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Serco

Compare

based on 810 Reviews

Filter reviews by

Serco Customer Support Associate Reviews

based on 4 reviews

Updated 4 Jul, 2023

Overall Rating

2.7/5

How AmbitionBox ratings work?

Category Ratings

2.7

Work-Life balance

2.6

Company culture

2.6

Skill development

2.6

Promotions/Appraisal

2.6

Work Satisfaction

2.5

Salary & Benefits

1.7

Job Security

4 reviews found

Sort by: Popular

Customer Support Associate in Lucknow

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 04 Jul 2023

Likes

Teamwork was best

Dislikes

Target not good

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Associate in Gurgaon / Gurugram

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 30 May 2023

Likes

There is nothing to like about serco. Complete infrastructure is corrupted by a** licking pests. Team leaders, managers, HR team don't give a damn about working environment. And if you are looking for appraisal or promotion then you have to be someone's pet.

Dislikes

Poor quality of work. It is more like a government office where you need to go round and round for getting a single task done. And once you left the company forget about your pending salary and pf funds.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

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Customer Support Associate in Bangalore / Bengaluru

Customer support Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 25 Oct 2018

Likes

The training is good and company is also good.

Dislikes

The management is completely local and do not cooperate with the employess. The management are not helpful to employees. The work environment is worst.

Work Details

I was working as customer support executive but we were not getting any benefits nor requested off's. Also, we were forced to do evening shift for all boys and morning shift to girls. Lot of partiality with terms of policy and work.

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Associate in Bangalore / Bengaluru

IT Infrastructure Services Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 30 Sep 2017

Likes

Nothing

Dislikes

Working nature

Top trending discussions

View All

effortlesswinner

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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posted on 21 Jan 2023

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Dislikes

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Dislikes

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Likes

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Work Details

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posted on 10 Jan 2019

Likes

Its a well build-ed organisation to work with

Dislikes

The Salary Amount

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

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posted on 19 Jan 2024

Likes

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Dislikes

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Work Details

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posted on 17 Sep 2023

Likes

It's the best place to work unless 1 has to adjust a little everywhere. The support system is just amazing.

Dislikes

Nothing

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posted on 25 Dec 2022

Likes

Flexible shift

Dislikes

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Work Details

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Work related travel: This is a desk job.

Customer Service Executive in Mumbai

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posted on 16 Dec 2024

Likes

getting good opportunities for job career development

Dislikes

job vacancy looking

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Mumbai

Full Time

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Voice / Blended Department

5.0

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4.0

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3.0

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3.0

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posted on 03 Feb 2023

Likes

It was fun working at Serco. Because of the environment staff TL Managers... It was all perfect.

Dislikes

Rotational Shifts

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Other Serco Reviews

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posted on 05 May 2024

Likes

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posted on 07 Jun 2023

Likes

Politicization on mid level persons hampers the growth level of company, specially in my case my career is hampered by middle management person.

Dislikes

Only due to middle management , i have to dislike it, this is like the saying- One bad person should disrupt the whole communities impression,

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Work related travel: This job involves Travel Within City.

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posted on 28 Oct 2023

Likes

Yes very good

Dislikes

Bad work

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

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Likes

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Dislikes

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Likes

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Dislikes

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Work Details

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posted on 14 Jun 2023

Likes

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Dislikes

Force to do Overtime

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

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Likes

Demo demos demo

Dislikes

Demo demonstrates

Work Details

Work timings: Strict Timings

Customer Service Agent in Dubai

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3.0

Overall Rating

3.0

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posted on 17 May 2023

Likes

Just the fact that I have customer service visa.

Dislikes

Favoritism, workload, less pay, job insecurity, slavery

Work Details

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posted on 01 Sep 2023

Likes

Growth Opportunities

Dislikes

Lack of Support

Work Details

Work days: Monday to Friday (Flexible Timings)

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posted on 25 Mar 2023

Likes

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Dislikes

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Serco Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 4 Serco reviews submitted by Serco employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Serco is the right company for you. 67% of employees reported the working days...Read more

Home >
Reviews >
Serco Reviews >
Serco Customer Support Associate Reviews

Working Days for Serco Customer Support Associate

based on 4 reviews

Monday to Saturday

67%

Alternate Saturday off

33%

Work Timings for Serco Customer Support Associate

based on 4 reviews

Strict (4pm - 1am)

Flexible timing

67%

33%

Shift Timings for Serco Customer Support Associate

based on 4 reviews

Night shift

100%

Business Travel for Serco Customer Support Associate

based on 4 reviews

Within city

67%

No travel

33%

Serco Customer Support Associate Salary

based on 5 salaries

₹1 L/yr - ₹2.4 L/yr

51% less than the average Customer Support Associate Salary in India

View more details

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