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Engaged Employer

Tech Mahindra

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3.5

based on 35.2k Reviews

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Tech Mahindra Senior Customer Service Executive Reviews

Updated 5 Mar, 2025

Overall Rating

3.1/5

based on 91 reviews

Rating distribution

33 (36.3%)

14 (15.4%)

20 (22.0%)

3 (3.3%)

21 (23.1%)

Category Ratings

3.1

Job security

3.0

Company culture

2.9

Salary

2.9

Skill development

2.8

Work-life balance

2.8

Work satisfaction

2.5

Promotions

What employees say about Tech Mahindra?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

78% employees reported

Flexible timing

56% employees reported

No travel

77% employees reported

View more detailed insights

Gender based rating

3.0

Rated by Women

28 reviews

3.1

Rated by Men

61 reviews

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Top Mentions in Tech Mahindra Senior Customer Service Executive Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

91 reviews found

Sort by: Popular

Senior Customer Service Executive in New Delhi

Full Time

Customer Success, Service & Operations - Other Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 27 Sep 2024

Likes

Better sallery package, both side cab up to 40 km or more. Hiring HR are helpful.

Salary - Good

Dislikes

Management is maniac. Process HR is chapri. TL's are khachre type creature with 0% process knowledge. No increment, 0% chance of grow. People are already decided for IGP's.

Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Senior Customer Service Executive in Noida (working remotely)

Full Time

Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

2.0

Job security

1.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 15 Feb 2025

Likes

Our colleagues and supervisor behaviour

Skill development - Good
Company culture - Excellent

Dislikes

Salary - Poor
Job security - Poor
Promotions - Bad

What people are saying about Tech Mahindra

View All

an associate software engineer

5d (edited)

Advice for freshers joining as ASE

Join here only if you want to stay on bench for a year and expect termination. Believe me, you will never get any projects. If you have some luck left, you will be allocated to ENS projects (neither growth nor job security). Forget of working in soft... read more

Got a question about Tech Mahindra?

Ask anonymously on communities.

Senior Customer Service Executive in Noida

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 05 Feb 2025

Likes

Job security - Good
Company culture - Good
Work-life balance - Good

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Full Time

Other Hospital Staff Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Jan 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in New Delhi

Full Time

Customer Success, Service & Operations - Other Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 23 Jan 2025

Likes

Good teammates

Dislikes

So much politics and bad management

Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Senior Customer Service Executive in Hyderabad / Secunderabad

Full Time

Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 02 Jan 2025

Likes

Nothing

Job security - Excellent

Dislikes

Everything is very complex.

Salary - Poor
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Faridabad

Full Time

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 16 Dec 2024

Likes

Tech Mahindra gives salary on time. Thats the only thing I like. Apart from it nothing is good at Tech Mahindra.

Dislikes

Salary structure. And less employee friendly was.

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

You are reading trusted reviews. Keep reading to find out more about Tech Mahindra.

Senior Customer Service Executive in Hyderabad / Secunderabad (working remotely)

Full Time

Sales Support & Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 16 Nov 2024

Likes

Culture

Job security - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Salary not up to the mark.. this is only for begginers

Salary - Poor
Promotions - Poor

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Senior Customer Service Executive in Noida

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Oct 2024

Likes

Everything.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing as such possible to say.

Work Details

Work timings: Strict Timings

Senior Customer Service Executive in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

3.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 02 Jul 2024

Likes

Nothing was good and not even colleagues

Dislikes

Everything was disappointing and a huge let down

Salary - Poor
Skill development - Poor
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Senior Customer Service Executive in Noida

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 15 Dec 2023

Likes

Team mates are helpful only

Dislikes

No body is there to take the accountability, no bio breaks allow, can't take a break more then 30 minutes. No buffer time to login, checking emails and updates but strictly forcing you to be updated. You can't track your ops and working hours. Only TL can see that on the next day. Worst transport ever always ready to help you with no solution.

Skill development - Poor
Promotions - Poor
Company culture - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Noida

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 Sep 2023

Likes

Nothing is likeable. All are worst. I am from Verizon chat process. Rahul Anand the director of Verizon chat process in noida. He 65 old man. And Always looking for a beautiful and unmarried girls. He should be fired from his job.

Dislikes

All the management team the TL Varun kumar and his sleeping partner aasish sharma. So called SME.they are not helping me. They always talking about party and all. all the time

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Noida

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 25 Jan 2023

Likes

Seriously I don't like working here at all. The management is worse here. If u have a pretty face then u have a chance here. Transport is worse. Wfh is available but still can't opt for it

Dislikes

(Asos)Management is cancer here, mostly perverts, no job security, employee centricity is zero. A tl having 10 complaints with 4 posh is still a Tl here. Growth is only if u r a pretty girl. U get promoted no doubt but get demoted according to their convinience. Transport is pathetic here. No matter ur band or performance u ll be judged on every other thing apart from performance. My advice look for another organisation....Read More

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Senior Customer Service Executive in Noida

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

3.0

Skill development

1.0

Job security

3.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 26 May 2024

Likes

Salary

Salary - Excellent

Dislikes

Management is so poor Also there is no job security..

Job security - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Noida (working remotely)

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Feb 2024

Likes

Team leads were very supportive

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Noida

Full Time

BPO Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 09 Nov 2023

Likes

Salary & Benifits and Cab Service

Salary - Excellent
Skill development - Good
Promotions - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

No holiday on festivals, you can't adjust your week offs

Senior Customer Service Executive in Pune

Full Time

Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 06 Aug 2023

Likes

Thirdclass company in all aspects

Dislikes

Thirdclass company in all aspect

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Mumbai

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 24 Jun 2024

Likes

An amazing place to work at , really supporting staff and management.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing I can think off

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Noida

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 15 Apr 2023

Likes

Nothing is available over there to like.

Dislikes

Management is worst and their are always politics going on.

Job security - Poor
Promotions - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 14 Aug 2023

Likes

Job security, work life balance

Job security - Excellent

Dislikes

Work satisfaction, salary and benefits

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 91 Tech Mahindra reviews submitted by Tech Mahindra employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Tech Mahindra is the right company for you. 78% of employees ...Read more