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Engaged Employer

Tech Mahindra

Compare

3.6

based on 33k Reviews

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Tech Mahindra Senior Customer Service Executive Reviews

based on 87 reviews

Updated 16 Dec, 2024

Overall Rating

2.9/5

How AmbitionBox ratings work?

Category Ratings

2.9

Job Security

2.9

Salary & Benefits

2.8

Skill development

2.8

Company culture

2.7

Work Satisfaction

2.7

Work-Life balance

2.5

Promotions/Appraisal

Top Mentions in Tech Mahindra Senior Customer Service Executive Reviews

87 reviews found

Sort by: Popular

Senior Customer Service Executive in New Delhi

Full Time

Customer Success, Service & Operations - Other Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 27 Sep 2024

Likes

Better sallery package, both side cab up to 40 km or more. Hiring HR are helpful.

Dislikes

Management is maniac. Process HR is chapri. TL's are khachre type creature with 0% process knowledge. No increment, 0% chance of grow. People are already decided for IGP's.

Senior Customer Service Executive in Faridabad

Full Time

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

1.0

Work-Life Balance

posted on 16 Dec 2024

Likes

Tech Mahindra gives salary on time. Thats the only thing I like. Apart from it nothing is good at Tech Mahindra.

Dislikes

Salary structure. And less employee friendly was.

What people are saying about Tech Mahindra

View All

a junior engineer - quality assurance

1w (edited)

Offered Salary & Open Scopes at Tech Mahindra Ahmedabad

Recently I was affected by the layoff and looking for a Quality Assurance role. After 2.6 years experience I'm being offered 5.5 LPA at Ahmedabad location in Tech Mahindra. What's the best I can get in the current situation?

Got a question about Tech Mahindra?

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Senior Customer Service Executive in Hyderabad / Secunderabad (working remotely)

Full Time

Sales Support & Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

2.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 16 Nov 2024

Likes

Culture

Dislikes

Salary not up to the mark.. this is only for begginers

Senior Customer Service Executive in Noida

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 03 Oct 2024

Likes

Everything.

Dislikes

Nothing as such possible to say.

Work Details

Work timings: Strict Timings

Senior Customer Service Executive in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 02 Jul 2024

Likes

Nothing was good and not even colleagues

Dislikes

Everything was disappointing and a huge let down

Senior Customer Service Executive in Noida

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 15 Dec 2023

Likes

Team mates are helpful only

Dislikes

No body is there to take the accountability, no bio breaks allow, can't take a break more then 30 minutes. No buffer time to login, checking emails and updates but strictly forcing you to be updated. You can't track your ops and working hours. Only TL can see that on the next day. Worst transport ever always ready to help you with no solution.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Noida

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 26 Sep 2023

Likes

Nothing is likeable. All are worst. I am from Verizon chat process. Rahul Anand the director of Verizon chat process in noida. He 65 old man. And Always looking for a beautiful and unmarried girls. He should be fired from his job.

Dislikes

All the management team the TL Varun kumar and his sleeping partner aasish sharma. So called SME.they are not helping me. They always talking about party and all. all the time

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Tech Mahindra.

Senior Customer Service Executive in Noida

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 25 Jan 2023

Likes

Seriously I don't like working here at all. The management is worse here. If u have a pretty face then u have a chance here. Transport is worse. Wfh is available but still can't opt for it

Dislikes

(Asos)Management is cancer here, mostly perverts, no job security, employee centricity is zero. A tl having 10 complaints with 4 posh is still a Tl here. Growth is only if u r a pretty girl. U get promoted no doubt but get demoted according to their convinience. Transport is pathetic here. No matter ur band or performance u ll be judged on every other thing apart from performance. My advice look for another organisation....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

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Senior Customer Service Executive in Noida

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

5.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 26 May 2024

Likes

Salary

Dislikes

Management is so poor Also there is no job security..

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Noida (working remotely)

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 23 Feb 2024

Likes

Team leads were very supportive

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in New Delhi

Full Time

Operations, Maintenance & Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 28 Jun 2024

Likes

There is not point to like this organisation

Dislikes

Management of this company is at worst level and employee satisfaction is completely zero

Senior Customer Service Executive in Noida

Full Time

BPO Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

3.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 09 Nov 2023

Likes

Salary & Benifits and Cab Service

Dislikes

No holiday on festivals, you can't adjust your week offs

Senior Customer Service Executive in Pune

Full Time

Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 06 Aug 2023

Likes

Thirdclass company in all aspects

Dislikes

Thirdclass company in all aspect

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Mumbai

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 24 Jun 2024

Likes

An amazing place to work at , really supporting staff and management.

Dislikes

Nothing I can think off

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Noida

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

2.0

Work-Life Balance

posted on 15 Apr 2023

Likes

Nothing is available over there to like.

Dislikes

Management is worst and their are always politics going on.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 14 Aug 2023

Likes

Job security, work life balance

Dislikes

Work satisfaction, salary and benefits

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Mumbai

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 27 Sep 2023

Likes

I have worked for 10 years in Techmbs it was a amazing journey for the 1st 6 years after that nothing was like before. From employee centric non employee centric and there is 0% Job guarantee the company dose not know which employee are breaking company rules and which are not it's really sad to know Tecmbbs is now this way.

Dislikes

The management The politics Getting advisors to do OT and not paying them. No increment for 3 years Hr is of no uses there I have been telling so many problems to them but no issue is resolved They make you work 9.5 hours The Transport system is very poor.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Pune

Full Time

Other Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

1.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 20 Jan 2024

Likes

Supervisor helping nature

Dislikes

Growth in salary

Senior Customer Service Executive in Noida

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

3.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 10 Nov 2021

Likes

I do not recommend anyone to work here. Just one thing i like about the company is they gave complete salaries even in pandemic.

Dislikes

Do not go by the name. Its a brand and there is no benefit that company is providing you. They only cares about their parameters and nothing else. So boring and not employee centric. Work pressure is alot and still do mot get recognition ans they will still curse you on the basis of scores. Most important it is very difficult to met the scores and even they know that, still they will keep pushing you. You will have to work for 9 hours continuously with 2 half hours break. I am referring to Verizon process....Read More

Work Details

Worse.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 21 Jul 2023

Likes

Nothing

Dislikes

Hate the work culture, no job security and u only get promotion by sugarcoating your way through

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

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AmbitionBox has 87 Tech Mahindra reviews submitted by Tech Mahindra employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Tech Mahindra is the right company for you. 77% of employees ...Read more

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Tech Mahindra Senior Customer Service Executive Reviews

Gender Based Ratings for Tech Mahindra Senior Customer Service Executive

based on 84 reviews

Rated 3.4 for Job Security and 3.4 for Skill Development

Rated 2.8 for Job Security and 2.8 for Salary & Benefits

Working Days for Tech Mahindra Senior Customer Service Executive

based on 87 reviews

Rotational Shift

77%

Monday to Friday

13%

Monday to Saturday

Other

Work Timings for Tech Mahindra Senior Customer Service Executive

based on 87 reviews

Flexible timing

Strict (5.30pm - 2.30am)

Strict (12.30am - 10am)

58%

32% employees reported other strict timings

Shift Timings for Tech Mahindra Senior Customer Service Executive

based on 87 reviews

Day shift

Night shift

59%

41%

Business Travel for Tech Mahindra Senior Customer Service Executive

based on 87 reviews

No travel

79%

Within city

19%

Within country

Tech Mahindra Senior Customer Service Executive Salary

based on 463 salaries

₹1.1 L/yr - ₹5.7 L/yr

7% more than the average Senior Customer Service Executive Salary in India

View more details

Employee Benefits for Tech Mahindra Senior Customer Service Executive

Office cab/shuttle

3 total responses

International/On-site exposure

1 total response

Free meal

1 total response

Health insurance

3 total responses

+5 more benefits

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Tech Mahindra Senior Customer Service Executive Reviews

87 reviews found

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