Firstsource Solutions Customer Support Associate Reviews
based on 62 reviews
Updated 16 Jan, 2025
Overall Rating
3.6/5
How AmbitionBox ratings work?
Category Ratings
3.5
Job security
3.2
Company culture
3.1
Skill development
3.1
Work satisfaction
2.9
Salary
2.9
Work-life balance
2.5
Promotions
Firstsource Solutions is rated
3.6 out of 5 stars on
AmbitionBox, based on 62 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Firstsource Solutions is rated
3.6 out of 5 stars on
AmbitionBox, based on 62 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Firstsource Solutions Customer Support Associate Reviews
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62 reviews found
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Popular
Customer Support Associate in
Mumbai
Accounting & Taxation Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Salary
2.0
Skill development
4.0
Job security
2.0
Promotions
3.0
Work satisfaction
3.0
Company culture
3.0
Work-life balance
posted on 23 Mar 2018
Likes
One thing is good about firstsource is it provides Job security. It's good company for Freshers to start their career. It's also having good work environment.
Job security - Good
Dislikes
The major issue I guess is compensation and benefits. I find that no scope for learning and growing with company, company does not provide personal development training and knowledge improving training.
Salary - Poor
Skill development - Poor
Promotions - Poor
Work Details
I was in operation department its basically solving customer queries. It's totally back office Process. I used to handle four different processes.
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Mumbai
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 16 Jan 2025
Likes
Nothing they treat us like we are nothing to them
They don't value us
Even HR is not Supportive
We been pressurise to do Overtime
Dislikes
Everything Only Hiring Team is good other then that
Didn't get any support from them as an employee
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work related travel: This job involves
Travel Within City.
They provide opportunities to fresher it's good thing in that company
Company culture - Good
Dislikes
There isn't lots of thing to learn and improve ourself and also they less opportunities for a employee growth.
Skill development - Poor
Promotions - Poor
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Mumbai
Full Time
·
Back Office Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 21 May 2024
Likes
Nothing to be liked..First bgv takes 5-6, months..3Rd grade Hr Alisha Shaikh..Who never responds and never updates on joining formalities.. Only offer letter gets issues month by month bt no joining.. Actual joining never happens..On the spot decided batch of joining gets cancelled for that also is not informed or updated from Hr.Next batch..The batch is not shifted only cancelled..The candidate get into frustration as they have already resigned from their previous job..can anyone feel the stress on them.. that too the company can't think..such a waste it's investing in such a company. request not to join here ,🙏🙏🙏...Read More
Dislikes
Ol.. Only frustration piles up.. Not worth the name..Small company are much better than this
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Associate in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Salary
5.0
Skill development
5.0
Job security
2.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 23 Apr 2024
Likes
Good place to show case our skills.
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
I heard negative about appraisal and hike, going forward I have to experience still not yet passed through that phase, apart from that there is nothing bad which I felt.
Promotions - Poor
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Associate in
Chennai
Full Time
·
Health Informatics Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
4.0
Skill development
4.0
Job security
4.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 16 Jan 2025
Likes
I like it's better in my life to improve my knowledge,skills and learning many more.
Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
No
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
International Travel.
Customer Support Associate in
Chennai
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
5.0
Skill development
5.0
Job security
4.0
Promotions
5.0
Work satisfaction
5.0
Company culture
4.0
Work-life balance
posted on 29 Oct 2024
Likes
Had a great experience in first source❤️
Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good
Dislikes
Nothing to dislike
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
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Firstsource Solutions.
Customer Support Associate in
Mumbai
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Salary
3.0
Skill development
2.0
Job security
2.0
Promotions
2.0
Work satisfaction
3.0
Company culture
1.0
Work-life balance
posted on 24 Sep 2024
Likes
People
Salary - Good
Dislikes
Com criteria in reducing incentive and not providing weekoff and holiday
I would like to suggest to remove assignment due to assignments half of the graduate are retaining back to homes
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
2.0
Skill development
3.0
Job security
4.0
Promotions
2.0
Work satisfaction
3.0
Company culture
2.0
Work-life balance
posted on 23 May 2024
Likes
Salary and incentives
Salary - Good
Promotions - Good
Dislikes
No work life balance
Skill development - Poor
Work satisfaction - Poor
Work-life balance - Poor
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Hyderabad / Secunderabad
Full Time
·
After Sales Service & Repair Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 23 Sep 2023
Likes
Nothing is good at this office there is a lot of politics
Dislikes
Worst experience I don't want to waste my time in writing the review for the worst company
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
5.0
Skill development
5.0
Job security
3.0
Promotions
4.0
Work satisfaction
3.0
Company culture
4.0
Work-life balance
posted on 19 Dec 2023
Likes
The skills that you get to learn and awesome process
Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Work-life balance - Good
Dislikes
The management
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Salary
4.0
Skill development
5.0
Job security
3.0
Promotions
3.0
Work satisfaction
4.0
Company culture
3.0
Work-life balance
posted on 07 Aug 2023
Likes
Pretty good company if you are a fresher and need to kickstart your career. Depending on the process you work for, donet expect much in terms of salary (unless you're in a sales process). Othere than that, good work environment. If the salary was upto the mark, would be an overall good place to work.
Skill development - Good
Job security - Excellent
Company culture - Good
Dislikes
Salary (not industry standard)
Salary Increments (not good)
Salary - Poor
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Associate in
Chennai
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Salary
3.0
Skill development
5.0
Job security
1.0
Promotions
3.0
Work satisfaction
5.0
Company culture
3.0
Work-life balance
posted on 15 Sep 2023
Likes
No pressure good environment friendly manager and TL
Job security - Excellent
Company culture - Excellent
Dislikes
No benifits No appraisal no hike No night shift allowance
Salary - Poor
Promotions - Bad
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
4.0
Work satisfaction
4.0
Company culture
5.0
Work-life balance
posted on 05 Aug 2023
Likes
Pay on time.
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent
Dislikes
Cab are not arranged accordingly and no proper routings.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Support Associate in
Tiruchirappalli
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
3.0
Skill development
4.0
Job security
3.0
Promotions
3.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 29 Jul 2023
Likes
Good
Salary - Good
Job security - Good
Company culture - Good
Work-life balance - Good
Dislikes
Shift hours was higher...10hrs per day
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
3.0
Skill development
4.0
Job security
2.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 11 Jul 2023
Likes
Get learn new things
Salary - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
The culture and environment
Promotions - Poor
Work Details
Work timings: Strict Timings
Customer Support Associate in
Bangalore / Bengaluru
People also ask about Firstsource Solutions's Customer Support Associates
How is Firstsource Solutions to work for?
Firstsource Solutions is rated 3.6 out of 5, based on 62 reviews by employees on AmbitionBox.
Firstsource Solutions is known for Job security which is rated at the top and given a rating of 3.5. However, Career growth is rated the lowest at 2.5 and can be improved. To know first hand how it is like to work at Firstsource Solutions read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Firstsource Solutions?
According to AmbitionBox ratings, Firstsource Solutions employees rate its salary and benefits as 2.9 out of 5. You can know more about Firstsource Solutions Salaries at AmbitionBox
How is the work culture at Firstsource Solutions?
Work culture is rated 3.2 at Firstsource Solutions by 62 employees. While job security is rated 3.5 and work-life balance is rated 2.9 at Firstsource Solutions. Read detailed reviews by employees of Firstsource Solutions on AmbitionBox.
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Firstsource Solutions Customer Support Associate Reviews by Locations