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Firstsource Solutions Customer Support Associate Reviews

based on 62 reviews
Updated 16 Jan, 2025

Overall Rating

3.6/5
How AmbitionBox ratings work?

Category Ratings

3.5

Job security

3.2

Company culture

3.1

Work satisfaction

3.1

Skill development

2.9

Work-life balance

2.9

Salary

2.5

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Top Mentions in Firstsource Solutions Customer Support Associate Reviews

62 reviews found

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People also ask about Firstsource Solutions's Customer Support Associates

Is Firstsource Solutions a good place to work for Customer Support Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 62 employee reviews, it's clear that most customer support associates have an average experience working at Firstsource Solutions. Job security holds the highest rating at 3.5, while career growth is rated the lowest amongst all factors at 2.5. Read reviews about job security and career growth on AmbitionBox.
Does Firstsource Solutions pay their Customer Support Associates well?
According to AmbitionBox reviews, Firstsource Solutions customer support associates rate their salary and benefits at 2.9 out of 5, based on 62 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Firstsource Solutions's customer support associates salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for customer support associates, click here.
How is the work culture at Firstsource Solutions for Customer Support Associates?
Work culture at Firstsource Solutions for customer support associates is rated 3.2 out of 5 by 62 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Firstsource Solutions for customer support associates, click here.
How is the job security at Firstsource Solutions for Customer Support Associates?
Based on 62 reviews on AmbitionBox, Firstsource Solutions's customer support associates rate job security at 3.5 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Firstsource Solutions for customer support associates, click here.

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Gender Based Ratings for Firstsource Solutions Customer Support Associate

based on 61 reviews
3.9
Rated by 17 Women

Rated 3.4 for Job security and 3.3 for Salary

women
3.4
Rated by 44 Men

Rated 3.5 for Job security and 3.3 for Company culture

men

Working Days for Firstsource Solutions Customer Support Associate

based on 62 reviews
Monday to Friday
45%
Rotational Shift
37%
Monday to Saturday
14%
Other
4%

Work Timings for Firstsource Solutions Customer Support Associate

based on 62 reviews
Flexible timing
Strict (9am - 6pm)
Strict (8am - 6pm)
60%
10%
5%
25% employees reported other strict timings

Shift Timings for Firstsource Solutions Customer Support Associate

based on 62 reviews
Day shift
Night shift
62%
38%

Business Travel for Firstsource Solutions Customer Support Associate

based on 62 reviews
No travel
66%
Within city
32%
International travel
2%
Firstsource Solutions Customer Support Associate Salary
based on 212 salaries
â‚ą1.1 L/yr - â‚ą4.2 L/yr
9% less than the average Customer Support Associate Salary in India
View more details
cab
Office cab/shuttle
2 total responses
onsite
International/On-site exposure
1 total response
freemeal
Free meal
1 total response
healthInsurance
Health insurance
3 total responses
+2 more benefits
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