First Source Senior Customer Support Associate Reviews
based on 30 reviews
Updated 11 Dec, 2024
Overall Rating
2.5/5
How AmbitionBox ratings work?
Category Ratings
3.5
Skill development
3.1
Company culture
2.9
Salary & Benefits
2.8
Work Satisfaction
2.7
Job Security
2.7
Work-Life balance
2.1
Promotions/Appraisal
First Source is rated
2.5 out of 5 stars on
AmbitionBox, based on 30 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
First Source is rated
2.5 out of 5 stars on
AmbitionBox, based on 30 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in First Source Senior Customer Support Associate Reviews
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30 reviews found
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Popular
Senior Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 03 Jul 2022
Likes
Nothing, political dramas. No proper support and pay for the work we have done. No incentives. No team outing no support for talent. No cultural activities just work work work.
Dislikes
Everything except good colleagues and TL.
Work Details
Terrible.
Work days: Rotational Shift
(Flexible Timings)
Senior Customer Support Associate in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
1.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 11 Dec 2024
Likes
I hate this process not company
Dislikes
I am happy with the company but not with the process
We have so many things to learn here to grow in our careers but when it comes to appraisal definitely results would disappoint you. Even if you get a promotion there won't be any huge difference. If the company recruits from outside, they might get a better salary compared to the people who already working here. One thing for sure you can expect here is learning, which would help to grow your career....Read More
Dislikes
No proper appraisal
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Support Associate in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 05 Jul 2023
Likes
Good working environment and colleagues
Dislikes
No job security I lost my job because of the so called TL lots of politics and HR and manager knew that it was TL's mistake but still they fired me.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Back Office Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Mar 2023
Likes
Best company to start career with and great working environment for freshers
Dislikes
No recognition and salary hike
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Sep 2023
Likes
Good work environment
Dislikes
No Growth
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First Source.
Senior Customer Support Associate in
Hyderabad / Secunderabad
Full Time
·
Comcast Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 08 Jan 2023
Likes
They removed me because of unknown reason... During training suddenly trainer asked to leave the meet... I asked why should i supposed to leave she said you can ask hr im not the correct person to tell this... When i reach to hr they said some underlying issue is there so we are holding you... After 2 3 days they just said there is some issues in verification so you can leave the company... Is this the way they treat employees.... Here security people are more responsible and strict then hrs... Just a sh** company...Read More
Work related travel: This job involves
Travel Within City.
Senior Customer Support Associate in
Chennai
Full Time
·
PDL Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 12 Mar 2019
Likes
Work satisfactions
Dislikes
Work environment
Work Details
Hectic
Work days: Monday to Friday
(Flexible Timings)
Senior Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Customer care Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 13 Dec 2022
Likes
UK process.
Dislikes
No weekends off.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Support Associate (working remotely)
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 21 Sep 2023
Likes
I was worked as senior customer support associate please don't join here they treated as slave ...
Dislikes
Same as given
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Support Associate in
Bangalore / Bengaluru
Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 29 Apr 2022
Likes
The work environment is exceptionally good , all the colleagues are friendly , everybody in the organisation is very approachable , help is always available
Dislikes
It’s very difficult to get the right information from HR , there is a lot of conflict between our managers and the HR as well , information is never end to end .
Work Details
It’s very difficult to maintain worklife balance however the environment is perfect for exposure if you are a fresher
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Support Associate in
BTG Tech park Brookfield
Full Time
·
Health Insurance Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 09 Jul 2022
Likes
Company environment is godd enough
Dislikes
There is no job security for this role
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Senior Customer Support Associate in
Bellandur
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 11 Jul 2022
Likes
Na.....I don't have anything
Dislikes
Na.....I don't have anything
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Support Associate in
Chennai
Us Healthcare Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 21 May 2022
Likes
Nothing no salary increment
Dislikes
One side cab
Work Details
To bad
Work timings: Flexible Timings
Senior Customer Support Associate in
Bellandur
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 02 Aug 2022
Likes
Everything
Dislikes
None but if they had given work from home option that would be great
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Support Associate in
Indore
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 09 Feb 2022
Likes
Good work environment and culture.company policies are good and appraisals are fair.
Dislikes
Nothing
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Support Associate in
Bangalore / Bengaluru
Software Development Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 11 Feb 2021
Likes
Yes I like it and there experience in working there mind blowing
Dislikes
Management system I don't like but people are good always helpful
Work Details
Good
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Support Associate in
Tiruchirappalli
People also ask about First Source's Senior Customer Support Associates
How is First Source to work for?
First Source is rated 2.5 out of 5, based on 30 reviews by employees on AmbitionBox.
First Source is known for Skill development which is rated at the top and given a rating of 3.5. However, Career growth is rated the lowest at 2.1 and can be improved. To know first hand how it is like to work at First Source read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at First Source?
According to AmbitionBox ratings, First Source employees rate its salary and benefits as 2.9 out of 5. You can know more about First Source Salaries at AmbitionBox
How is the work culture at First Source?
Work culture is rated 3.1 at First Source by 30 employees. While job security is rated 2.7 and work-life balance is rated 2.7 at First Source. Read detailed reviews by employees of First Source on AmbitionBox.
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First Source Senior Customer Support Associate Reviews by Locations