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Serco

Compare

based on 810 Reviews

Filter reviews by

Serco Customer Service Representative Reviews

based on 6 reviews

Updated 27 Jun, 2021

Overall Rating

3.1/5

How AmbitionBox ratings work?

Category Ratings

3.9

Skill development

3.9

Promotions/Appraisal

3.0

Work Satisfaction

3.0

Salary & Benefits

2.9

Work-Life balance

2.3

Job Security

2.2

Company culture

6 reviews found

Sort by: Popular

Customer Service Representative

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 06 Jul 2019

Likes

i got knowledge in BPO field

Dislikes

salary is not good

Work Details

As A customer care excutive

Work days: Monday to Saturday (Strict Timings)

Customer Service Representative in Thane

BPO Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

3.0

Job Security

1.0

Work-Life Balance

posted on 27 Jun 2021

Likes

Job security was good

Dislikes

Bad culture

Work Details

Cool

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Customer Service Representative in Thane

Customer service representative Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

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Job Security

5.0

Work-Life Balance

posted on 08 Mar 2019

Likes

Teammate is very good he always support to me regards any job related query,job security is also very nice ,serco company is very he gave the salary on time every month on 1st, company also gives good opportunity n he also given the appraisal every years with good amount travel facility pick up n drop is also on time every 5 to 10 min ,no any politic between employee or manager or team leader also,I learn much more about the company or how to talk with customer n how to handle the customer query, environment is also fantastic no any problem with environment, innovation is nice , work life is balance no any doubt regards work i m also lucky work with serco company he gives better prospect n gives good salary package, thanks to all who connect with serco company,,,,...Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Service Representative

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 26 Oct 2018

Likes

A professional Environment, Salary on time.

Dislikes

nothing

Work Details

Exciting

Work days: Monday to Saturday

Customer Service Representative in Mumbai

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 03 Jun 2018

Likes

Specially environment of serco and team work and colleagues.

Dislikes

Night shift

Work Details

Boring

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Thane

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 15 Apr 2021

Likes

overallgood culture

Dislikes

i had a very good team mate and manager and leader too was good

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

Enventure Enginering

I’m 27, I’m looking for Career transition

Hello ,I hold bachelor degree in mechanical engineering 2019. With 4.5 yoe in Total 1)Associate product compliance engineer - 1.5 years 2)Currently working as Project engineer (compliance). 3 years I see no growth in my current company and current role.so I’m looking for career shift,high growth and good package. Skills 1) Environmental compliance(REACH,ROHS,..) 2)Basic networking OS,Linux basic, Aws cloud 3) SAP MM (in progress) 4) Project Management (self preparation from PMBOk) I’m confused between sap mm consultant and project management I’m getting difficult to choose,Which would be great choice according to my background and high pay, stable job Can anybody recommend which domain /role is good for career transition! I’m looking for career shift Help will be appreciated. Current role Project engineer handling projects related to environmental compliance. FYI

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Likes

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Dislikes

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Dislikes

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posted on 30 May 2023

Likes

There is nothing to like about serco. Complete infrastructure is corrupted by a** licking pests. Team leaders, managers, HR team don't give a damn about working environment. And if you are looking for appraisal or promotion then you have to be someone's pet.

Dislikes

Poor quality of work. It is more like a government office where you need to go round and round for getting a single task done. And once you left the company forget about your pending salary and pf funds.

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posted on 10 Jan 2019

Likes

Its a well build-ed organisation to work with

Dislikes

The Salary Amount

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Work days: Monday to Saturday (Strict Timings)

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posted on 19 Jan 2024

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Likes

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Dislikes

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Likes

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posted on 07 Jun 2023

Likes

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Dislikes

Only due to middle management , i have to dislike it, this is like the saying- One bad person should disrupt the whole communities impression,

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Likes

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Likes

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Dislikes

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Likes

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Dislikes

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Likes

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Dislikes

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Work Details

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Dislikes

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Likes

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Likes

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Serco Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 6 Serco reviews submitted by Serco employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Serco is the right company for you. 67% of employees reported the working days...Read more

Home >
Reviews >
Serco Reviews >
Serco Customer Service Representative Reviews

Working Days for Serco Customer Service Representative

based on 6 reviews

Monday to Saturday

67%

Rotational Shift

33%

Work Timings for Serco Customer Service Representative

based on 6 reviews

Flexible timing

Strict (10am - 7.30pm)

Strict (9.30am - 6.30pm)

40%

20%

20%

20% employees reported other strict timings

Shift Timings for Serco Customer Service Representative

based on 6 reviews

Day shift

100%

Business Travel for Serco Customer Service Representative

based on 6 reviews

No travel

100%

Serco Customer Service Representative Salary

based on 9 salaries

₹1 L/yr - ₹3.3 L/yr

35% less than the average Customer Service Representative Salary in India

View more details

Employee Benefits for Serco Customer Service Representative

Office cab/shuttle

1 total response

Cafeteria

1 total response

Retirement benefits

0 total responses

Stock options

0 total responses

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