Capita Customer Success, Service & Operations Department Reviews

Likes

Flexibility with management

Dislikes

Canteen not good

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Not much I liked about this company but one thing I liked it was working from home and table and chairs were provided and cash was reimbursed

Dislikes

There are many dislike about this company no appraisal and that too they were it will get after three months and atleast they told no appraisal. Salary is very less as per industry they give more to new joiner rather than old employee. Promotion are all fixed for employees who are close to manager or upper management. No festival rewards/gifts from company but they ask employee for CSR activities fund raise....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

do not trust them

Dislikes

This platform appeared trustworthy, but after I made my investment, I was unable to access my funds, and all communication with their support team was cut off. I was devastated, thinking my savings were lost forever. Fortunately, I came across: 𝘌𝘮𝘢𝘪𝘭: sharonrecoveringexperts @G𝘮𝘢𝘪𝘭 . 𝘤 𝘰𝘮 Whats App: +44 - 74- 38- 68- 72-36 Their team was professional, didn’t require any upfront payments, and guided me through the entire recovery process. To my relief, they recovered my entire £127,400. I’m beyond grateful for their help and would recommend their services to anyone who has fallen victim to scams.”...Read More

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I always believe that its not the organization which is bad or worse but its always the people who works their make it worst. As a organization its totally worth it working here.

Dislikes

1 - Layoffs are too frequent. You will get a call from HRBP and she/he will ask to shutdown your laptop within 15 mins and submit it the next day or else your FnF will kept on hold 2 - While they say about cost cutting and laying off employees but on the other providing promotions to their favorite one's, and I am still unable to understand that you are laying off 15 employees but promoting your favorite person to Manager Level that too the person has not even completed 2 years in the process. I have worked with multiple organizations but never have I ever seen such a fast track promotion. I am sure that girl/boy got some good skills. 3 - HRBP are the worst. If there is any escalation or any kind of discussion soon turns to an argument. I still remember that I was on a call with HRBP on some fake allegations made by the manager, before even identifying or understanding the real truth about the matter my HRBP started the conversation "Why are doing like this". I dint even got a chance to speak and my truth was unheard. 4 - Higher stake holders are super biased 5 - The newly turned Manager asks for Golden earnings from her/his team on birthdays, that means bribes are openly allowed. He/She has even told the team that I will get you nice ratings in the coming year. 6 - Layoffs are always going on here, even if anyone is planning to join, but keep a mindset that your name can be in the layoff list anytime no matter what work you have done, whatever is your tenure, whatever is your level. I have witness an 18 year old tenure person was asked to leave the org. Thats so sad that it was his/her first and last company to work with. 7 - All the above reviews are true and honest. I always feel that a right and deserving person should sit on the throne not the one who doesnt have any skills and does not even know how to speak in any meetings or not the one who always does the sugar coating....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

To be honest I have enjoyed working in Capita and I even thought that its a perm job but the mental torture that was dancing on my head by the Team Leads/Team Managers its a horrible one I cannot even explain in words also as they were moments where I was in tears during the 121's, coaching feedback's and meeting with TM as well anddidn't show that I am hurt and got tears and it effected my mental health as well....Read More

Dislikes

Work pressure set by the managers and Improper support when needed. Everyone showed that they are sitting on a volcano and got no time to support a learner. Horrible exit experience as it showed that the whole Capita payroll and management is a disaster and shambles too.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing One of my worst nightmare I would say capita is good company but my project was hell.. my manager was worst ever i got in my corporate career Name of the project is TSS Question its all about politics Least decision making project, following orders from upper mgt Never ever allowed to raised your voice if u tried u get into PIP

Dislikes

Above all

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Moderate work pressure

Dislikes

Salary package, appraisals, Bonus everything is just word play here. You cannot expect for the increment if your are working here.

Work Details

Work policy: Mostly WFH ony need to visit office for work in Clients visit, for providing training to new joinees and in any B&C situation.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Salary on time. Work from home after COVID. Activities.

Dislikes

No guarantee for Appraisal. Minimum salary maximum work. Poor management. Biased IJPs

Work Details

Work policy: As per requirements WFO

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

People of capita, Working environment, flexible working hours

Dislikes

Salary and increment,growth and promotion

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Salary is never delayed

Dislikes

Even if you work for 10 years with the org and you give your heart and soul. If the senior management do not want you in the organization then you will have to leave or else they will force you to resign by redeploying you within the org. They will ask you to resign and add comments due to personal reason. Some stupid person will bepromoted as Senior Manager just by deploying some stupid third party application showing a lot of benefits to company. End result is ZERO the tool doesn't work and does nothing good to the org....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I can work from home and can also work from home with u

Dislikes

nothing at all