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Teleperformance
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Filter reviews by Teleperformance Customer Service Associate Navi Mumbai Reviews
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a deputy manager
4d
Job at Risk because of AI 🚨
The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.
🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.
What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.
💡 How do you see AI reshaping the BPO industry? Share your thoughts
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Customer Service Associate interview
Q1. Situational: If customer gets damaged product and he is saying he want to r ... read more
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Customer Service Associate interview
Q2. What is the important part of appology to the customer?
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Customer Service Associate interview
Q3. What is customer service? What is your daily routine? What did BPO industry ... read more
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Teleperformance Customer Service Associate Reviews by Locations
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Teleperformance Navi Mumbai Reviews by Designations
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