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Firstsource Solutions

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based on 4.6k Reviews

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Firstsource Solutions Customer Service Representative Reviews

Updated 29 Jan, 2025

Overall Rating

3.5/5

based on 19 reviews

Rating distribution

5

10 (52.6%)

4

4 (21.1%)

3

1 (5.3%)

2

0 (0%)

1

4 (21.1%)

Category Ratings

4.3

Job security

4.1

Skill development

3.7

Promotions

3.5

Company culture

3.5

Salary

3.5

Work-life balance

3.2

Work satisfaction

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

53% employees reported

Flexible timing

56% employees reported

No travel

67% employees reported

View more detailed insights

Gender based rating

4.7

Rated by Women

3 reviews

3.3

Rated by Men

13 reviews

Firstsource Solutions is rated 3.5 out of 5 stars on AmbitionBox, based on 19 company reviews.This rating reflects an average employee experience, indicating moderate satisfact ... Read more

Firstsource Solutions is rated 3.5 out of 5 stars on AmbitionBox, based on 19 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

19 reviews found

Sort by: Popular

Customer Service Representative in Bangalore / Bengaluru

Full Time

·

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 29 Jan 2025

Likes

Company culture

Salary - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Promotions - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative in Mysuru / Mysore

Full Time

·

Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 Dec 2024

Likes

Promotions for people who do favours... biased promotions based on same language speaking people.

Dislikes

Too much internal politics

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Representative in Kolkata

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Apr 2023

Likes

Good company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Good company

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative (working remotely)

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 16 Apr 2023

Likes

Place where we can improve our personal skills as well as professional skills.

Skill development - Good
Job security - Excellent

Dislikes

Week off, shifts and employment benefits are not organised properly

Work satisfaction - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative (working remotely)

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 03 Aug 2023

Likes

It's a good place to start off your career. Decent and good pay for freshers.

Skill development - Good
Job security - Good
Promotions - Good

Dislikes

There was no right work-life Balance.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Read Firstsource Solutions Customer Service Representative Reviews based on locations

2.2

Bangalore / Bengaluru

(7)

Customer Service Representative in Bangalore / Bengaluru

Customer service representative Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jun 2022

Likes

Environment is friendly

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nope

Customer Service Representative in Bangalore / Bengaluru

Customer support Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

4.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 13 Aug 2019

Likes

First source is a gud company to wrk and build a career but only gud to work in place whr Firstsource is located in Bellendur

Skill development - Good

Dislikes

Operation senior nt at all gud They nvr help

Salary - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work timings: Strict Timings

You are reading trusted reviews. Keep reading to find out more about Firstsource Solutions.

Customer Service Representative in Navi Mumbai

Customer service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Mar 2019

Likes

Everything

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Service Representative in Bangalore Rural

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Mar 2022

Likes

Everything was awsome. I enjoyed my journey, the company was so much supportive for my life when I was in need.. I wish I get another chance to work with them..

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing as such

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

Future

Customer Service Representative in Bangalore / Bengaluru

CSR & Sustainability Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 20 Aug 2018

Likes

NA

Skill development - Good
Promotions - Good
Work satisfaction - Good

Dislikes

NA

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Jalandhar

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 24 Jun 2019

Likes

Not bad

Dislikes

Not future no career

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Representative in Chennai

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 12 Feb 2019

Likes

It was really great experience working in firstsource solution.lots of opportunities to learn and it develop an leadership quality

Work satisfaction - Good
Work-life balance - Good

Dislikes

Lack of transport facilities for agents

Work Details

Superb

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Representative in Bangalore / Bengaluru

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

1.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Mar 2019

Likes

It has been a really good experience with FSL, it's been one of the bestest organisation that I have worked for ......no company has or gives that much of fun, freedom and work related support....I am proud and glad that I have worked for FSL (AGL) ....."Proud To Call Myself As Ex-Employee Of FSL.👍

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

None

Promotions - Bad

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Service Representative in Navi Mumbai

Engineering & Manufacturing Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Dec 2019

Likes

Yes i like tu work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

One week off

Work Details

I am normal call adviser in firstource in outbound process

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative

Corporate Communication Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 12 Jan 2020

Likes

Bad

Dislikes

Bad

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Bad

Work days: Monday to Saturday (Flexible Timings)

Customer Service Representative

Technical support Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Oct 2018

Likes

The culture at organization is awesome

Skill development - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Everything was awesome

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative in Chennai

Bpo Department

5.0

posted on 12 Nov 2018

Likes

Trained well

Dislikes

They not Provide 2 side cab

Work Details

I work in bpo they trained well...I was working happily manager's very helpful

Work days: Rotational Shift (Flexible Timings)

Customer Service Representative in Bangalore / Bengaluru

Accounting & Taxation Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Mar 2019

Likes

Nothing.

Dislikes

Appraisal. Job security

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Service Representative in Bangalore / Bengaluru

Full Time

·

Customer Success, Service & Operations - Other Department

1.0

posted on 25 Jan 2024

Overall Rating

Bad

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HQ - Mumbai, Maharashtra, India
BPO
10k-50k Employees (India)
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 19 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 53% of employees reported the working days at Firstsource Solutions as Rotational Shift. 56% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more

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Firstsource Solutions Customer Service Representative Reviews

Firstsource Solutions Office Photos

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Firstsource Solutions Customer Service Representative Salary

based on 48 salaries

₹2 L/yr - ₹4.8 L/yr

5% more than the average Customer Service Representative Salary in India

View more details

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