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Firstsource Solutions

Compare

based on 4.3k Reviews

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Firstsource Solutions Associate Reviews

based on 178 reviews

Updated 22 Dec, 2024

Overall Rating

3.7/5

How AmbitionBox ratings work?

Category Ratings

3.5

Work-Life balance

3.4

Skill development

3.4

Company culture

3.4

Work Satisfaction

3.3

Salary & Benefits

3.2

Job Security

3.0

Promotions/Appraisal

Top Mentions in Firstsource Solutions Associate Reviews

178 reviews found

Sort by: Popular

Associate in Malad west,Mind space

Full Time

·

Finance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 10 Oct 2023

Likes

Friendly Environment and people are very helpful to eachother and the company always gives priority to employees first and very Supportive.

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Associate (working remotely)

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 17 Nov 2023

Likes

Management system & there more support

Dislikes

NA

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about Firstsource Solutions

View All

a quality analyst

Am I getting paid less

I joined the company on Jan’23 as an associate with 3.8 LPA. Later I got promoted as QA on sept’23 and After 1 year I got it in papers on sept’24. Now my pay is 4.5 LPA and my fellow colleagues who joined from different companies are getting 9-14 LPA. What should I do?

Got a question about Firstsource Solutions?

Ask anonymously on communities.

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Associate (working remotely)

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 06 May 2023

Likes

I like office and office culture

Dislikes

Transportation facility not available

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves International Travel, Travel Within Country.

Associate in Brookfield

Full Time

·

Operations, Maintenance & Support Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 22 Nov 2023

Likes

Company looks

Dislikes

I don't like anything

Associate in BTG

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

5.0

Job Security

2.0

Work-Life Balance

posted on 02 Nov 2023

Likes

Job security

Dislikes

Very much politics

Associate in Kesarapalli

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

4.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 22 Jan 2023

Likes

Work free ( No mind pressure)

Dislikes

Night shift is mostly try to avoid. Because health issues facing sivierly. And do expect much more pay basic 5k

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Associate (working remotely)

Full Time

·

Banking Operations Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

5.0

Job Security

1.0

Work-Life Balance

posted on 15 Mar 2023

Likes

Job security is good.

Dislikes

In the lloyds department salary hike is not good.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Firstsource Solutions.

Associate in Bangalore / Bengaluru

Finance Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 08 Oct 2022

Likes

Nothing is there to like over here.

Dislikes

1. Bad behaviour of the Team leaders , HRs , Managers. 2. Poor salary structure with no hikes. 3. Incentives are linked to everything and there's a tendency to not disclose the proper amount of incentives and they are mostly not given almost everytime they give a reason to steal our hard earned money. 4. Even though leaves are approved and we have it , they are cancelled and later on results in loss of pay. 5. There are no leaves during holidays as most process are from usa and on the holidays of usa also , no holidays are given saying we are working in India. 6. Promotion over here is like a myth , it's not given until and unless you're unable to butter up your manager all the time. 7. Wfh setups are not provided at all , tables , chairs etc. 8. The trackers in this company are very bad , even if you finish your work you will still have sit on the system for 8 hours. 9. Even if there is no agenda , a meeting will be set up for 2hrs everyday just to kill your time. In that meeting nothing apart from quarrel will happen. 10. Too much of personal attacks and emotional attacks come from the Team leaders , they always cross the line and no HR or manager will be in support of the employees. 11. Internet reimbursement is not given properly at all , even after submitting the bills it won't be credited even after 4-5 months. 12. FNF process is extremely bad , no proper communication is there from the company. Experience letter and all are not provided timely unless we are pushing for it from the very first day....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Associate (working remotely)

Full Time

·

Us Mortgage Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

2.0

Job Security

5.0

Work-Life Balance

posted on 24 Nov 2022

Likes

It's a great platform, have a superb IT department and world Class Facilities in tranning, Explanation By WFH, Great Communication, Great Work, Good Platform to Work From Home, Very good and High Quality Software provided By WFH, Cool i never Forget the Experience in First source Solutions

Dislikes

Salary part and increments

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Associate in Bangalore / Bengaluru

Closing USA Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 26 Aug 2022

Likes

Nothing much to like.

Dislikes

1. Stagnant Salary no matter for how many years or how much you are working for the organisation 2. Undeserved candidates will get growth opportunities no matter how good are you in your domain or department. 3. Managers and Team Leads are incompetent in their job and keeps blaming the employees Overall if you are willing to destroy your own career, mental & physical health for a very minimal salary with no appraisals and stuck in a organisation that doesn’t care what’s gonna happen to its employee then you are most welcome to join this organisation as soon as possible....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Associate (working remotely)

Full Time

·

Mortgage Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 11 Jan 2023

Likes

Very good place to work with good work life balance.

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Associate in Eco space bangalore

Full Time

·

Customer Success, Service & Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 04 Apr 2023

Likes

Colics is good

Dislikes

No Salary increments, company not have responsibility for employees.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Associate in GR tech park Whitefield

Full Time

·

Inbound Process Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 20 Sep 2022

Likes

I like it's friendly environment, and supportive trainrs and team leaders and colleagues. Every one will get job satisfaction in First Source.

Dislikes

Thr is no dislikes.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Associate (working remotely)

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 21 Sep 2022

Likes

I was started my career here itself.The management taking to the correct way of working to the employees.everything going smoothly

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Associate (working remotely)

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

2.0

Job Security

5.0

Work-Life Balance

posted on 17 Aug 2023

Likes

Every thing is good ....but ..thier is no security for job ... Salary and All good in mortgage sector first source paying salary good .

Dislikes

No security for job 😕😞

Associate (working remotely)

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 27 Oct 2022

Likes

There is nothing to like about this company

Dislikes

Pathetic Management, appraisal not satisfactory, no job security, lots of salary discrepancy issue

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Associate in Malad

Full Time

·

BFSI, Investments & Trading Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 13 Apr 2023

Likes

Only a limited workload

Dislikes

Poor management,openly partiality with an advisor, can't take support from HR.becouse they are all like a same family

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Associate in Gr tech park

Full Time

·

Business Process Outsourcing Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

2.0

Job Security

4.0

Work-Life Balance

posted on 13 Oct 2022

Likes

Job description associate

Dislikes

Company security in leaves critical setution

Work Details

Work days: Monday to Friday (Strict Timings)

Associate (working remotely)

Us Mortgage Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 28 Sep 2022

Likes

Apart from job security all good .. happy to had a work with FSL

Dislikes

There is no job security ..

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Associate in Pritech Bangalore

Full Time

·

Business Process Quality Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 24 Sep 2022

Likes

Work satisfaction & work life balance

Dislikes

Less Job security

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Claim your company page and respond to reviews as an employer.

People also ask about Firstsource Solutions's Associates

Is Firstsource Solutions a good place to work for Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 178 employee reviews, it's clear that most associates have an average experience working at Firstsource Solutions. Work-Life balance holds the highest rating at 3.5, while career growth is rated the lowest amongst all factors at 3.0. Read reviews about work-life balance and career growth on AmbitionBox.

Does Firstsource Solutions pay their Associates well?

According to AmbitionBox reviews, Firstsource Solutions associates rate their salary and benefits at 3.3 out of 5, based on 178 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Firstsource Solutions's associates salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for associates, click here.

How is the work culture at Firstsource Solutions for Associates?

Work culture at Firstsource Solutions for associates is rated 3.4 out of 5 by 178 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Firstsource Solutions for associates, click here.

How is the job security at Firstsource Solutions for Associates?

Based on 178 reviews on AmbitionBox, Firstsource Solutions's associates rate job security at 3.2 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Firstsource Solutions for associates, click here.

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Firstsource Solutions Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 178 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ...Read more

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Firstsource Solutions Associate Reviews

Gender Based Ratings for Firstsource Solutions Associate

based on 169 reviews

Rated 3.7 for Work-Life Balance and 3.6 for Job Security

Rated 3.4 for Work-Life Balance and 3.3 for Company Culture

Working Days for Firstsource Solutions Associate

based on 178 reviews

Monday to Friday

80%

Rotational Shift

10%

Monday to Saturday

6%

Other

3%

Alternate Saturday off

1%

Work Timings for Firstsource Solutions Associate

based on 178 reviews

Flexible timing

Strict (6.30pm - 3.30am)

Strict (5.30pm - 2.30am)

58%

6%

5%

31% employees reported other strict timings

Shift Timings for Firstsource Solutions Associate

based on 178 reviews

Night shift

Day shift

57%

43%

Business Travel for Firstsource Solutions Associate

based on 178 reviews

No travel

67%

Within city

25%

Within country

5%

International travel

2%

Within the city

1%

Firstsource Solutions Associate Salary

based on 1k salaries

₹1.4 L/yr - ₹5.2 L/yr

63% less than the average Associate Salary in India

View more details

Employee Benefits for Firstsource Solutions Associate

Office cab/shuttle

20 total responses

Free meal

1 total response

Health insurance

3 total responses

Office gym

1 total response

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