AmbitionBox
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Firstsource Solutions
based on 4.5k Reviews
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Full Time
Operations Department
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Company culture and importance for skill development
Too far away from city so travelling to office is very difficult
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This job involves Travel Within Country.
Full Time
Transition & PMO Department
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Firstsource is a great company to work with diverse portfolio and an industry leader who know how to take care of their people
None
Work days:Â Monday to Friday (Flexible Timings)
What people are saying about Firstsource Solutions
Full Time
Operations Department
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Full Time
Strategic Management Department
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Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
Full Time
Other Department
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humble leadership, supporting colleagues and wonderful cross culture practices which is simple yet profound.
IT infra and ambience
Full Time
Banking Operations Department
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Support from operation management
salary
Full Time
Operations Department
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Friendly working ambience with good leadership team who always stand by the employees and thanks to HR team for always being so supportive.
I do not have anything to talk about dislikes.
Full Time
Health Informatics Department
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Nothing to say, only salary come on time
Politics every where all domain
Work timings:Â Strict Timings
Work related travel:Â This is a desk job.
Full Time
Operations Department
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Opportunity
Poor admin and HR services
Work days:Â Monday to Friday (Strict Timings)
Work related travel:Â This job involves Travel Within City.
Full Time
Banking Operations Department
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Nothing
Almost everything but to name few is Transport, Cafeteria, Washroom hygiene, Management behaviour towards the employee (In specific to Hyderabad), Micromanagement
Work days:Â Monday to Friday (Strict Timings)
Work related travel:Â This job involves Travel Within City.
Full Time
Operations Department
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Senior Leadership team is extremely supportive and the focus is to succed, learn and grow together.
Nothing as such
Work policy: Work from home during pandemic
Work days:Â Monday to Friday (Strict Timings)
Work related travel:Â This is a desk job.
Full Time
Service Delivery Department
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Good Work life balance
More technical trainings
Work policy: 2 days/week from office
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
Full Time
Banking Operations Department
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Nothing like it.
There was a lot of politics in that company, only the sycophants and special ones of the manager and team leader got the opportunities, rest all just did work like donkeys, that is why I left that place.
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Full Time
Voice / Blended Department
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Salary was competitive compared to the market.
No WFH option even if there is a possibility from the process perspective, Terrible office culture because of politics from the management as well as the agents and HRs intervention was not timely. Management will call you and threaten you regarding your job even if you are a performer and achiever but do not do things their way because they are looking for all the credit.
Work days:Â Rotational Shift (Flexible Timings)
Work related travel:Â This is a desk job.
Full Time
Voice / Blended Department
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Nothing to like about when supervisor is like this.
The asst manager behavior was not good. During covid I went to take vaccine and worked on my week off which was approved by TL. He shouted on the whole floor and said office work is first take vaccine after 1 year. That manager Ragvendra behavior was worst.
Work days:Â Rotational Shift (Strict Timings)
Work related travel:Â This is a desk job.
Full Time
Non Voice Department
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Nothing to be happy about.
Poor internal management. Unfriendly HRs, especially "A. Singhania".....complete politics in the office. Real issues will be suppressed by AM or Manager, the mistake is proven to be the organisation's end. Proceed at your own risk. If you work well here, they will make you work more, and it would be your responsibility to take a note of how much you have worked other than your login hours. Completely irresponsible management. My phone was stolen in this office during the third month...everyone including HR and manager suppressed my voice with all the lies and no action has been taken further. Such a miserable place to work....Read More
Work days:Â Rotational Shift (Strict Timings)
Work related travel:Â This job involves Travel Within City.
Full Time
Quality Assurance - Other Department
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Salary is good
People from operations especially trainers are not cooperating with QA and supporting all the users regardless of the incorrectly worked accounts. Also the company has terminated me in BGV and it was not my decision to quit the company. Also the company has terminated a lot of people like me even after insisting them not to do so.
Full Time
Back Office Department
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Just the recruitment Team is good helping the candidate to get hired.
After clearing 3 rounds of interview I was told I was not selected but without any reason. Ops manager just wrote rejected on a paper and the recruitment team is like did you discuss package or you might have over experience for this position. There is no clear communication on what's the main reason for not hiring. Even after clearing every round of interview.
Work days:Â Rotational Shift (Strict Timings)
Work related travel:Â This job involves Travel Within City.
Full Time
Finance Department
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work life balance, WFH
No job security, Pathetic management, Night shift
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
Full Time
Customer Success Department
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Nothing
The HR of the company is too rude. They just terminated the person looking on the chats of 11months before which was not clear at all. One of the employee went to HR and said it's a password shared to other without any proof the agent was terminate. No value to the people who work effectively.
Full Time
Customer Success Department
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Nothing they treat us like we are nothing to them They don't value us Even HR is not Supportive We been pressurise to do Overtime
Everything Only Hiring Team is good other then that Didn't get any support from them as an employee
Work related travel:Â This job involves Travel Within City.
Full Time
Customer Success Department
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The company ensures comprehensive training for its agents, equipping them with the necessary skills and knowledge before they step into the process.
The company has several areas for improvement, such as addressing concerns about limited employee voice and the perception that HR holds an upper hand in decisions. Issues like unclear salary deductions and the lack of adequate support systems for employees create dissatisfaction. Additionally, upgrading the infrastructure could significantly enhance the overall work environment and employee experience....Read More
Work days:Â Rotational Shift (Flexible Timings)
Work related travel:Â This is a desk job.
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AmbitionBox has 2 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... Read moreInfosys
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