Firstsource Solutions Customer Support Associate Reviews
based on 62 reviews
Updated 16 Jan, 2025
Overall Rating
3.6/5
How AmbitionBox ratings work?
Category Ratings
3.5
Job security
3.2
Company culture
3.1
Work satisfaction
3.1
Skill development
2.9
Work-life balance
2.9
Salary
2.5
Promotions
Firstsource Solutions is rated
3.6 out of 5 stars on
AmbitionBox, based on 62 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Firstsource Solutions is rated
3.6 out of 5 stars on
AmbitionBox, based on 62 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Firstsource Solutions Customer Support Associate Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
62 reviews found
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Popular
Customer Support Associate in
Chennai (working remotely)
Full Time
 ·Â
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
3.0
Skill development
4.0
Job security
3.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 08 Apr 2024
Likes
Its good to work here
Salary - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
NA
Work Details
Work days:Â Monday to Friday
(Flexible Timings)
Work related travel:Â This job involves
Travel Within City.
Customer Support Associate in
Gandhinagar
Full Time
 ·Â
Sales & Service Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Salary
3.0
Skill development
3.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
2.0
Work-life balance
posted on 28 Nov 2022
Likes
Work from home during pandemic and job security during that time
Dislikes
Culture
Salary - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor
Work Details
Work policy:
Work from home during COVID
Work days:Â Monday to Saturday
(Strict Timings)
Work related travel:Â This job involves
Travel Within City.
Customer Support Associate in
Puducherry/Pondicherry, Puducherry
Full Time
 ·Â
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
4.0
Skill development
5.0
Job security
3.0
Promotions
4.0
Work satisfaction
4.0
Company culture
3.0
Work-life balance
posted on 03 Aug 2023
Likes
Like TL and coworkers
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Dislikes
After five years completed no appraisal.
Work Details
Work days:Â Monday to Saturday
(Strict Timings)
Work related travel:Â This is a desk job.
Customer Support Associate (working remotely)
Full Time
 ·Â
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
2.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 06 Dec 2023
Likes
Can improve communication
Dislikes
No growth and worst hike.
Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Customer Support Associate in
Navalur
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Salary
2.0
Skill development
4.0
Job security
1.0
Promotions
3.0
Work satisfaction
3.0
Company culture
2.0
Work-life balance
posted on 27 Jun 2022
Likes
Discuss a positive aspect of your previous role. ...
Talk about tasks and situations when highlighting your dislikes. ...
Acknowledge the status of your job situation. ...
Discuss your qualifications for the job.
Job security - Good
Dislikes
Lack of Communication. The biggest problem with any relationship is lack of communication. ...
Unfair Pay. It's hard to find an employee who thinks they make too much money.
Salary - Poor
Skill development - Poor
Promotions - Bad
Work-life balance - Poor
Work Details
Work days:Â Monday to Friday
(Strict Timings)
Work related travel:Â This job involves
Travel Within City.
Customer Support Associate in
Bangalore / Bengaluru
Inbound & Outbound Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
4.0
Skill development
1.0
Job security
1.0
Promotions
2.0
Work satisfaction
1.0
Company culture
4.0
Work-life balance
posted on 19 Apr 2022
Likes
The assistant managers were really helpful in any situation. They were always there for any assistance required.
Skill development - Good
Work-life balance - Good
Dislikes
The company informed us to not come to office as client won't be able to pay for the headcount. There was no prior intimation or such. They promised only a month's salary as compensation. But it has been 50 days since my last working day but haven't received the F&F. No proper response from HR team or farewell team as well. The management is pathetic in solving associate's problem. I'm not at all happy....Read More
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work Details
Work days:Â Rotational Shift
(Strict Timings)
Work related travel:Â This is a desk job.
Customer Support Associate (working remotely)
Full Time
 ·Â
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
2.0
Skill development
3.0
Job security
2.0
Promotions
1.0
Work satisfaction
1.0
Company culture
3.0
Work-life balance
posted on 17 Sep 2023
Likes
Work from home
Dislikes
Team leader show over attitude
Skill development - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work Details
Work days:Â Monday to Saturday
(Strict Timings)
Work related travel:Â This is a desk job.
Customer Support Associate in
Malad
Full Time
 ·Â
Back Office Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Salary
2.0
Skill development
5.0
Job security
1.0
Promotions
2.0
Work satisfaction
3.0
Company culture
3.0
Work-life balance
posted on 16 Sep 2022
Likes
Week offs and job security
Job security - Excellent
Dislikes
The main factor is salary only
Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor
Work Details
Work policy:
2 days/week from office
Work days:Â Monday to Friday
(Flexible Timings)
Work related travel:Â This is a desk job.
Customer Support Associate in
Chennai
Operations Support Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Salary
3.0
Skill development
4.0
Job security
3.0
Promotions
3.0
Work satisfaction
2.0
Company culture
3.0
Work-life balance
posted on 29 Jun 2022
Likes
Company projects are good.
Job security - Good
Dislikes
There are no benefits like bonus, appraisals, allowances, etc
Salary - Bad
Company culture - Poor
Work Details
Work life is pretty rusty sometimes and sometimes it's smooth.
Work days:Â Monday to Friday
(Flexible Timings)
Work related travel:Â This job involves
Travel Within City.
Customer Support Associate in
Navalur
Full Time
 ·Â
Customer Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 07 Jul 2022
Likes
Time waste to work
Dislikes
Worthless
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work policy:
2 days/week from office
Work days:Â Monday to Friday
(Strict Timings)
Work related travel:Â This is a desk job.
Customer Support Associate in
Banglore Brigade Tech garden
Full Time
 ·Â
Operations Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Salary
4.0
Skill development
4.0
Job security
4.0
Promotions
4.0
Work satisfaction
3.0
Company culture
4.0
Work-life balance
posted on 08 Apr 2022
Likes
Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Work-life balance - Good
Dislikes
There is no extra benefits other than salary
Salary - Bad
Work Details
Work days:Â Monday to Friday
(Flexible Timings)
Customer Support Associate in
Bangalore / Bengaluru
Customer service associate Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
4.0
Skill development
4.0
Job security
4.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 30 Jan 2022
Likes
Overall it's good
Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Work Details
Every thing good only
Work days:Â Monday to Friday
(Flexible Timings)
Work related travel:Â This job involves
Travel Within City.
Customer Support Associate in
Bangalore / Bengaluru
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
4.0
Skill development
4.0
Job security
4.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 01 Dec 2021
Likes
Good
Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Customer Support Associate in
Bangalore / Bengaluru
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
3.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 04 Sep 2021
Likes
The ever worst Management I never saw in other companies my recommend please don't join this company
People also ask about Firstsource Solutions's Customer Support Associates
Is Firstsource Solutions a good place to work for Customer Support Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 62 employee reviews, it's clear that most customer support associates have an average experience working at Firstsource Solutions. Job security holds the highest rating at 3.5, while career growth is rated the lowest amongst all factors at 2.5. Read reviews about job security and career growth on AmbitionBox.
Does Firstsource Solutions pay their Customer Support Associates well?
According to AmbitionBox reviews, Firstsource Solutions customer support associates rate their salary and benefits at 2.9 out of 5, based on 62 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Firstsource Solutions's customer support associates salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for customer support associates, click here.
How is the work culture at Firstsource Solutions for Customer Support Associates?
Work culture at Firstsource Solutions for customer support associates is rated 3.2 out of 5 by 62 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Firstsource Solutions for customer support associates, click here.
How is the job security at Firstsource Solutions for Customer Support Associates?
Based on 62 reviews on AmbitionBox, Firstsource Solutions's customer support associates rate job security at 3.5 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Firstsource Solutions for customer support associates, click here.
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