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Firstsource Solutions
Comparebased on 4.6k Reviews
Video summary
Filter reviews by Firstsource Solutions HR Manager Reviews
Rating distribution
Category Ratings
Company culture
Job security
Work-life balance
Skill development
Work satisfaction
Promotions
Salary
What employees say about Firstsource Solutions?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
50% employees reported
Flexible timing
83% employees reported
Within country
50% employees reported
View more detailed insights
Gender based rating
Rated by Women
4 reviews
Rated by Men
3 reviews
Jobseekers also viewed
7 reviews found
HR Manager in Bangalore / Bengaluru
Full Time
Recruitment & Talent Acquisition Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
People and practice
- Job security - Good
- Company culture - Good
Dislikes
My bosses did not appreciate good work
- Salary - Poor
- Promotions - Poor
Work Details
Work policy: 3 days/week from office
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
HR Manager (working remotely)
Full Time
Compensation & Benefits Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Growth Opportunities
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
There is a Pay Disparity
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
HR Manager
HR Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I have worked with the company almost for 10.9 years.I have worked in different teams starting from operations to training to HR.Journey from associate level to Managerial position (headed East region as HR Manager) was actually full of learning and new experiences.The growth prospect inside the organisation and learning opportunityis really appriciable.I have got opportunities to work in different branches in different locations all over India and also got responsibilities to be a team member of a team to set up a new center. Appraisal process is transparent , friendly work environment with required discipline....Read More
- Skill development - Excellent
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
Dislikes
The growth prospect is there however compensation for the internally grown people compare to the fresh outside hires can be looked upon.
Work Details
I have worked in HR and was responsible for employee engagement and recruitment. Full of challenge as had to travel a lot and recuit people from a completely different mindset , language etc.however I could succeed in all my endeavour .
Work days:Â Alternate Saturday off (Flexible Timings)
Work related travel:Â This job involves Travel Within Country.
Employee Benefits
NA
HR Manager in Mumbai
HR Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Culture
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Na
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
HR Manager in Mumbai
HR Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Company culture - Good
Dislikes
- Salary - Poor
- Job security - Bad
- Promotions - Poor
- Work-life balance - Poor
Overall Rating
HR Manager in Kochi
Human resources Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great organization to work for. Focuses a lot on employee career enhancement
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
None
Work Details
Work was enjoyable
Work days:Â Alternate Saturday off (Flexible Timings)
Work related travel:Â This job involves Travel Within Country.
HR Manager in Bangalore, Vijayawada, Kolkata
Operations, HR Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
People oriented. Managers invest a lot in developing talent. Effective work load planning. High autonomy and opportunities to innovate.
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Hierarchy matters, communication is not open across levels.
- Salary - Poor
Work Details
Awesome learning experience. High exposure and on the job learning. Hugh autonomy to experiment and learn. New ideas encouraged and supported. Not much red tape to implement new ideas.
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This job involves Travel Within Country.
Top trending discussions
Similar Designation Reviews
Manager HRD in Indore
Full Time
HR Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I appreciate working at Firstsource Solutions for its collaborative work environment and employee-centric approach. The company fosters professional growth by providing ample learning opportunities, skill development programs, and a supportive team culture. Its focus on innovation and delivering value to clients inspires me to contribute effectively. Additionally, the management’s open communication and efforts to recognize and reward hard work make it a great place to work....Read More
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
While I appreciate the supportive work culture at Firstsource Solutions, I feel there is room for improvement in streamlining internal processes to enhance efficiency. Additionally, more opportunities for cross-departmental collaboration or upskilling initiatives could help employees broaden their skill sets and contribute more effectively to the organization.
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
HR Coordinator in Chennai
Full Time
HR Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Work Details
Work policy: 2 days/week from office
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This job involves Travel Within City.
Senior HR Executive in Bangalore / Bengaluru (working remotely)
Full Time
Human Resources - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
On time salary
- Skill development - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Don't have
- Job security - Poor
Assistant Manager Hrbp in Mumbai
Full Time
Employee Relations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Provides great opportunity to learn and grow. Culture is good
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
More structure needs to be there.
Work Details
Work days:Â Monday to Friday (Strict Timings)
HR Executive in Chennai
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Very Bad Environment
- Job security - Good
Dislikes
Overall not good
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work timings:Â Strict Timings
Manager Hrbp in Bangalore / Bengaluru
Full Time
Employee Relations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like my team and the support provided by them.
- Job security - Good
Dislikes
Work Culture and low focus on learning & development
- Salary - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
Senior HR Executive in Hubli
Full Time
HR Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good worker and learner
- Salary - Excellent
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
No comments
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This job involves Travel Within City.
HR Coordinator in Bangalore / Bengaluru
Full Time
HR Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
That you have job security
Dislikes
Company does not care about candidate/employee experience. Driven by numbers only.
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
HR Executive in Bangalore / Bengaluru
Full Time
Compensation & Benefits Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Coordinating with other people
Dislikes
Never appreciate Focusing on flaws than their work Never involved in any discussion No work life balance
- Salary - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Work-life balance - Poor
Work Details
Work policy: I go to office only when there is a meeting
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
Assistant Manager Hrbp in Hyderabad / Secunderabad
Full Time
Employee Relations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company has good job security and pays well.
- Job security - Good
- Promotions - Good
Dislikes
Employee benefits are not upto the mark and competitors are providing better benefits.
- Work satisfaction - Poor
- Work-life balance - Poor
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
Other Firstsource Solutions Reviews
Customer Support Associate in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Even higher education is not in this organisation they provide good employment and also recently sky process launched part time that was the best opportunity for students, preparing for govt jobs etc ,,this will help there a lot to financially support.
- Salary - Good
- Promotions - Good
Dislikes
First source provides only one cab. Job security is poor Work culture, management behaviour, partiality etc., And the most important I am working comcast process the shift timings are very bad.
- Job security - Poor
Senior Associate in Hyderabad / Secunderabad
Full Time
Health Informatics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
This is friendly nature company. We can do work freely no stress.
- Skill development - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Transportation first source is giving only one way whichi bad. And food no free food and less salary.
- Salary - Poor
- Job security - Poor
- Promotions - Poor
Work Details
Work policy: 2 days/week from office
Work days:Â Monday to Friday (Strict Timings)
Work related travel:Â This is a desk job.
Senior Sales Associate in Bangalore / Bengaluru
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
ON Time Salary
Dislikes
1.No work-life balance 2.No leaves allowed even if you have leave balance 3.Un-realistic metrics to achieve else Termination 4.No sick leave or emergency leave allowed , if you are about to die , you have to inform the team leader 3 hours prior 5.Company will not let you go but will not let you stay either 6. Un-professional and unhealthy , Toxic to core Team leaders 7. HR's will not arrange a skip meet but will arrange your termination discussion instantly 8. You will find TOP GRADE politicians here. 9. Rotational shift and week offs are unpredictable...Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days:Â Rotational Shift (Flexible Timings)
Work related travel:Â This job involves Travel Within City.
Senior Customer Service Associate in Mumbai
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good Company. Specially for B.com graduates(Freshers).Saturday and Sunday fixed off.
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
No Increament in salary Night Shifts in certain process. No skill development. Sudden shift gets change
- Salary - Bad
- Skill development - Poor
- Promotions - Poor
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This job involves Travel Within City.
Senior Customer Support Associate in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The only thing good thing about the job is the location.
Dislikes
No worklife balance, Shift keeps changing frequently affecting your health, team leaders borrowing money from the whole team and not returning the same, Partiality to the select few who are ready to hold the bucket for team leader.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Customer Service Associate in Mumbai
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing like it.
Dislikes
There was a lot of politics in that company, only the sycophants and special ones of the manager and team leader got the opportunities, rest all just did work like donkeys, that is why I left that place.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Process Leader in Hyderabad / Secunderabad
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary was competitive compared to the market.
- Salary - Good
- Work satisfaction - Good
Dislikes
No WFH option even if there is a possibility from the process perspective, Terrible office culture because of politics from the management as well as the agents and HRs intervention was not timely. Management will call you and threaten you regarding your job even if you are a performer and achiever but do not do things their way because they are looking for all the credit.
- Skill development - Bad
- Promotions - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days:Â Rotational Shift (Flexible Timings)
Work related travel:Â This is a desk job.
Customer Support Executive in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing to like about when supervisor is like this.
- Salary - Good
- Work-life balance - Good
Dislikes
The asst manager behavior was not good. During covid I went to take vaccine and worked on my week off which was approved by TL. He shouted on the whole floor and said office work is first take vaccine after 1 year. That manager Ragvendra behavior was worst.
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days:Â Rotational Shift (Strict Timings)
Work related travel:Â This is a desk job.
Customer Service Associate in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing to be happy about.
- Salary - Good
- Work-life balance - Good
Dislikes
Poor internal management. Unfriendly HRs, especially "A. Singhania".....complete politics in the office. Real issues will be suppressed by AM or Manager, the mistake is proven to be the organisation's end. Proceed at your own risk. If you work well here, they will make you work more, and it would be your responsibility to take a note of how much you have worked other than your login hours. Completely irresponsible management. My phone was stolen in this office during the third month...everyone including HR and manager suppressed my voice with all the lies and no action has been taken further. Such a miserable place to work....Read More
- Skill development - Bad
- Job security - Bad
- Promotions - Poor
- Company culture - Bad
Work Details
Work days:Â Rotational Shift (Strict Timings)
Work related travel:Â This job involves Travel Within City.
Quality Analyst in Chennai
Full Time
Quality Assurance - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary is good
- Salary - Good
Dislikes
People from operations especially trainers are not cooperating with QA and supporting all the users regardless of the incorrectly worked accounts. Also the company has terminated me in BGV and it was not my decision to quit the company. Also the company has terminated a lot of people like me even after insisting them not to do so.
- Skill development - Poor
- Job security - Bad
- Work satisfaction - Poor
- Company culture - Bad
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Firstsource Solutions Reviews by Designations
- Firstsource Solutions Customer Service Associate Reviews
- Firstsource Solutions Senior Analyst Reviews
- Firstsource Solutions Senior Customer Service Associate Reviews
- Firstsource Solutions Analyst Reviews
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- Firstsource Solutions Senior Customer Service Executive Reviews
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AmbitionBox has 7 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 50% of employees reported the working days at Firstsource Solutions as Monday to Friday. 83% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more- Home >
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