goal for this company?

Ans. I achieve all targets for this company and increase my skills

Answered Anonymously

Add your answer

Q2. What do you want to join our company?

Ans. I want a good platform to start my career and explore my skills I know this company will help me to grow my knowledge and skills and its a wonderful opportunity to start my Career.

Answered Anonymously

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Self confidence and skills are one of best weapon of achievements of life

Customer Service Associate (Csa) Interview Questions & Answers

Anonymous

posted on 10 Apr 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all tips

Round 2 - HR

(2 Questions)

Q1. Self introduction, experiences,

Add your answer

Q2. Salary expectations, Why we choosing company

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak with politely with the HR or whoever interviewing

Customer Service Associate (Csa) Interview Questions & Answers

Anonymous

posted on 14 Jan 2023

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - HR

(2 Questions)

Q1. They ask the introduction

Add your answer

Q2. Speak 1 minute in any topic in English

Ans.

The importance of effective communication in customer service

Effective communication is crucial in customer service to understand and address customer needs
Clear and concise communication helps build trust and rapport with customers
Active listening and empathy are key components of effective communication
Using positive language and tone can enhance customer satisfaction
Providing accurate and timely information is essen

Answered by AI

Add your answer

Round 3 - One-on-one

(2 Questions)

Q1. They ask the introduction

Add your answer

Q2. Ask the salary expectation

Add your answer

Round 4 - Client Interview

(1 Question)

Q1. Client ask the question his company/process related.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give the answer to be very honestly because the will check your communication and confidence level.

Customer Service Associate (Csa) Interview Questions & Answers

Anonymous

posted on 11 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire

4 Questions

Q1. You might be asked this question again and again. Why should we choose you ?

Add your answer

Q2. What was your work in last job ?

Add your answer

Q3. What do you expect your salary ?

Add your answer

Q4. Where do you find yourself in next 2 years in this company ?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always face the interview without fear after all they are also human being. Just get relax and answer them whatever they ask.

Top trending discussions

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Interview Tips & Stories

4d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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Interview questions from similar companies

Customer Service Associate (Csa) Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 21 Dec 2020

I applied via Walk-in and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. Tell me something about yourself

View 9 more answers

Q2. Why did u left ur last company

View 4 more answers

Q3. How much salary did u expect

View 7 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Simply rounds will be there till the client round and the client round will be on telephone and Client normally check your gramticaly mistakes and your pronounciation and simple you'll select if u have a good communication skill and confidence you need confidence

Customer Service Associate (Csa) Interview Questions & Answers

Teleperformance

Anonymous

posted on 1 Aug 2022

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - One-on-one

(2 Questions)

Q1. Introduction, hobbies, life goals

Add your answer

Q2. They will test spoken english, they asked me to speak for 30 minutes.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare well on introduction they will ask about
1) goals
2) hobbies
3)relocation
4) process

Customer Service Associate (Csa) Interview Questions & Answers

Teleperformance

Anonymous

posted on 8 Jun 2021

I applied via Referral and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire

2 Questions

Q1. Introduction

Add your answer

Q2. Interests

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Make yourself comfort an confident enough . That's all you need . Believe in yourself .

Customer Service Associate (Csa) Interview Questions & Answers

TCS

Anonymous

posted on 2 Sep 2021

I applied via Walk-in and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. Why do you want to join TCS

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and honest. Don't lie about anything.

Customer Service Associate (Csa) Interview Questions & Answers

Wipro

Anonymous

posted on 27 Dec 2020

I applied via Company Website and was interviewed before Dec 2019. There were 5 interview rounds.

Interview Questionnaire

1 Question

Q1. Why we hire you ?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you are going for interviews be confident on yourself and give your best that you are the one and perfect for this job role

Customer Service Associate (Csa) Interview Questions & Answers

Teleperformance

soniya

posted on 10 Sep 2020

Interview Questionnaire

2 Questions

Q1. Why do you wants to do the job

Add your answer

Q2. When i did interview very well with full confident then also the company won't select me

Add your answer

Cogent E Services Interview FAQs

How many rounds are there in Cogent E Services Customer Service Associate (Csa) interview for experienced candidates?

Cogent E Services interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the Cogent E Services interview process for experienced candidates are Resume Shortlist, HR and One-on-one Round.

What are the top questions asked in Cogent E Services Customer Service Associate (Csa) interview for experienced candidates?

Some of the top questions asked at the Cogent E Services Customer Service Associate (Csa) interview for experienced candidates -

Client ask the question his company/process relat...read more
They ask the introduct...read more
Non banking financial sect...read more

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Cogent E Services Interviews By Designations

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Cogent E Services Customer Service Associate (Csa) Interview Process for Experienced

based on 3 interviews

2 Interview rounds

Resume Shortlist Round
HR Round

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3.7

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Cogent E Services Customer Service Associate (Csa) Salary

based on 15 salaries

₹1.3 L/yr - ₹2.5 L/yr

8% less than the average Customer Service Associate (Csa) Salary in India

View more details

Cogent E Services Salaries in India

Customer Service Associate 906 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Executive 564 salaries	₹0 L/yr - ₹0 L/yr
Customer Care Executive 508 salaries	₹0 L/yr - ₹0 L/yr
Team Lead 400 salaries	₹0 L/yr - ₹0 L/yr
Customer Support Executive 335 salaries	₹0 L/yr - ₹0 L/yr